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Senior Technical Account Manager

Posted by
Fundraise Up
|
Brooklyn, NY
New
|
Published 12 days ago

This posting is for an in-person position at our company headquarters at Industry City in Brooklyn, NY (1 block from D, R, N trains at 36th Street station). Remote or work-from-home positions are not available.

Compensation & Benefits

Base Annual Salary: $90K–$135K

Commission: 2% for your book of business

Equity: 0.05%

Medical Benefits: Medical, dental, and vision coverage with $1K monthly limit

Food & Beverage: Daily UberEats allowance ($20 per day limit), plus endless snacks, sushi, wine/beer, and good coffee

Paid Leave: Flexible paid leave


Your Role


As a Senior Technical Account Manager for nonprofits, you will onboard and manage technical aspects of Fundraise Up accounts for the world's largest and most recognizable nonprofits including the American Cancer Society, UNICEF, and hundreds of others. Your work as Senior Technical Account Manager will directly contribute to hundreds of millions of dollars raised to support the impactful work of our nonprofits around the world.

Your primary role will be joining demos with the Success Engineer (Account Manager) to speak to more technical aspects, explaining our platform to multiple stakeholders (administration, finance, marketing, etc.), and working with the Success Engineer to address their needs, and managing the onboarding and implementation process for new customers. This includes running and measuring complex A/B tests, deployment, marketing pixel integration, Google Analytics implementation, and downstream CRM, and other data flow.


Deals you open or manage range from $50K to high six-figures in annual deal value.

You won't be left alone and always work with your sales rep in the early stages and paired with a Success Engineer to manage meetings, handle general queries, and communicate results to the nonprofit. Our marketing, tech support, and engineers are all here to help you be successful.

To succeed, you need to have a proven track record of managing technical projects or be able to demonstrate success as a sales engineer or technical project manager in B2B SaaS at the enterprise level. You should have experience working on important accounts with multiple technical stakeholders (IT compliance, Digital Agencies, Database teams, etc.) and possess strong technical skills. You should be able to understand basic HTML and CSS, be a superuser of complex B2B systems such as Salesforce or Raiser's Edge NXT, have a strong understanding of Google Analytics, etc.


Previous startup experience is a plus. Previous experience working with nonprofit clients is a must. By fully understanding your customer's tech stack, fundraising strategies, and opportunities for improvement, you'll deliver greater value for the nonprofit, Fundraise Up, and your book of business.


Your Typical Day


1. You start your day by co-leading a discovery call with a teammate from Sales for Wikimedia Foundation.

2. By mid-morning, you're busy onboarding new customers via Zoom and replying to questions in Front of the nonprofits you already manage. Between calls, you grab a snack from our fully-stocked snack fridge.

3. At noon, you have a call with UNICEF to walk their digital team through mapping data from Fundraise Up to Salesforce.

4. After lunch (it's on us!), you screen share with your contacts at Save the Children to demo the new scheduled exports tool and set up FTP upload.

5. When 3 PM rolls around, you double-check the data for an A/B test result for the American Cancer Society. Then, meet with the Success Engineer to help them understand what will be included in the results report/presentation.

6. By 5 PM, you check for any open issues or urgent items your mission-critical nonprofits may need help with.

7. Over dinner (and wine), you end your day by drafting an RFP response for Johns Hopkins University and mapping out an implementation timeline.

8. You reach inbox zero, call it a night, and decompress at the in-building gym before heading home.


Your Trajectory


Year 1: You are responsible for integrating 20-50 customers totally $2-5M in revenue for the company. Your commission on these accounts adds an additional $20-50K to your annual pay.


Year 2: Building on your first year's successes, you grow to add $5-10M in company revenue. Your annual pay now adds up to $100k in commission.


Your Equity Value


Fundraise Up offers a rare and unique opportunity for you to achieve your biggest goals. Do you want to launch your own company? Land a leadership role at Uber or Stripe? Put in the work now and your equity could net you a $500K–2.5M payout, and your success at a scale-up could open doors at the world's largest tech companies.


About Fundraise Up


Fundraise Up is a rapidly growing fintech scale-up headquartered in Brooklyn, NY that provides online fundraising software to enterprise nonprofits. Fundraise Up's AI-powered platform is leveraged by trusted organizations like UNICEF USA to double their online donation revenue. We have just closed $10M in Series A funding and are sprinting toward a $1–5B valuation within the next few years.


Fundraise Up provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, or disability.

This posting is for an in-person position at our company headquarters at Industry City in Brooklyn, NY (1 block from D, R, N trains at 36th Street station). Remote or work-from-home positions are not available.

Compensation & Benefits

Base…

Details at a Glance

  • Time Commitment
    Full Time Schedule
  • Start Date
    June 21, 2021
  • Education
    4-Year Degree Required
  • Professional Level
    Managerial

Salary

$90,000 - $135,000Commission: 2% for your book of business Equity: 0.05%

Benefits


Medical Benefits: Medical, dental, and vision coverage with $1K monthly limit

Food & Beverage: Daily UberEats allowance ($20 per day limit), plus endless snacks, sushi, wine/beer, and good coffee

Paid Leave: Flexible paid leave


Medical Benefits: Medical, dental, and vision coverage with $1K monthly limit

Food & Beverage: Daily UberEats allowance ($20 per day limit), plus endless snacks, sushi, wine/beer, and…

Location

On-site
219 36th St, Brooklyn, NY 11232, USA

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