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Academic Support Specialist

Posted by
INTO University Partnerships | Fairfax, VA

INTO University Partnerships

Published 9 days ago

January 27, 2020

INTO George Mason University

INTO George Mason University (INTO Mason) is a joint venture between George Mason University and INTO North America. INTO Mason’s unique programs for international students provide tailored academic and English language instruction coupled with a highly supportive learning environment that supports adjustment to life in the U.S. and long-term academic success.


George Mason University is an innovative, entrepreneurial institution with national distinction in both academics and research. Mason is currently the largest and most diverse university in Virginia with students at campuses in Arlington, Fairfax, and Prince William as well as at learning locations across the Commonwealth. Rooted in Mason’s diversity is a campus culture that is both rewarding and exciting work that is meaningful and opportunities to both collaborate and create. Mason is only minutes from the nation's capital, close to cultural activities, excellent schools, and vibrant neighborhoods in a region known for its dynamic growth.

Company background

INTO University Partnerships collaborates with leading universities to provide international students with a personalized and highly supportive learning environment in which to acclimatize to life on a US university campus and prepare for long-term academic success. Since 2006, INTO has launched partnerships to internationalize universities in the US, UK and Asia. Universities in the US include: Oregon State University, University of South Florida, Colorado State University, Marshall University, Drew University, George Mason University, Saint Louis University, The University of Alabama at Birmingham, Washington State University, Suffolk University, Illinois State University and Hofstra University.

Job purpose

The Academic Support Specialist provides administrative, class scheduling, and registration services to the Advising and Academic Services team that serves INTO Mason pathway students. This position ensures, from detailed advanced planning to registration troubleshooting during peak periods, that students are completely and correctly registered by the first day of classes.


Reporting relationship

This position reports to the Associate Director, Advising and Academic Services.


Essential Duties and Responsibilities

This is a valued role in a growing, dynamic organization, so the responsibilities of this position may change and develop over time, but will include the following:

·        Working with Program Managers and Advisors to plan and scheduling pathway courses and seats based on anticipated enrollments; creating class schedule blocks

·        Placing/removing registration holds on students as needed; notifying students with holds

·        Registering pathway students for classes with attention to INTO Mason curriculum grids and guidelines, test results, and space/resource constraints

·        Working with Admissions and the Registrar to troubleshoot registration/record errors

·        Assisting Program Managers with special projects

·        Producing student grade/progress reports for various stakeholders

·        Providing clerical and administrative support for matriculation/progression processes

·        Other duties as assigned


Required Qualifications

Knowledge, Skills and Abilities:

·        Advanced ability to work with technical systems such as MS Access and MS Excel

·        Must be process- and detail-oriented

·        Strong oral/written communication and interpersonal skills

·        A strong work ethic and a positive, friendly, and customer service-oriented attitude

·        Comfortable working with culturally and ethnically diverse populations


Education and Experience:

·        An Associate degree or an equivalent combination of education and experience

·        Demonstrated experience managing records

·        Demonstrated ability to prioritize, meet deadlines, and work under pressure while maintaining attention to detail


Preferred Qualifications

Knowledge, Skills and Abilities:

·        Ability to take initiative and work both independently and with a team

Education and Experience:

·        A Bachelor’s degree

·        Significant experience with student information data systems/reports

·        Proficiency with Ellucian BANNER application

·        Professional work experience in a university admissions or registrar’s office

·        Experience and the ability to work with a wide variety of internal and external constituents



This position is based at the George Mason University, Fairfax campus.



This is a part-time 20hr/wk position with an hourly pay rate of $19.23/hour. We offer a positive work environment, casual Fridays (wear your Green and Gold), on-site dining and company sponsored events. Candidates must be eligible to work in the U.S. no sponsorship is offered. Regular hours of work and days are Monday through Friday, 8:30 a.m. to 5 p.m. Due to the unique nature of the position, some weekend work may be required during peak periods between semesters.


How to Apply

To be considered for this position, please click the link below to submit your cover letter and resume:


Application deadline: February 3, 2020


INTO University Partnerships provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. INTO University Partnerships complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. 

INTO George Mason University

INTO George Mason University (INTO Mason) is a joint venture between George Mason University and INTO North America. INTO Mason’s unique programs for international students provide tailored academic and…

Details at a glance

  • On-site Location
  • Part Time Schedule
  • 2-Year Degree Required


Fairfax, VA

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