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EdTech Customer Support Specialist

Posted by
Mindful Practices
|
Oak Park, IL
New
|
Published 18 days ago

Organization Mission: To promote teacher & student well-being through social emotional learning, mindfulness, yoga & educational technology

Job Description:

●       Demonstrates a strong belief in the mission and vision of the organization

●       Serves as the main point of contact with select customers and communicates onboarding

directions and setup information to ensure a successful onboarding process of Class Catalyst (Mindful Practices' educational technology platform to help students build SEL skills)

●       Trains and educates customers on how to effectively utilize Class Catalyst

●       Be a product expert and understand best practices of SEL tool: answer usage related questions in a timely manner

●       Monitor Class Catalyst usage and follow up with customers who need additional support

●       Work closely with the Class Catalyst Customer Support Team and communicate onboarding process via tech platforms

●       Attends training and onboarding sessions to learn MP activities, strategies and techniques

●       Maintains positive working relationship with customers and colleagues; attends relevant team meetings and contributes actively as a team member to the company

●       Other duties as may be required or assigned

Qualifications:

●       Informed in SEL, equity, and mindfulness research and instruction

●       Capable and comfortable with the use of new technology, online communication platforms,

and learning new systems

●       Experienced leading presentations/training sessions with large groups of people

●       Willing to learn and lead Mindful Practices SEL strategies with customers

●       Outstanding interpersonal and communication skills, strong time management skills, self-motivated and highly collaborative

●       Mobility and flexibility to work out of various locations

Statement of Non-Discrimination:

Mindful Practices is committed to a policy of equal treatment for all individuals applying for employment at our organization. MP does not discriminate on the basis of race, color, gender, handicap, age, religion, sexual orientation, or national or ethnic origin.  

Organization Mission: To promote teacher & student well-being through social emotional learning, mindfulness, yoga & educational technology

Job Description:

●       Demonstrates a strong belief in the mission and vision of the…

Details at a Glance

  • Time Commitment
    Part Time Schedule
  • Start Date
    August 2, 2021
  • Education
    4-Year Degree Required
  • Professional Level
    Professional

Salary

This part-time position is hourly.

Level of Language Proficiency

Bilingual is Spanish is a plus but not required

Bilingual is Spanish is a plus but not required

Location

Remote
Work may be performed anywhere in United States
Associated Location
204 S Ridgeland Ave, Oak Park, IL 60302, USA

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