The Academic Programs Manager manages the marketing, alumni engagement, enrollment management and scheduling functions for the Sociology degree programs, online education (UWW) offerings, and all interdisciplinary certificate programs.
- Oversee student recruitment, marketing, and communication for Sociology degree programs, online education (UWW) offerings, and department interdisciplinary certificate programs in Criminology and the Criminal Justice System, Population Studies, Social Work/Social Welfare, and Social Research Analysis.
- In collaboration with department leadership, the Associate Dean for Program Innovation and college communication staff, develop and implement marketing, recruitment, and communication strategies to grow student majors and course enrollments, and support retention of current students.
- In collaboration with the College Development staff, coordinate alumni outreach related to academic programs and alumni/student engagement, including development and implementation of alumni/student events.
- Collaborate with College communication staff to ensure appropriate website updates are made. Input event listings on website and make other web updates as necessary.
- Review and analyze enrollment data for undergraduate and graduate programs. Produce reports for the Undergraduate Program Director and Committee and Department Chair. Implement procedures and guidelines for scheduling decisions, student enrollment priority policies, administrative procedures, etc., to accomplish program objectives and goals. Confer with the Undergraduate Program Director, the Graduate Program Director, and the Department Chair to determine optimal course offerings with available resources, including tracking and confirming number of honors, general education, and Residential Academic Programs offerings.
- Create, test, and improve data collection systems for scheduling. Utilize the University scheduling system to schedule classes, meetings, and rooms on campus and advise the Chair about space considerations. Evaluate scheduling in order to determine progress and effectiveness, and to make recommendations concerning changes as needed.
- Assist departmental leadership on issues of online and face-to-face curriculum creation and revision, including processing curriculum changes through the Faculty Senate approval system. Collect, analyze, forecast, and archive data about course offerings, enrollment, and students. Serve on College or University Committees as needed.
- Collect and manage all department SRTIs.
- Provide a broad range of administrative support for Department functions as required.
- Perform special projects and other duties as assigned by supervisors showing adaptability and flexibility to accomplish goals.
- Serve in a back-up role for other Department administrative staff as appropriate and needed.
Minimum Qualifications (Knowledge, Skills, Abilities, Education, Experience, Certifications, Licensure)
- Bachelor's degree and 1 year of managerial or program administration experience; or Associate's degree and 3 years of managerial or program administration experience.
- Excellent ability to work both independently and to be part of an effective team with a highly cooperative and collaborative work style. Ability to adapt and work effectively as the situation changes.
- Excellent interpersonal communication skills with the ability to interact effectively, and create and maintain harmonious relationships with a diverse population of staff, faculty, students, and off-campus constituents.
- Flexibility to work with initiative and willingness to take on a variety of tasks related to the successful operation and administration of the unit. Ability to work effectively under pressure and varying situations with independence, competent judgment, and discretion. Extensive organizational skills and attention to detail with the ability to complete assignments in a timely manner, balancing the demands of concurrent and potentially competing projects.
- Excellent ability to collect data from multiple sources and create new reports that add value to program goals. Excellent computer usage skills including email, spreadsheets (including formulas), word processing, and databases.
- Ability to stay on task and work productively with minimum supervision. Ability to write concisely, express thoughts clearly and develop ideas in a logical sequence.
- Ability to investigate a situation, seek out additional information and resolve discrepancies. The ability to think through problems, organize information, identify key factors and underlying causes to generate solutions.
- Ability to read, understand, apply and explain rules, regulations and policies/procedures related to duties. Ability to understand and follow complex oral and written instructions and create effective and efficient work processes. Ability to exercise sound judgment and maintain confidentiality.
Preferred Qualifications (Knowledge, Skills, Abilities, Education, Experience, Certifications, Licensure)
Experience with social media platforms and Drupal web systems. Experience in marketing and/or event development and implementation.
Physical Demands/Working Conditions
Typical office environment activity.
This is a 43-week position.
Monday-Friday 8:30 am-5:00 pm.
May be required to work occasional nights or weekends.
PSU Salary Ranges
Special Instructions to Applicants
Please include a resume, cover letter, and three (3) professional references. In their cover letters, applicants should include a diversity statement—a paragraph or two in length—that discusses the candidate’s commitment to equity, inclusion, and diversity.
Review of applicants will begin on April 26, 2021, and will continue until a suitable candidate pool has been identified.
The College of Social and Behavioral Sciences is committed to building and sustaining an equitable and inclusive work environment where cultural diversity is celebrated and valued. We believe diversity benefits and enriches the development of all of the students, staff, and faculty in our college. To learn more, please visit https://www.umass.edu/sbs/diversity-equity-and-inclusion