Case Manager

Job Type

Full Time


Minimum: $46,683
Maximum: $60,826
Details: annually + excellent benefits



Application Deadline



795 Massachusetts Avenue
Room 309
United States


The Multi-Service Center (MSC) offers direct case management services to homeless and at-risk individuals and families. Case management services may be brief and limited, such as helping an individual find a shelter bed for the night, or more complex depending on the needs of the individual or family. Services may include negotiating on behalf of a family facing eviction, working with legal services on their behalf or making referrals for financial literacy services, job search assistance or mental health treatment as appropriate. 

Specific duties include but are not limited to:

  • Conduct intake of walk-in and referred clients to assess their needs.
  • Develop and implement short-term service plans for clients.
  • Manage a caseload of clients using a trauma-informed care perspective.
  • Develop, identify and provide information and appropriate referrals for services and employment opportunities to clients as needed.
  • Report regularly to the Multi-Service Center (MSC) Director and participate in meetings with other MSC and Department of Human Service Programs staff.
  • Maintain current written case records for all assigned participants, including records in the electronic Cambridge Homeless Management Information System (HMIS)
  • Provide statistics, reports and other information as required.
  • Attend appropriate trainings to upgrade skills.
  • Attend special events and other meetings as needed.
  • Work as part of a team with the Director and MSC colleagues to ensure the effective operation of the MSC.
  • Perform other duties as assigned.


  • High school diploma/GED required, Bachelor’s degree in related field preferred
  • Minimum of three to five years of case management experience, preferably with homeless adults or adults at risk of homelessness
  • Ability to relate to persons in crisis, staff, other service providers, landlords and the general public in a positive manner
  • Knowledge of mainstream and specialized resources for the homeless population
  • Knowledge of resources and supports that help residents stay stably housed
  • Knowledge of public benefit programs
  • Ability to communicate clearly verbally and in writing
  • Working knowledge of computer programs, such as MS Word and Excel strongly preferred
  • HMIS experience strongly desirable

Professional Level

None specified

Minimum Education Required

High School

How To Apply

Submit both your resume and letter of interest by 8 p.m. on 08/27/18 via email to: or to Personnel Dept, Room 309, City Hall, 795 Massachusetts Avenue, Cambridge MA 02139. Fax 617-349-4312. We are an AA/EEO Employer.