Branch Manager, O'Neill Branch

Job Type

Full Time


Minimum: $61,523
Maximum: $70,533
Details: Anually + Excellent Benefits



Application Deadline



70 Rindge Avenue
United States


  • Manages branch services in a manner that supports overall goals of the Library and ensures that staff members offer the highest quality assistance to library users
  • Provides exceptional and engaging service to the public 
  • Develops, implements and evaluates services to meet the needs of the neighborhood
  • Directs all activities in the branch and supervises all staff assigned to the branch. Prepares staff schedules and work assignments
  • Actively seeks, creates and exploits outreach opportunities in the neighborhood
  • Aids in the recruitment and training of new branch staff
  • Evaluates staff performances annually and sets goals with staff for the coming year
  • Works collaboratively with the Manager of Collection Services to select adult materials for the branch. Supervises the selection of children's materials with guidance from the Manager of Youth Services. Ensures the branch’s collections are varied and regularly weeded
  • Manages the allocated branch budget responsibly with guidance from management
  • Performs reader's advisory and reference services for branch patrons
  • Supervises the planning of programming for youth and is responsible for creating adult programming
  • Provides strong leadership to display and to merchandize the collections
  • Works collaboratively to publicize branch events and services both in print and online
  • Resolves patron complaints/issues
  • Performs leadership and supervision for functions related to circulation
  • Instructs patrons in the use of on-line catalog, e-resources and all other patron technologies
  • Oversees the branch building and reports needed repairs and servicing
  • Fosters good public relations with schools and other agencies in the branch community
  • Functions as a member of the leadership team of the Library, attending regular meetings
  • Maintains a working knowledge of contemporary issues, trends, and technology
  • Makes recommendations to improve services in light of new developments
  • May serve on committees which review and develop library policies and services
  • Troubleshoots and operates technology
  • Any other duties required for the good of the Branch or the Library


A bachelor's degree from a recognized college or university and a master's degree in library science from an accredited library school. At least three years of professional library experience in a public library setting. Previous public library and supervisory experience desirable. In exceptional instances, specialized education, training, and/or experience may be substituted for part of the educational requirement.


  • Strong customer service skills and proven managerial skills
  • Thorough knowledge of popular adult materials and of borrower/circulation services
  • Ability to interpret community needs and interests, and turn into relevant library service
  • Ability to work effectively with a diverse population
  • Ability to handle multiple activities and interruptions at once
  • Ability to communicate effectively, patiently and courteously
  • Ability to remain calm and flexible at all times and especially in emergency situations
  • Ability to organize work, set priorities, use time effectively, meet deadlines
  • Punctuality and dependability
  • Broad background and knowledge of library techniques, resources, and current literature
  • Familiarity with current technologies and interest in innovation
  • Ability to work with enthusiasm and initiative, a cheerful disposition, and a willingness to work positively and harmoniously with others

HOURS OF WORK:           37.5 hours per week scheduled to meet the needs of the department. Initial schedule is Mondays, 11:30-8, Wednesdays, Thursdays and Fridays, 9:30-6 at the O’Neill Branch and Tuesdays 8:30-5 at the Main Library. Every 3rd week the position works Saturday, 8:30-5 instead of Tuesday. Hours are assigned and may be changed to meet the needs of the Department and the Library. Flexibility is expected and desired.

Professional Level


Minimum Education Required

4-year degree

How To Apply

Submit both your resume and letter of interest by 5pm on 10/31/18 via email or to Personnel Dept, Room 309, City Hall, 795 Massachusetts Avenue, Cambridge MA 02139. Fax 617-349-4312. We are an AA/EEO Employer.