Chief Strategy and Innovation Officer, Human Services

Job Type

Full Time




New York
New York
United States


Chief Strategy and Innovation Officer, Human Services

NYC Office of the Deputy Mayor for Health and Human Services

Job ID Number: 23506

The Office of the Deputy Mayor for Health and Human Services expands access to social services for all, supports and advances the health of New Yorkers where they live, learn, work, play, and pray; advances New York City’s efforts to coordinate transformation across the City’s public healthcare system with vital healthcare provider partners, and ensures agencies that oversee the City’s most vulnerable populations, including children in foster care and families living in homeless shelters, receiving food assistance, or supported by job training programs are run compassionately, equitably and effectively. With a portfolio that amounts to approximately $24 billion, the Office of the Deputy Mayor for Health and Human Services has an unprecedented opportunity to build a team focused on implementing bold efforts within and across eleven City agencies and Mayor’s Offices.

Working in the NYC Mayor’s Office at City Hall under the direction of the Deputy Mayor and Chief of Staff, the Chief Strategy and Innovation Officer (CSIO) will be a key driver of this ambitious agenda, focusing on implementing the Mayor’s plan for reimagining the shelter system, supporting new innovations in domestic violence prevention, including abusive partner intervention programs and the work of the Domestic Violence Task Force, and elevating the cross-sector work of the NYC Children’s Cabinet.

With a focus on optimizing the Office’s “organizational strategy IQ”, the CSIO will serve as the architect for strategic human services policy initiatives within the following City agencies: Administration for Children’s Services, Department for the Aging, Department of Homeless Services, Human Resources Administration, Center for Innovation through Data Intelligence, Mayor’s Office to Combat Domestic Violence, Mayor’s Office of Food Policy and the NYC Children’s Cabinet. The CSIO will also partner with the Deputy Mayor’s CSIO for Health to engage and coordinate on portfolio-wide initiatives, working with the health agencies within the portfolio: Department of Health and Mental Hygiene, NYC Health + Hospitals, and Office of the Chief Medical Examiner.

As a C-level advisor to the Deputy Mayor, job responsibilities will include serving as City Hall lead with the CSIO for Health in designing and advancing a broad 2-Generation vision to address the multivariate effects of poverty and institutional racism. The CSIO for Human Services will drive the team’s research agenda and priorities and will serve as liason to the Center for Innovation through Data Intelligence, NYC Opportunity and the Harvard Government Performance Lab.

Job Responsibilities:

• Strategic Analysis and Recommendations – The CSIO will engage in high level, qualitative and quantitative assessments of key human services policy initiatives and make strategic recommendations and presentations to the Mayor, Deputy Mayor, Chief of Staff, and other senior officials within the Mayor’s Office. The CSIO will consult on Administrative announcements, press release, and initiatives through a macro policy lens.

• Innovation/ Incubation – With an eye towards maximizing unique moments of opportunity in both the short and long term, the CSIO will forecast trends, alternatives, impediments, and risk mitigation strategies across the social services and child welfare landscape. The CSIO will rely on this information

and supporting data to conceive of and incubate responsive City policies and programs, partnering with the Deputy Mayor’s senior policy advisors and agency leaders to fully develop and implement them.

• Coordination and Integration: The CSIO will spend intentional time visioning and deploying strategies to coordinate and integrate agency programs, building capacity and sharing learning across City agencies serving vulnerable populations.

• Internal/External Stakeholder Liaison – The CSIO will act as a liaison to and between agencies within his/her portfolio as well as to major nonprofits, foundations, and advocacy groups, elected officials, and other City, state, and national organizations on behalf of the Office of the Mayor and the Office of the Deputy Mayor. This will include seeking and managing outside philanthropic partnerships for innovative programming.

• Interagency Management, Negotiation and Collaboration – The CSIO will optimize relationships to create collaborative agendas, and negotiate across agencies, boards, commissions, private entities, and public sector partners to ensure the appropriate fulfillment of the City’s interests, priorities and policy objectives.

• Hiring and Appointments – The CSIO will advise the Deputy Mayor and Chief of Staff to structural or organizational issues facing agencies within his/her portfolio and may manage key hiring or appointments processes within those agencies, working with the Office of Appointments and other internal stakeholders.

• Project Leadership: As the visionary of key cross-agency projects, the CSIO will work with and may manage team members in the Office of the Deputy Mayor of Health and Human Services towards ambitious, transformational outcomes.


• A doctoral/terminal degree in social work, public administration, public policy, business, law, technology, innovation, design or related fields; and 10+ years of related work experience; or

• A master’s degree in social work, public administration, public policy, business, technology, innovation, design or related fields; and 12+ years of related work experience

• A comprehensive understanding of New York City’s government agencies and/or social services entities

• An understanding of the City’s community-based organizations and their contracting with City agencies to provide critical human services.

• Superior communication, writing, research, analytical and organizational skills; highly motivated and poised to collaborate, influence, and expedite projects and processes across agencies and portfolios

• Demonstrated commitment to social service and equity

• An enthusiasm and passion for iterative strategy development and rapid response informed by systems thinking and pattern recognition; experience with emergent strategy, design thinking and/or futures studies a plus

• A strong employment and/or service history that reflects increasing leadership responsibility in managing high level operations, large teams, and/or complex systems


Commensurate with experience

To Apply:

Please submit a resume, cover letter and three (3) references to

New York City Residency Is Required Within 90 Days of Appointment

The Office of the Mayor and the City of New York are equal employment opportunity employers.

Women, people of color, LGBT individuals, veterans, and people with disabilities are strongly encouraged to apply. Opportunities for advancement exist, and the Office of the Mayor is committed to helping staff to develop and grow.

Professional Level

None specified

Minimum Education Required

No requirement