Operations Associate, Human Resources and Talent Development

Job Type

Full Time



Application Deadline



52 Chambers Street
New York
New York
United States


Position Summary

The New York City school system is the largest in the country, composed of approximately 1.1 million students and 90,000 teachers in over 1,700 schools. The Office of Policy and Evaluation has 180+ staff members working in seven offices: Office of Academic Policy and Systems, Office of Assessment, Office of Data Management, Office of Talent Research and Data, Research and Policy Support Group, Office of School Performance, and Office of School Quality. These seven offices support critical work and facilitate important research, school improvement feedback, tools, policy, and operations that impact programming across the Department.

The Operations Associate – Human Resources & Talent, OPE supports the Director of Operations, OPE in planning and managing the operations for the seven teams within the Office of Policy and Evaluation – including budget, procurement, contracts, and personnel – and manages high-priority cross-functional projects for OPE. The Associate will specifically focus on driving the recruitment and human resources management goals of the Office, including managing one or more consultant staff (as needed) and leading a full-cycle recruitment operation focused on recruiting, qualifying, hiring, and retaining high-quality talent with an eye toward improving diversity in the office. The Associate may also participate in strategic budget, human resources, and contracts planning. Performs related work.

Reports to: Director of Operations, OPE

Direct Reports: Recruitment consultant; project consultants as needed


Human Resources Recruitment

• Work with Executive Directors and program teams across OPE to develop an understanding of hiring managers’ needs with respect to talent. Then, support them in updating their staffing strategy and be their point-person for all matters of recruitment.

• Screen candidates, review candidate applications, schedule interviews, and, in some cases, negotiate and close offers.

• Develop and update an onboarding manual for new-hires and for hiring managers and conduct onboarding sessions to welcome new team members.

• Draft new or updated job descriptions and shepherd them through a layered approval process; liaise with the DT&L Operations team and the Division of Human Resources to attain approval and justify the expenditure to senior DOE leadership

• Manage a full-time recruitment consultant tasked with initial sourcing and qualification of candidates.

• In collaboration with Director of Operations, OPE, identify new sources and methods of recruiting high-quality talent to the Office of Policy & Evaluation within the constraints of NYC DOE and DCAS regulations and procedures.

• Manage the development and support of diversity recruiting efforts and develop new pipelines for talent.

• Design and implement methods for evaluating the success of various recruiting strategies; prepare reports for senior OPE leadership on such results and use such information to inform future practice across the Office.

• Use our home-built applicant tracking system (or identify alternatives) and keep detailed records to improve recruitment processes.

• Manage OPE professional development, event planning, and human resource recruiting functions.

• Define, in consultation with the Director of Operations and team Executive Directors, qualifications and standards for candidates applying or recruited for each positions, ensuring that such qualifications are not in conflict with civil service regulations.

• Work with candidates to help them understand the NYC Civil Service landscape and relevant rules and regulations as needed to help ensure a strong candidate pipeline.

• Become a subject matter expert on all things DOE Human Resources, from payroll guidelines to benefits and civil service law to office culture and use your expertise to draft and edit job descriptions, support hiring managers in recruitment and with policy guidance, support staff, and generally serve as a resource to OPE.

• Support and implement cross departmental initiatives linked to current DOE priorities, assigned by the Director of Operations and Special Projects, OPE and Executive Director, Strategy and Special Projects.

• Provide data, research, and advice to OPE leadership on development and implementation of operational policy and oversees necessary budget implications when changes occur.

Operational Management

• Support program team leads in planning and developing budget requests.

• Supervise Recruitment consultant and project staff as required.

• Develop and implement relevant operational and budgetary improvements.

• Provide general operational support for constituent teams, including office management, seating oversight, purchasing, and other tasks such as processing invoices, working with vendors, etc.

• Collect, review, and process travel requests in conformance with internal and agency policies.

• Prepares internal reports for OPE leadership, including confidential personnel and policy recommendations.

The ideal candidate will have many of the following qualifications:

• Very strong oral and written communication skills, including excellent business writing.

• Experience in a human resources setting as a recruiter, talent manager, or related role is helpful but not required.

• Experience working in a government, corporate, or not-for-profit office environment that requires flexibility and the ability to achieve ambitious goals and targets in a landscape of complex regulation.

• Excellent interpersonal skills in working with different types of professionals. Strong communication skills, both oral and written.

• Ability to build strong relationships and work with individuals at all levels of the organization.

• Attentive to detail, extremely well-organized, able to work under pressure and meet frequent and changing deadlines.

• Responsive to feedback.

• Ability to learn quickly and continuously.

• Ability to work effectively as part of a team.

• Knowledge of Microsoft Office applications including Excel, PowerPoint, and Word.

• Experience or working knowledge of the public sector and/or demonstrated interest in public education is preferred but we welcome a variety of backgrounds.


Term of Employment and Pay Rate

The role is a consultancy serving on an indefinite assignment. The pay rate for this role is between $20 to $29 per hour up to 35 hours per week, depending on experience. Please note that while there is potential for a future full-time hire, this role is currently a contractor position that is not eligible for benefits (i.e., health insurance, parental leave, retirement) except for paid sick days.

Professional Level

Entry level

Minimum Education Required

4-year degree

How To Apply


Please submit your resume and cover letter through the following link: