General Manager

Job Type

Full Time




New York
New York
United States


General Manager

The New York City Housing Authority (NYCHA) is seeking a highly competent General Manager and Chief Operating Officer to lead and manage the day-to-day operations of the agency. NYCHA, with combined budgets of more than $3.2 billion and a staff of approximately 10,600, is the largest public housing authority in the nation. NYCHA is home to approximately 8% of New York City’s population; and provides housing for more than 600,000 low income New Yorkers through its public housing and Section 8 leased housing programs. Reporting to NYCHA’s Chair and Chief Executive Officer, the General Manager is responsible for the implementation and execution of all policy, orders, and rules and regulations made or approved by the Authority Board. The General Manager will direct members of NYCHA’s executive cabinet charged with diverse responsibilities including Property Management Operations, Leased Housing, Community Engagement and Programs, Information Technology, Administration and Capital Projects. 

Primary Responsibilities

The successful candidate will provide strategic, operational and financial management and leadership; cultivate teamwork; identify agency operational priorities; establish performance goals; create and ensure accountability across all executive departments; develop procedures, guidelines and performance metrics; provide departmental financial oversight and monitoring; meet regularly with community stakeholders; establish a strong network of relationships among peer leaders across City, State and Federal agencies. The General Manager will also serve as the agency’s Chief Liaison with the New York regional office of the US Department of Housing and Urban Development (HUD), NYCHA’s regulatory agency. 

Key Competencies

A successful candidate must be solutions-oriented while using data to improve performance. S/he must demonstrate the ability to make practical business decisions; possess a strong operational point of view; exhibit the capacity to manage and lead a diverse and dynamic set of team members. As the lead negotiator for labor-related matters, as 95% of NYCHA’s workforce is covered by collective bargaining agreements, the candidate should also possess demonstrated negotiation and communication skills.

Qualification Requirements

A baccalaureate degree from an accredited college or university and 10 years of full-time, paid experience in an administrative, executive or consultative capacity in a large, municipal, housing, health or operations agency; or a satisfactory equivalent. A master’s degree in business administration (MBA) is preferred. Knowledge of housing policy and HUD rules and regulations are a major plus.

Interested candidates may submit cover letter and resume to Search for JOB ID# 335488.

The New York City Housing Authority is an equal opportunity employer

Professional Level

None specified

Minimum Education Required

No requirement

How To Apply