VITA Site Coordinator

Job Type

Part Time


Minimum: $20
Maximum: $20
Details: This is an hourly paid position.




United States


Helping families get ahead financially is one of the core strategies identified by the Fremont Family Resource Center as an effective means of empowering and strengthening families and children. In this endeavor, the FRC is one of 15+ Bay Area SparkPoint Centers; an initiative coordinated by United Way Bay Area aimed at helping families to reach their financial goals. The FRC is also a partner in “Earn It! Keep It! Save It!,” the bay area-wide free tax preparation campaign helping families to claim the Earned Income Tax Credit (EITC) and other credits for which they are eligible.  The Fremont FRC VITA program assists more than 2,300 families annually to submit their taxes for free.  

Reporting to the SparkPoint Program Coordinator, the Site Coordinators work together to oversee site operations at a Volunteer Income Tax Assistance (VITA) site at the Fremont FRC, and 2 satellite sites located at Ohlone College Tri-Cities Career Center; and New Haven Adult School in Union City. The Site Coordinators manage volunteers and work with the VITA Quality Assurance Coordinator to e-file returns in TaxSlayer and send required reports to UWBA. The Site Coordinators coordinate and work with the Quality Assurance Coordinator, the VITA Coaches and Trainers and Quality Reviewers and FRC Staff to ensure that the site operates according to all guidelines, and that required statistics and surveys relating to taxpayer information are handled appropriately.  


-Oversee all operational needs of a tax site. 

-Recruit volunteers and ensure all volunteers meet the IRS training and documentation requirements according to their volunteer positions.

-Coordinate closely with quality reviewers and coaches and support their efforts to ensure accuracy of returns. 

-Work closely with SparkPoint Program Coordinator to develop seamless connections to other SparkPoint Asset Building programs and services for clients.  

-Track and report hours for volunteers.  

-Communicate effectively with site staff and manage facilities support and scheduling issues. 

-Ensure timely electronic filing of tax returns and resolution of rejects, working closely with the VITA Quality Assurance Coordinator.  

-Address equipment, software, supply and other site needs in a timely manner, working together with the IRS and UWBA EIKISI staff.   

-Communicate regularly with volunteers and maintain volunteer database. 

-Coordinate volunteer hospitality and recognition events with the SparkPoint Program Coordinator.  

-Create marketing materials for the VITA program, i.e. flyers, articles for newspapers, electronic newsletters, email blasts, etc.

-Execute site procedures according to UWBA Campaign guidelines. 

-Manage workflow of tax sites: set-up and breakdown of space; facilitate client sign-in and intake; ensure orderly and thorough screening process; and reduce wait time. 

-Manage supplies and materials, keep files and supplies organized, and order new supplies when necessary. Keep track of site budget and expenses. 

-Ensure security of confidential information. 

-Ensure proper reporting and record keeping. Collect, compile and submit to the Campaign, required statistics and surveys relating to taxpayer information. 

-Serve as the main contact for clients to address questions or concerns about their experience at the tax site. Promptly respond to inquiries from clients or the IRS.

Availability: Candidates need to be available to work 5-20 hours per week starting early to mid November 2018 through mid to late May 2019, not to exceed a total of 475 hours for each position. Office will likely be closed from Dec 23, 2018—January 1, 2019. Evenings and Saturdays are shared requirements.  Ability to attend UWBA Site Coordinator meetings in Oakland is required.   

Professional Level

None specified

Minimum Education Required

No requirement

How To Apply

To be considered for this position, apply online by submitting a completed City application and resume through our online application system: