Constituent Services Liaison, Office of Congressman Raja Krishnamoorthi
- Job posted by Office of Congressman Raja Krishnamoorthi
CONSTITUENT SERVICES LIAISON (CASEWORKER)
As a caseworker, you will act as a liaison between constituents and government agencies or other organizations. You respond to requests for assistance and resolve issues through investigation, intervention, facilitation, and creative problem-solving. This position focuses on immigration-related issues.
ESSENTIAL JOB FUNCTIONS:
o Acts as the representative for the Congressman within his or her area of responsibility including answering casework correspondence, meeting with constituents, verbal communications with constituents, and serving as a liaison with federal, district, and local agencies;
o Handles casework assignments;
o Acts as a liaison to local, state and federal officials and other persons or groups to form effective relationships for the Congressman;
o Assesses casework for problems requiring legislative action and makes recommendations to the Director of Constituent Services and District Director;
o Maintains up-to-date files on all cases and categories of information of importance to the office;
o Prepares periodic reports for the District Director on pending cases and district activities in his or her assigned issue areas;
o Continually screens active cases and acts as liaison with constituents to ensure that their cases are handled in a responsive manner;
o Manages assigned outreach;
o Performs staffing and advance duties for the Congressman
o Attends meetings with and on behalf of the Congressman;
o Mentors interns; and
o Performs other duties as assigned.
EDUCATION (OR EQUIVALENT EXPERIENCE):
At least three years of experience; strong academic credentials. Alternatively, three years of related experience or training in immigration, politics, or government.
SKILLS AND KNOWLEDGE REQUIRED:
o Strong oral and written communication skills;
o Thorough knowledge of legislative process and of House organization and procedures;
o Thorough knowledge of local, state and federal agencies and departments;
o Understanding of immigration and nonimmigrant visa processes;
o Temperament to communicate with a variety of personalities in a tactful, pleasant, and professional manner.
o Ability to work cooperatively and courteously with others;
o Ability to manage a large number of cases;
o Temperament to communicate with a variety of personalities in a tactful, pleasant, and professional manner;
o Thoroughness and careful attention to detail;
o Ability to exercise discretion and independent judgment in fulfillment of casework responsibilities;
o Passion for public service;
o Works well under pressure and handles stress;
o Works a flexible schedule including long hours, nights and weekends; and
o Spanish (or other) language skills preferred.
Level of Language Proficiency
Ideal candidate would speak Spanish and/or Hindi
Minimum Education Required
How To Apply
Please send a resume and cover letter to District Director at email@example.com