Manager of Communications, Programs, and Events

Job Type

Full Time


Minimum: $78,091
Maximum: $93,621
Details: annual



Application Deadline



795 Massachusetts Avenue
Room 309
United States


This is a leadership position responsible for implementing an effective, cohesive program for all library programs, events, and communications, both internal and external. Under the Director, this position is responsible for analyzing all forms of library communication to identify the most effective vehicles for reaching the library’s many constituencies. The Communications, Programs and Events Manager is tasked with maximizing the library’s visibility and promoting library services in the City, identifying emerging opportunities for communications, overseeing the programming and event function and supervising three staff members.

Specific duties include but are not limited to the following:

Develops and oversees strategic library communications

  • Envisions, develops, and manages a library system-wide communications program and infrastructure
  • Creates protocols for internal and external communications utilizing appropriate technologies
  • Working cooperatively with department managers, drives and implements the online and social media strategy for the library and creates communication platforms that foster conversation and innovation
  • Develops and coordinates digital and print marketing and communications materials, including online presences, brochures, newsletters, email campaigns; Develops and manages editorial calendar
  • Writes, edits, creates and coordinates production of library communications and library-related content
  • Ensures accurate, consistent, and timely information across all communication channels
  • Manages projects to assure relevance, consistency, and timely completion of projects
  • Responds to media inquiries and coordinates all press releases and communications
  • Positions the library to successfully promote the Cambridge Public Library brand, the Director’s vision, as well as new initiatives such as STEAM
  • Leads and coordinates staff efforts across the system to create compelling, engaging content for our online and print presence in furtherance of the library’s strategic goals
  • Communicates the vision for one brand, one tone, and directs its implementation
  • Develops and advises on outreach and promotion strategies in support of key library programs, events, and services

Develops and oversees programming and events function

  • Oversees the full time Program & Event Coordinator and part time Program & Event Assistant and works with them to ensure programs and events are planned for and implemented successfully
  • Leads communication visioning meetings to determine programmatic direction for the Cambridge Public Library and then works with team to implement
  • Advances the Library as a desired destination for major authors publicizing new releases, organizations and performers and proactively seeks new opportunities with them
  • Creates programs through various methods including developing relationships with publishers and local bookstores and keeping abreast of regional cultural and news events
  • Solicits local and national talent to participate in library programs
  • Collaborates with community groups, local businesses, colleges, universities and nonprofits to deliver outstanding and varying programs and events for a diverse urban community
  • Effectively and creatively promotes events in a timely fashion resulting in well-attended programs
  • Represents the Library at key programs ensuring a positive experience for presenters and attendees,       

           smooth operations and effectively handles any last-minute changes

  • Works with team to ensure room booking software is updated regularly
  • Manages event timelines and budgets
  • Provides programming and event statistics
  • Demonstrates continuous effort to enhance the quality of programming and improve processes

Supervises Program & Event Coordinator, Program & Event Assistant, and Graphic Designer:

  • Provides regular feedback and support and mentors this staff in their professional growth
  • Evaluates performance annually, sets meaningful individual goals, and helps staff to achieve them
  • Addresses and documents performance issues in a timely manner
  • Encourages staff to take advantage of professional development opportunities and additional training
  • Aids in the recruitment and participates in the interviewing of prospective staff
  • Creates and implements effective training for new staff


  • Works closely and cooperatively with library and city staff as well as with the Friends, Trustees and Foundation members, as appropriate
  • Fosters creative, meaningful collaboration within the library, with other City departments, and in the community
  • Brings a proactive, innovative, and service-oriented spirit to identifying, investigating, and proposing further opportunities to enhance the value of the Library to the community
  • Functions as a member of the leadership team of the Library
  • Leads library-wide committees and attends staff meetings as assigned
  • May represent the Library at community meetings and participate in community events
  • Keeps informed of professional developments and attends professional meetings and trainings as appropriate or required
  • Undertakes special tasks as assigned, as well as any other duties required for the good of the Library

MINIMUM REQUIREMENTS:  Bachelor’s degree in related field required. A minimum of five years of successful writing, editing, and content production experience. Knowledge of graphic design principles and experience with media relations are required. Knowledge of public libraries and supervisory experience are desired. In exceptional instances, specialized education, training, and/or experience may be substituted for part of the educational requirement. Highly adept at translating complex information into relevant and understandable communications for diverse audiences; Proven ability to successfully manage organizational marketing and PR as well as experience working with publicity, both print and online; Knowledge of and experience with social media formats and analytical tools; Understanding of branding, integrated marketing communications, within an organization serving diverse populations; Ability to think analytically, solve problems, envision alternatives, work independently and under pressure, meet deadlines, and effectively prioritize work; Ability to complete tasks quickly and accurately, and to meet aggressive deadlines; Enthusiasm for successful and efficient change. Ability to adapt to new situations and to reinvent systems, procedures, and roles in the furtherance of the library’s mission and objectives; Ability to remain calm and clear-headed at all times, to manage emergency situations; Punctuality and dependability; Ability to contribute positively to the culture of the Cambridge Public Library.


Excellent Benefits

Professional Level


Minimum Education Required

4-year degree

How To Apply

Submit both your resume and letter of interest by 5pm on 09/27/18 via email to: or to Personnel Dept, Room 309, City Hall, 795 Massachusetts Avenue, Cambridge MA 02139. Fax 617-349-4312. We are an AA/EEO Employer.