Events & Customer Outreach Internship

Job Type

Full Time Temporary




401 South Jackson Street
United States


Sound Transit

Events & Customer Outreach Internship

Job #18-01303

SALARY: $17.00 - $20.00 Hourly



The Sound Transit Events & Customer Outreach internship is a paid year-long opportunity to be immersed in communications for public transportation. This opportunity is available starting in the summer of 2018. The position sits within the Communications and External Affairs department which handles agency special events, customer outreach initiatives, marketing campaigns, promotions and partnerships, media relations, social and digital media as well as graphic and video asset production.

The intern in this position will focus on all things events, from staffing booths and engaging with the public at festivals, employer transportation fairs, public open houses or service related street teams, to managing the collateral and database that supports outreach and events, to maintaining the team's master event calendar. Many projects and opportunities will arise from other teams in the department throughout the internship and interns are encouraged to take on projects they have expertise with or would like to learn more about.

It is the responsibility of all employees to follow the Agency safety rules, regulations, and procedures pertaining to their assigned duties and responsibilities, which could include systems, operations, and/or other employees.

It is the responsibility of all employees to integrate sustainability into everyday business practices.

Please note: The intern will start the internship in May/early June depending on schedules.

Essential Functions


The following duties ARE NOT intended to serve as a comprehensive list of all duties performed by all employees in this classification, only a representative summary of the primary duties and responsibilities. Incumbent(s) may not be required to perform all duties listed and may be required to perform additional, position-specific duties.

An undergraduate student entering their junior or senior year with the following:

• Familiarity with principles and practices of marketing, customer service and public relations.

• Interest in marketing/communications, public policy, transportation, land use and environmental issues.

• Experience with social media, computer applications and databases.

• Confidence in developing and delivering presentations, ideas and concepts orally and in writing.

• Strong interpersonal techniques in-person, by telephone and via e-mail and a consistent commitment and ability to work with diverse groups and individuals.

• Ability to adapt to changing environments and to work on multiple project teams and subjects simultaneously.

• Willingness to work night and weekend hours.

• Washington State Driver's License.

List potential projects that you may assign to the intern(s):

• Assist Marketing/Customer Outreach by keeping a master calendar of events, packing materials and staffing the following types of appearances:

  - Information booths at open houses, community festivals and transportation fairs

  - Street teams at transit facilities

  - Agency special events

• Schedule and support agency mascot, Zap Gridlock, for appearances.

• Keep inventory of division's collateral and promotional items, including brochures, fact sheets, handouts, giveaways and supplies, and update as needed.

• Help with agency special event planning, including rider appreciation activities at transit facilities around the region.

• Interact with the general public at the variety of events Sound Transit attends and plans, providing customer service and rider information and operating outreach engagement tools (photo booths, I-pad surveys and social media contests, etc.).

• Track division metrics by compiling data gathered during customer outreach activities, entering data into CRM (Customer Relationship Management) system and tracking ambassador staffing.

• Lend a hand to other Communications & External Affairs teams including social media, marketing and promotions, digital communications, media relations and video production.

• Other duties as assigned.

Minimum Qualifications

Applicants must be a current college students in good academic standing, enrolled in an accredited four year university Bachelor's Degree in Marketing, Communications, Public Affairs or graduate degree program.

Physical Demands/Work Environment

• Work is performed in a standard office environment.

• Subject to standing, walking, bending, reaching, stooping, and lifting of objects up to 25 pounds; may occasionally be exposed to dangerous machinery when visiting job sites during construction and when working in the field.

The Agency promotes a safe and healthy work environment and provides appropriate safety and equipment training for all personnel as required.

It is the responsibility of all employees to follow the Agency safety rules, regulations, and procedures pertaining to their assigned duties and responsibilities, which could include systems, operations, and/or other employees.

We are an Equal Opportunity Employer and value workplace diversity. We seek to create an environment and culture that embraces the differences of our employees. You will find an exceptionally diverse group of people at Sound Transit with regard to culture, beliefs, communication styles, and life and work experiences.

All qualified applicants are considered in accordance with applicable laws prohibiting discrimination on the basis of race, religion, color, gender, age, national origin, sexual orientation, physical or mental disability, marital status or veteran status or any another legally protected status.

Professional Level

None specified

Minimum Education Required

No requirement

How To Apply

Apply online: