Change Manager, Eviction Diversion Initiative (EDI)

Published 23 days ago

Department of Housing and Community Development (DHCD) is within Housing and Economic Development Secretariat and its work touches the lives of all Massachusetts residents. DHCD's mission is to strengthen cities, towns and neighborhoods to enhance the quality of life of Massachusetts residents by providing leadership, professional assistance and financial resources to promote safe, decent affordable housing opportunities, economic vitality of communities and sound municipal management.

Under the Eviction Diversion Initiative (EDI) the Department of Housing and Community Development (DHCD) needs to continue to distribute millions of new federal funding to support renters facing housing instability caused by COVID-19 through new policies, programs and initiatives. As DHCD continues to broaden its impact and serve communities hardest hit during the pandemic, it seeks to implement and support effective change management strategies to foster this growth.

The Change Manager, EDI serves a critical function for DHCD through coordination with senior leaders, staff, external stakeholders and partners to effectively steward change across the organization and the Commonwealth’s housing ecosystem. The Change Manager, EDI executes strategies that make complex change easy for impacted users and stakeholders.

The Change Manager, EDI collaborates with cross-functional teams to manage the change process through impact analysis, stakeholder management, communications, training, outreach efforts to ensure that new policies, programs and solutions are rolled out successfully and in a sustainable way. Key to this role is the ability to build cross-function relationships, apply critical thinking, and take the initiative to drive results.

Major Responsibility Areas include:

1.    Creates or significantly contributes to change enablement strategies and plans, including training and communications.

2.    Conducts effective change impact assessments, program readiness assessments, and stakeholder analysis. Defines and measures success metrics and monitors change progress.

3.    Defines, plans, develops, delivers and manages communication, stakeholder, and training, management plans. Collaborates with project teams to ensure the successful execution of the end-to-end change management strategy.

4.    Integrates change management and training activities into project plans. Proactively identifies and implements improvements across the program and identifies risks and issues relating to change management functions.

5.    Develops and manages communication efforts to impacted audiences throughout the duration of the program.

6.    Manages stakeholder relationships.



Applicants must have at least (A) five (5) years of full-time or, equivalent part-time, professional, professional internship, administrative, supervisory, or managerial experience in business administration, business management, public administration, public management, clinical administration or clinical management or (B) any equivalent combination of the required experience and substitutions below.


I. A certificate in a relevant or related field may be substituted for one (1) year of the required experience.

II. A Bachelor’s degree in a related field may be substituted for two (2) years of the required experience.

III. A Graduate degree in a related field may be substituted for three (3) years of the required experience.

IV. A Doctorate degree in a related field may be substituted for four (4) years of the required experience.


This is a 2 year position with benefits. The end date may be extended based on availability of funding.

1.    At least five years of experience applying change management principles, methodologies, and tools for implementing change programs

2.    Experience developing readiness programs, training or stakeholder engagement.

3.    Ability to handle ambiguity and can be flexible in their approach.

4.    Great communicator with the ability to translate highly technical details into easily understandable information.

5.    Ability to think critically and take the initiative when presented with new tasks or assignments.

6.    Excellent time management skills, including the ability to balance multiple priorities, escalate issues, adjust to changing priorities and meet required deadlines.

7.    Ability to perform tasks with attention to detail and work effectively independently with little supervision and collaboratively in a team setting.

8.    Strong analytical and problem-solving skills

9.    Excellent written and oral communication skills.

10. Strong computer skills with advanced proficiency utilizing Word, Excel and PowerPoint.

11. Experience using graphics software (Adobe Suite: Illustrator, Photoshop, etc.). and experience using Web-based training tools (Articulate 360, Adobe Captivate, Camtasia, PowToons, etc.)

12. Experience or background in public policy or experience working with non-profit agencies.

13. Knowledge of housing programs and resources and familiarity with DHCD EDI programs such as Emergency Rental Assistance Program (ERAP), Rental Assistance for Families in Transition (RAFT), Emergency Rental and Mortgage Assistance (ERMA), Emergency Assistance, HomeBASE and/or other DHCD rental assistance or housing programs.


Please upload resume and cover letter.

This position is currently a telework position. The successful candidate will work remotely but must be flexible and able to perform duties in a shared office workspace as required.

Salary placement is determined by years of experience and education directly related to the position and the Human Resources Division’s Recruiting Guidelines. In the case of a promotional opportunity, the salary provisions of the applicable collective bargaining agreement will apply to placement within the appropriate salary range.

Education, licensure and certifications will be verified in accordance with the Human Resources Division’s Hiring Guidelines. Education and license/certification information provided by the selected candidate(s) is subject to the Massachusetts Public Records Law and may be published on the Commonwealth’s website.


A background check will be completed on the recommended candidate as required by the regulations set forth by the Human Resources Division prior to the candidate being hired.

If you have Diversity, Affirmative Action or Equal Employment Opportunity questions or need a Reasonable Accommodation, please contact Diversity Officer / ADA Coordinator: Marjie Lalli - 6175731254

An Equal Opportunity / Affirmative Action Employer. Females, minorities, veterans, and persons with disabilities are strongly encouraged to apply.


Apply online at

Department of Housing and Community Development (DHCD) is within Housing and Economic Development Secretariat and its work touches the lives of all Massachusetts residents. DHCD's mission is to strengthen cities, towns and neighborhoods…

Details at a Glance

  • Time Commitment
    Full Time Schedule
  • Job Type
  • Start Date
    August 16, 2021
  • Application Deadline
    August 5, 2021
  • Professional Level


$38,067 - $95,429


Temporarily Remote
Work must be performed in or near Boston, MA
Associated Location
100 Cambridge Street, 3rd floor, Boston, MA None, United States

Join Idealist

Sign up today to save your favorite jobs and get email alerts when new ones are posted.