Assistant Director of Conflict Resolution

Job Type

Full Time


Minimum: $50,000
Maximum: $54,000



Application Deadline



501 West Lake Street
United States


The Student Resolution Center (SRC) supports the developmental, behavioral, and educational needs of students through services that maximize individual success while upholding community standards. The SRC aims to assist, educate and support CSU students through two processes:

Conflict Resolution Services – voluntary, neutral, confidential process to assist students when conflicts, disputes or issues arise. Includes conflict coaching, mediation, and restorative justice services.

Student Conduct Services – one-on-one meetings to discuss alleged violations of the Student Conduct Code, hear perspectives, explore personal responsibility, hold students accountable and provide educational and restorative outcomes when appropriate.

Departmental Website:


Position Summary:

The Assistant Director of Conflict Resolution Services is responsible for a range of civility strategies related to conflict prevention, education, coaching/consultation, problem solving, mediation, facilitation, and restorative justice. The Assistant Director plays a critical role in advocating for fair processes, encouraging student development, addressing community issues, designing conflict intervention strategies, facilitating solutions, and collaborating with campus and community partners.

Position Supervises: 

Supervise Graduate Assistant for the Student Affairs in Higher Education (SAHE) program.

Essential Job Duties:

Conflict Management (40%) 

• Provide informal as well as “sanctioned” conflict coaching to explore student’s constructive and destructive conflict behaviors, identify options and solutions, and facilitate students’ learning of new skills and techniques to help mitigate future conflicts.

• Determine strategies and interventions available for students to resolve complaints or difficulties involving University policies, procedures and personnel as well as personal issues that affect their academic success.

• Consult with faculty and campus partners having interpersonal challenges with students and offer resolution strategies and support. Coach faculty on ways to de-escalate disruptive behavior and classroom conflict.

• Analyze conflicts, identify root causes and key stakeholders, and assist parties in finding a mutually agreed upon resolution.

• Produce well-written resolution agreements for parties involved in a dispute.

• Provide students with procedural assistance in preparing appeals (ie. registration, grade, student conduct, tuition).

• Determine appropriate strategies to manage and resolve situations involving interpersonal, organizational, and workplace conflict. Provide intervention, facilitation, and mediation services to individuals, residential communities and other student groups/organizations experiencing conflict.

• Articulate concepts of multiculturalism, diversity, power/privilege and how these impact the perception and resolution of conflict.

• Understand and integrate current conflict management professional standards and best practices into CRS.

Facilitation/Education (20%) 

• Manage CR educational requests/inquiries from campus and community stakeholders. 

• Promote CR educational through proactive outreach to student organizations, academic departments, Residence Life, Apartment Life, and Student Affairs units. 

• Develop and facilitate educational sessions about CSU Conflict Resolution Services to community stakeholders, including faculty, parents, long-term residents, court personnel, and law enforcement. 

• Develop and facilitate workshops/trainings that promote the development of conflict resolution and communication skills. 

• Facilitate SRC sanctioned educational workshops that promote effective decision-making, cognitive restructuring, and risk management. 

• Manage the SRC Conflict Management for College Students MOOC; assess course data, update and revise content, and respond to course-related questions and inquires. 

• Assist in the development and revision of SRC sanctioned workshops.

• Provide insight and assist with the implementation of an on-going assessment model to produce information on student conduct and behavioral trends for purposes of planning proactive/preventative programs and education.

• Consult with campus and community partners to develop customized educational content that meets their unique learning objectives. 

• Represent Conflict Resolution Services through presentations at conferences, symposiums, and other events.

Restorative Justice (RJ) (20%)

• Conduct intakes with students referred to restorative justice; screen and determine which students to accept into Restorative Justice Program. 

• Partner and build strong relationships with hearing officers, law enforcement, and County and Municipal court personnel. 

• Determine when to refer cases back to hearing officers or the court for student non-compliance.

• Facilitate Restorative Justice (RJ) conferences to enable students to repair harm resulting from behavioral offenses. 

• Supervise students’ completion of their restorative justice agreements. 

• Facilitate and co-facilitate restorative processes such as Impact Panels, Accountability Boards, and Peace Circles.

Collaboration (10%)

• Represent Conflict Resolution and Student Conduct Services, both to internal and external communities, at the request of the Director or Associate Director(s).

• Serve as the lead point of contact for Residence Life and Apartment Life related student challenges. 

• Serve as the primary contact for CSU Online students accessing conflict resolution services.

• Serve as the primary contact for INTO CSU students requesting conflict resolution services. 

• Build and maintain strong relationships with campus partners including Academic Affairs, Graduate School, Student Diversity and Program Services, Student Organizations, the Office of General Counsel, Residence Life, and Off-Campus Life.

• Refer students to the proper resource agencies on campus.

Administrative Functions (10%)

• Collect and compile program data (evaluations, testimonials, recidivism rates).

• Use data to create progress reports/summaries and evaluate the efficacy of services. 

• Utilize appropriate software/databases to create and maintain accurate and current case records. 

• Maintain confidential student records following institutional guidelines.

• Annually review and update workshop/training assessment tools. 

• Develop and/or revise printed programmatic materials.

• Provide input with marketing activities to advertise and promote the conflict resolution services portion of the office.

• Perform other responsibilities as assigned by the Director or Associate Director(s).

Minimum qualifications of the position include:

• Master’s degree in conflict resolution, peace studies, dispute resolution, conflict analysis, social work, sociology, psychology, counseling, communication or related field. 

• One (1) year professional experience providing conflict resolution processes, such as mediation, conflict management coaching, family group conferencing, ombuds services, facilitation of group disputes, etc. (two years of a 20-hour/week graduate assistantship can substitute for one year of professional experience).

• Public speaking experience.

• Must have a valid driver’s license or the ability to obtain a driver’s license or access to a licensed driver by the employment start date.

Preferred qualifications of the position include:

• Completion of a 40-hour mediation training program.

• Experience as a paid or volunteer facilitator in mediation.

• Completion of conflict coaching training.

• Experience resolving conflicts in an educational and/or workplace setting.

• Demonstrated ability to multi-task and effectively manage complex caseload.

• Demonstrated experience in planning and implementing educational programs, workshops and/or classroom teaching.

• Supervision experience.

• Demonstrated knowledge of and relevant ability with, culturally diverse communities among potential target and constituent populations.

• Experience working with college students in a higher education setting.

Diversity Statement: 

Demonstrated knowledge of, and relevant ability with, culturally diverse communities among potential target and constituent populations.

Equal Opportunity Statement: 

Colorado State University does not discriminate on the basis of race, age, color, religion, national origin or ancestry, sex, gender, disability, veteran status, genetic information, sexual orientation, or gender identity or expression. Colorado State University is an equal opportunity/equal access/affirmative action employer fully committed to achieving a diverse workforce and complies with all Federal and Colorado State laws, regulations, and executive orders regarding non-discrimination and affirmative action. The Office of Equal Opportunity is located in 101 Student Services. 

Colorado State University is committed to providing a safe and productive learning and living community. To achieve that goal, we conduct background investigations for all final candidates being considered for employment. Background checks may include, but are not limited to, criminal history, national sex offender search, and motor vehicle history.


Colorado State University offers a generous benefits package including 24 days of paid vacation leave, tuition credits, excellent health insurance (including vision and dental), and retirement plans. For more information on Administrative Professional benefits, visit 

Professional Level

None specified

Minimum Education Required

Master's degree

How To Apply

Applications must be submitted online through the following link:

Interested applicants must submit a cover letter and resume which specifically address how their professional experiences align with the required and preferred qualifications of the position. Applicants also are required to submit the names, e-mail addresses, and telephone numbers of three (3) professional references. References will not be contacted without prior notification of candidates.