Director of Customer Programs

Job Type

Full Time


Minimum: $112,570.00
Maximum: $186,302.00
Details: This is an exempt full-time position. The salary range is $112,570 - $186,302 with exact compensation to be determined by the Chief Executive Officer.



Application Deadline:



1125 Tamalpais Avenue
San Rafael
United States


Director of Customer Programs

$112,570 - $186,302

Please Apply No Later Than 4 pm on April 4, 2018

About the Position

The Director of Customer Programs, under direction of the Chief Executive Officer or the Chief Operating Officer, develops and coordinates the Customer Programs division of MCE, including development and oversight of multiple energy efficiency and other integrated demand side management (IDSM) activities and programs tailored to the MCE service territory. The Director of Customer Programs is responsible for interfacing with multiple partner agencies and stakeholder groups, coordinating activities of sub-contractors, interacting with a wide range of customers groups, oversight of Customer Programs staff, development and oversight of MCE’s demand side management policy positions, and communicating directly with the California Public Utilities Commission (CPUC), California Energy Commission (CEC) and other regulatory bodies as needed regarding program design, development, implementation and measurement/verification.

The position requires knowledge of a wide range of energy efficiency and IDSM policies, best practices, and technologies, and strategic application of those policies and technologies in a wide range of built environments.

Class Characteristics

The Director of Customer Programs works in close contact with the General Counsel, the Director of Power Resources, and the Director of Public Affairs on specific projects. The incumbent also works with MCE staff and Board to lead the development and implementation of a broad range of IDSM programs for customers in the MCE service territory. Ongoing interface with the CPUC is needed to ensure goals and metrics are communicated to interested parties, and to ensure programmatic alignment with policy direction. The Director of Customer Programs is responsible for interfacing with customer groups and overseeing staff and consultants that interface with customer groups on MCE’s behalf, including building owners and managers, to implement energy savings projects that conform to the requirements of the IDSM and Energy Efficiency Programs. The incumbent is also responsible for developing required scope of work descriptions and identifying and managing staff and sub-contractors to take on specific tasks to assist with implementation of the MCE Energy Efficiency and IDSM Programs.

The Director of Customer Programs must have a broad understanding of utility or municipal energy efficiency programs, technical understanding of industry best practices, strong program development skills, and an ability to interface with regulatory bodies, customers as well as MCE Staff and Board Members to produce measurable demand side management results. Additionally, the Director of Customer Programs should have knowledge of technologies and best practices in IDSM programs, including demand response strategies, electric vehicle, distributed generation, and smart buildings. The Director of Customer Programs should also have knowledge of the current policy landscape for these programs and how it may impact MCE.

Supervisory Responsibilities

This position supervises positions assigned to the Customer Programs Division, including but not limited to, Manager of Customer Programs – Operations, Manager of Customer Programs – Policy and Planning, and Customer Program Managers. 

Essential Responsibilities (Illustrative Only)

•     Manages the Customer Programs division of MCE, including hiring, evaluating and directing employees

•     Through subordinate employees, develops, implements and maintains MCE Customer Programs for energy efficiency and IDSM

•     Represents MCE in negotiation with sub-contractors and provides contract oversight

•     Reports to the Chief Executive Officer and the MCE Board on development, implementation and maintenance of the Customer Programs

•  Interfaces with the CPUC, CEC, and other stakeholder organizations to represent the MCE Customer Programs

•  Coordinates Energy Efficiency Applications requests to the CPUC

•  Handles solicitation processes to identify partner agencies and sub-contractors, and reviews and analyzes materials submitted to MCE from partner agencies and sub-contractors

•  Identifies and implements new program components including limited pilot programs

•  Oversees reporting of Customer Programs and regulatory requirements with the CPUC or other funding agencies

•  Identifies opportunities for energy savings that conform to the requirements of the Customer Programs

•  Monitors success of Customer Programs, establish metrics to track impacts, and adjusts programs if needed to insure benchmarks are achieved or exceeded

•  Identify funding proposals and work with staff to draft proposals for grant funding and other program revenue opportunities as needed.

•  Interfaces with building owners and managers on MCE’s behalf

•  Oversee training and outreach to customers, building owners and managers, and other stakeholder groups as needed to implement programs

•  Oversee staff utilization of databases and data analysis for various areas of energy resource technology.

•  Supervise staff in the utilization of a variety of computer software programs to prepare reports, maps, diagrams, graphs and other material related to energy resources

•  Prepares and presents evaluative information and recommendations to assist MCE staff and Board in assessing and identifying ‘best fit’ energy efficiency opportunities for MCE

•  Interfaces with MCE Board and Committees as well as MCE staff to facilitate policy discussions related to energy efficiency and resource planning.

•  Works in collaboration with MCE Legal and Regulatory Team to prepare regulatory filings related to the Customer Programs.

•  As assigned, assists with the implementation of MCE’s Strategic Plan.

Minimum Qualifications


Education and experience equivalent to a Bachelor’s degree in engineering, environmental science, planning, or a related field, and seven (7) years of progressively responsible experience at an electric utility, public agency or private company providing customer programs, including energy efficiency and IDSM services.  A Master’s Degree in a related field may be substituted for two (2) years of work experience.



Benefits include paid vacation, sick, personal, family medical and parental leave; employer paid medical, dental, vision, life and long-term disability insurance; employer contribution to a 401 (a) retirement plan; optional 457(b) deferred compensation plan, flexible spending account and commute alternatives program.

Professional Level


Minimum Education Required

4-year degree

How To Apply

MCE requests qualified applicants provide their resume and a cover letter no later than 4 pm on April 4, 2018. Selection procedures may consist of any or all of the following: application ranking, skills test, writing sample, and interviews. It is anticipated that interviews will be scheduled during the week of April 16.