Unit Supervisor

Position Overview:

This is a service delivery position where work duties involve direct management of a youth work unit. Assignments are carried out in accordance with Baltimore City (COB) and the Mayor’s Office of Employment Development (MOED) - Youth Services Division procedures and policies. Work is performed under close supervision of a MOED administrative superior.  

Essential Duties and Responsibilities:

  • Coordinate and manage the registration process with YouthWorks Online System
  • Manage Youth Works Pre-Summer Assessment staff, Clerical staff, and Summer Unit staff consisting of Unit Support, Job Coaches and Unit Clerk
  • Provide instructions to staff and relay operational policies and procedures for internal use and to program partners
  • Responsible to ensure summer youth participant electronic folders meet audit guidelines, i.e. I-9 is correctly completed and work permits transmitted to Labor, Licensing and Regulations
  • Assign selected summer youth to worksites in their (geographical) area
  • Generate correspondence to worksites, youth and parents; along with internal routine reports 
  • Approve worksite application, work plan and virtual platform information 
  • Supervise electronic preparation of youth worker timesheets and attendance sheets 
  • Management of payroll process to ensure accurate recording of time worked to meet payroll expectations
  • Supervise the electronic generation and collection of time sheets, pay cards and charm cards, along with tracking tools to ensure proper distribution and collection of required forms. 
  • Resolve personnel and worksite concerns and challenges; document and file all worksite and youth concerns/challenges
  • Confer with worksite personnel to resolve youth worker challenges; Notify worksite, youth and parent of youth workers who must be terminated due to non-compliance with Summer Job performance standards
  • Assist with coordination of YW program events
  • Assist with the identification of quality virtual and in-person worksites and conduct in-person worksite tours as necessary.  
  • Re-assign work of absent staff and/or complete work duties as needed
  • Prepare staff evaluations 
  • Assist with the facilitation of staff and worksite supervisor training
  • Represent the Agency and customer service philosophy, policy and procedures with the utmost integrity
  • Perform other related work assignments as directed

Knowledge, Skills and Abilities:

  • Solid ability to operate Microsoft Office software, Google doc
  • Proficiency in various virtual communications platforms such as Webex, Zoom, Google Meets and Microsoft teams
  • Ability to speak and converse with multiple sized audiences either in-person or virtually as applicable
  • Solid knowledge of completing data entry and search functions in using agency, city and state software programs including all operating YW procedures
  • Solid time management and customer service skills to effectively manage multiple priorities 
  • Solid interpersonal communication skills to include verbal and written, active listening, critical thinking and counseling skills
  • Analytical skills, adapting readily to changing priorities, must be able to multi task, detail orientated and ability to maintain confidentiality.
  • Solid skills to quickly evaluate service delivery issues and identify resolution 
  • Must be willing to use your personal computer equipment and personal phone equipment as applicable and when required
  • Must have a valid, unexpired Maryland driver’s license 
  • Must be willing to use personal vehicle during summer youth temporary assignment for the completion of assigned duties on a daily basis as needed

Minimum Required Education and Experience:

  • Bachelors in Human Services and 3 years of experience working in human services field and / or equivalent education and experience

Special Requirements: 

  • Criminal Background Investigation
  • Must be flexible to work mornings and Saturdays when directed
  • Attend all program trainings 
  • Standard work schedule for this position is 12:00pm to 8:00pm 
  • As directed by Program Manager and Program Coordinator, staff hours may occasionally be shifted to 8:30AM to 4:30PM 

Position Overview:

This is a service delivery position where work duties involve direct management of a youth work unit. Assignments are carried out in accordance with Baltimore City (COB) and the Mayor’s Office of Employment Development…

Details at a Glance

  • Time Commitment
    Full Time Schedule
  • Application Deadline
    May 22, 2021
  • Education
    4-Year Degree Required
  • Professional Level


$19 Per Hr




Level of Language Proficiency




Temporarily Remote
Work must be performed in or near Baltimore, MD
Associated Location
100 W 23rd St, Baltimore, MD 21218, USA

How to Apply

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