0923 Deputy Director of Communications - Operations

Job Type

Full Time



Application Deadline



2000 McKinnon Ave
San Francisco
United States



0923 Deputy Director of Communications - Operations

Salary: $111,878.00 - $142,766.00/year

Deadline: 8/10/2018

Full job description and to apply, visit: https://www.jobapscloud.com/SF/sup/bulpreview.asp?R1=PBT&R2=0923&R3=081546


The Deputy Communications Director, Operations will be responsible for coordinating, developing and implementing the communications, marketing and media strategies to support the SFPUC's priority projects and programs as it pertains to rates, water programs/projects and other areas.

Essential duties include: 

· Manage a team of communications professionals, consultants and other staff responsible for designing and preparing communications materials and implementing outreach activities, including Events and Community Engagement; Internal Communications; and Tech and Multi-Media activities

· Develop and implement comprehensive communications plans for Water Enterprise, Rates, and Education Initiatives

· Research, prepare, and edit technical documents for publication, including technical manuals, training materials, Commission meeting materials and reports 

· Write creatively for agency publications and press releases 

· Interact with the press on a variety of SFPUC topic areas and serve as a media spokesperson as needed and/or prepare senior staff for interviews/presentations 

· Develop appropriate messages, strategies, and innovative practices for priority projects and programs 

· Develop and implement crisis communications strategies 

· Coordinate advertising and marketing initiatives for priority programs in the Water Enterprise or for rates and other education initiatives

Nature of Work: May be required to work nights and/or weekends.


San Francisco’s Public Utilities Commission seeks a confident, results-oriented leader and manager who is passionate about the environment and public service. The ideal candidate will stay current with best practices and trends in managing communications, marketing and media strategies to support the SFPUC's priority projects and programs and lead them to maximum efficiency. They will also enjoy working in a fast-paced, supportive environment where collegiality, professionalism, teamwork, and an appreciation for fun are valued. 

The ideal candidate will have a demonstrated track record and ability to exercise the following competencies which are the most critical to the Deputy Communications Director - Operations role:  

Managerial Skill refers to the ability to effectively keep cross functional initiatives on track and ensure accountability on deliverables; design, manage and evaluate programs. 

Leadership refers to the ability to influence, motivate, and challenge others, work with authority to identify and define problems, determine methodology, evaluate data, make recommendations with appropriate justification and develop/implement a plan of action. 

Decision Making refers to the ability to make sound, well-informed and objective decisions; perceives the impact and implications of decisions; commits to action, exercise independent and good judgment, to follow through on projects and achieve results; demonstrate resilience to setbacks and flexibility to reprioritize and to quickly adapt to changing situations.

Project Management refers to the knowledge of the principles, methods, or tools for developing, scheduling, coordinating and managing projects and resources including monitoring and inspecting costs, work and performance. 

Interpersonal Skills refers to the ability to work with a variety of internal and external constituencies, to create, develop, sustain and support external partnerships with important stakeholder groups and community leaders and advisory groups.

Supervision refers to the ability to inspire, motivate and guide others toward goal accomplishments; develop and sustain cooperative working relationships; encourage and facilitate cooperation within the organization and with customer groups; foster commitment and trust; and develop leadership in others through coaching, mentoring, rewarding and guiding employees. 

Organizational Skills refers to ability to use time, energy and resources effectively to achieve goals; the ability to meet deadlines, work independently and plan for future projects. 

Analytical ability refers to the ability to collect and synthesize large volumes of materials, and perform complex quantitative and qualitative analytical work. 

Computer Skills refers to the ability to use various software applications to research, access, extract and process data and information, and to prepare presentations. 

Oral Communications refers to the ability to express information, ideas or facts to individuals or groups effectively, makes clear and convincing oral presentations, listens to others, attends to non-verbal cues and respond appropriately.

Written communication refers to the ability to prepare comprehensive technical reports, memoranda and analytical summaries. 

Compensation and Benefits: The normal annual salary range is $111,878 to $142,766. Appointment above the maximum of the normal range may be considered based on documented and substantiated recruitment and retention issues or exceptional skills. A special approval process is necessary for appointment above the normal salary range. In addition to a competitive salary, the City and County of San Francisco offers flexible benefit plans with pre-tax elections which include: medical and dental insurance; retirement plan; deferred compensation plan; Social Security; long-term disability plan; life insurance; management training program; eleven (11) paid holidays annually; five (5) floating holidays; depending on years of service, ten (10), fifteen (15), or twenty (20) vacation days annually; and may earn up to 100 hours paid administrative leave annually. 


1. Possession of a baccalaureate degree from an accredited university or college in English, Journalism, Liberal Arts, Communications, Marketing, Professional Writing, Technical Writing, Linguistics, or a closely related field; AND

2. Three (3) years of professional experience in communications or media relations, working in a public or private sector within a diverse community; AND

3. Possession of a current valid Driver’s License 


Additional qualifying experience may be substituted for the degree requirement on a year-for-year basis; One year (2000 hours) of qualifying experience will be considered equivalent to 30 semester units/ 45 quarter units. Note: Applicants must meet the minimum qualification requirement by the final filing date unless otherwise noted. Applicants must meet the minimum qualification requirement by the final filing date unless otherwise noted.

DESIRABLE QUALIFICATIONS: The stated desirable qualifications may be used to identify job finalists at the end of the selection process when candidates are referred for hiring. 

Proven experience as supervisor or relevant role Proven experience with Salesforce, design tools such as Adobe Photoshop and InDesign, as well as the Microsoft Office suite of products

Bilingual Spanish and/or Chinese

Extensive experience managing an Internal Communications portfolio

Verification: Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process.

Note: Falsifying one’s education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco. If education verification is required, information on how to verify education requirements, including verifying foreign education credits or degree equivalency, can be found at http://sfdhr.org/index.aspx?page=456

Verification of required work experience typically must be on the employer’s letterhead, and must include the applicant’s name, job title, description of job duties, dates of employment, hours per week, and signature of the employer, supervisor, or appropriate representative. Employees of the City and County of San Francisco may submit performance evaluations showing duties performed to verify qualifying City experience. City employees will receive credit for the duties of the class to which appointed. Credit for experience obtained outside of the employee's class will be allowed only if recorded in accordance with the provisions of Civil Service Commission Rules.

CCSF employees will not receive credit for experience obtained outside of their classification unless recorded in accordance with the provisions of the Civil Service Rule 110.9.1/111A.11.2. Experience claimed in self-employment will only be accepted if supported by documents verifying income, earnings, business license and experience comparable to minimum qualifications above. Copies of income tax papers or other documents listing occupation and total earnings must be submitted.   

Verification of required valid licensure/certification typically must be a photocopy of the license/certificate including the name of the issuing agency as well as the name of the license/certificate holder, license/certificate number, and expiration date.


Applications for City and County of San Francisco jobs are only accepted through an online process. Visit www.jobaps.com/sf to register an account (if you have not already done so) and begin the application process.

Select the desired job announcement

Select “Apply” and read and acknowledge the information

Select either “I am a New User” if you have not previously registered, or “I have Registered Previously”

Follow instructions on the screen

Computers are available for the public (from 8:00 a.m. to 5:00 p.m. Monday through Friday) to file online applications in the lobby of the Dept. of Human Resources at 1 South Van Ness Avenue, 4th Floor, San Francisco.

Applicants may be contacted by email about this announcement and, therefore, it is their responsibility to ensure that their registered email address is accurate and kept up-to-date. Also, applicants must ensure that email from CCSF is not blocked on their computer by a spam filter. To prevent blocking, applicants should set up their email to accept CCSF mail from the following addresses (@sfgov.org, @sfdpw.org, @sfport.com, @flysfo.com, @sfwater.org, @sfdph.org, @asianart.org, @sfmta.com, @sfpl.org, @dcyf.org, @first5sf.org, @famsf.org, @ccsf.edu).

Applicants will receive a confirmation email that their online application has been received in response to every announcement for which they file. Applicants should retain this confirmation email for their records. Failure to receive this email means that the online application was not submitted or received.

All work experience, education, training and other information substantiating how you meet the minimum qualifications must be included on your application by the filing deadline. Information submitted after the filing deadline will not be considered in determining whether you meet the minimum qualifications.

Applications completed improperly may be cause for ineligibility, disqualification or may lead to lower scores.

If you have any questions regarding this recruitment or application process, please contact the exam analyst, Ana Valdes via email at aborjavaldes@sfwater.org

Professional Level


Minimum Education Required

4-year degree