Program Associate for Student Support Services

Job Type

Full Time


Minimum: $50,000
Maximum: $65,000
Details: Exempt position



Start Date


Application Deadline



917 Lakeridge Way Southwest
PO Box 43430
United States


Agency Profile

 The Washington Student Achievement Council is committed to increasing educational opportunities and attainment in Washington. The Council has three main functions:

  • Lead statewide strategic planning to increase educational attainment.
  • Administer programs that help people access and pay for college.
  • Advocate for the economic, social, and civic benefits of higher education.

 Our Values

Meaningful, mission-focused work * Commitment to ongoing learning and improvement

Encouragement, support, and trust * Creativity and competency * Joyful work * Humor, enthusiasm, and energy * Respect for individuals' uniqueness, gifts, talents, and ideas * Fidelity to our shared vision and integrity * Can-do and will-do attitudes * High-quality work.

About the Division

The College Access and Support Division manages multiple statewide initiatives: GEAR UP, 12th Year Campaign, College Bound Scholarship, and the FAFSA Completion Initiative. All programs serve P-P-12 students and their families, including those from poverty and historically underrepresented populations. CAS programs focus on increasing student readiness, access, and success in postsecondary education opportunities. 


About the Position

 The Program Associate for Student Support Services provides a lead role in developing and coordinating outreach and communication activities to ensure students are supported through high school graduation and transition to postsecondary education. The Program Associate will identify and develop best practices and evidence based approaches to postsecondary preparation and support for student success. The Program Associate works with the CAS team to implement statewide efforts to support improved access and success in postsecondary education for all students, especially those who are historically underrepresented, including first generation and low-income students. This position also serves as liaison to institutions of higher education and is responsible for creating and facilitating on-campus opportunities for GEAR UP students and enhancing information related to college readiness, financial literacy and financial aid options. 



Liaison to Postsecondary Institutions

  • Strengthen and develop partnerships with postsecondary institutions to ensure meaningful campus visits for GEAR UP students.
  • Develop relationships with public 2- and 4-year institutions that support students having access to college going peers, instructors, and key support services during campus visits.
  • Facilitate opportunities of collaborations between GEAR UP school districts and their local institutions of higher education.
  • Manage logistical needs and contacts for coordinating GEAR UP campus opportunities.
  • Develop 7th year service agreements for GEAR UP students by collaborating with postsecondary institutions to ensure students are successful in their transition and persistence.

Outreach Campaigns  

  • Lead and manage a statewide text campaign to ensure students have access to timely and relevant information to assist them in preparing for, enrolling in, and persisting through the postsecondary path of their choice.
  • Serve as primary responder for the text campaign; collaborate with division staff to provide additional support.
  • Develop, manage, and participate in at least two annual summer leadership and college knowledge camp experiences for GEAR UP students on college campuses including the student and camp counselor application processes and training, as applicable.
  • Research, provide management oversight for the implementation of additional digital tools to support students graduating from high school with the knowledge needed to successfully transition to and persist in the postsecondary education option of their choice.

Other Duties

  • Collaborate with CAS division and other agency staff to ensure messaging and content of outreach materials and activities are aligned with program messaging and brand standards.
  • Attend regional, state, and national meetings to represent program and agency as needed.
  • Support GEAR UP West annual conference.
  • Support content development for professional development related to transition support.
  • Travel to in-state postsecondary institutions for collaboration and resource development.


Required Education and Experience

  • Bachelor's degree in education, student services, or a related field.
  • Minimum of two years of working in an education setting, preferably K-12 or higher education.
  • Demonstrated understanding of traditionally underrepresented students and families and their unique needs related to education attainment.
  • Experience developing and/or administering direct student service programs.
  • Proficient skills in Microsoft Office products including: Word, Excel, PowerPoint, and Outlook.

 Required Competencies:

  • A commitment to honor equity, diversity, and inclusion.
  • Demonstrated knowledge of best practices related to college access and success indicators.
  • Experience providing direct services to youth ages 13 to 21.
  • Demonstrated ability to initialize, plan and execute work plans.
  • Experience working with schools, community-based organizations, and postsecondary institutions, preferably in a collaborative leadership role.
  • Detail-oriented and accurate with strong organizational skills.
  • Demonstrated ability to work independently, prioritize tasks, and manage multiple tasks and assignments to ensure deadlines are met.
  • Excellent written and oral communication skills; ability to effectively communicate with people from diverse backgrounds and experiences.
  • Demonstrated ability to remain flexible in an environment of changing priorities.
  • Able to travel statewide up to 40% of the time with some overnight travel (an average of 2 days per week).

Preferred/ Desirable Qualifications and Competencies

  • Master's degree in education, student services, or a related field.
  • Experience working in student services on a college campus.
  • Experience leading communication and/or outreach campaigns.


WSAC offers a comprehensive state benefits package, including retirement, medical, and supplemental insurance options. Annual leave and sick leave benefits apply.

Level of Language Proficiency

English. A second language is desired but not required.

Professional Level


Minimum Education Required

4-year degree

How To Apply

Application Procedures

To apply for this position you MUST find this job posting and complete your profile at Attach the following to your profile before completing the online application:

  1. Letter of Application. A letter of application that addresses how you meet the required education and experience described in this announcement. Applications with generic cover letters will be considered nonresponsive and may eliminate the application from further consideration.
  2. Resume. A chronological resume including your education and professional experience.
  3. References. A list of names, titles and current telephone numbers of three (3) employment references.
  4. Supplemental questions.
  5. Authorization to Release information form. *This form can be found on our website at:


Please Note: Prior to a new hire, a background check including criminal record history will be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant's suitability and competence to perform in the position.


For questions about this recruitment contact Alisha Rollins at or you may call 360-753-7857.


The Washington Student Achievement Council is an equal opportunity/ affirmative action employer and is strongly committed to enhancing the diversity of its workforce. We will provide assistance in the recruitment, application and selection process to applicants with disabilities who request such assistance. Please call (360)753-7802 as early as possible regarding any assistance you may require.