Published 6 days ago

Support Services Specialist, GG-0342-09 (USUN-24-16)

On-site, Work must be performed in or near New York, NY


Job Type:Full Time
Start Date:August 12, 2024
Application Deadline:July 16, 2024
Education:2-Year Degree Required
Experience Level:Mid-level
Salary:USD $70,448 - $91,582 / year
Full performance level for this position is GG-11.



NOTE: This is an Excepted Service position and does not confer eligibility to be converted to the Competitive Service.

This is a Term Appointment open to "IO BUREU ONLY", Not-to-Exceed 5 Years but maybe extended.

This announcement may be used to fill one or more vacancies.

This is the intermediate level of a career ladder series with full performance at the GG-11 level.  The position is assigned to the General Services Section of the US Mission to the United Nation (USUN). The USUN serves as the United States' delegation to the United Nations and as such responsible for carrying out the nation's participation in the world body. The General Services Section provides the full range of support services for the Mission, including coordination with the General Services Administration, facility management, procurement, contracting, supply, maintenance, housing, inventory management, and motor pool.

Tasks involve the provision of technical guidance, direction, and limited advisory support to USUN personnel on a range of assigned support services functions administered by the General Services Section. 


• Performs work involving the planning and execution of office and equipment moves; studies space utilization, coordinates and resolves space management/utilization issues to expand and improve space as needs change.

• Participates on the Mission’s asset management and inventory teams; ensures that property is managed appropriately from procurement to disposal; explains property management regulations and policies to Custodial Officers.

• Supports the annual property inventory; and prepares all necessary documentation for submittal and property certification processes.

• Reviews requests for equipment and furniture and makes recommendations to the General Services Officer. 

• Serves as a liaison for equipment and facilities issues.

• Reserves and organizes conference spaces and meeting rooms as requested by Mission personnel.  

• Inventories office supplies and initiates procurement to maintain adequate stock levels.

• Organizes and maintains orderly Supply Room and procedures to track stock levels.

• Plays a role in the development and administration of short-and long-range planning and determinations which serve as the framework for the general services program. 

• Establishes effective working relationships with personnel throughout the Mission. 

• Serves as back-up Chauffeur. 

Required: No Travel Required 


A. Applicants must have the required experience or education as described below and meet any selective factors, when specified. All qualification requirements must be met by the closing date of this announcement. If you are qualifying based on education OR if there are mandatory education requirements listed below, you MUST submit a copy of your college transcript with your application. Qualifying specialized experience must demonstrate the following:

• Experience assisting with facility, equipment, and/or service operation projects. 

• Experience analyzing and assessing the efficiency and effectiveness of various administrative programs, functions, and systems. 

• Experience using methods and procedural steps and working under general instructions to meet the objectives of support services programs.


Applicants must meet time-in-grade requirements, by the closing date of this announcement. 

Time-In-Grade Requirements: Federal applicants must have served 52 weeks at the next lower grade to satisfy time-in-grade restrictions, per 5CFR 300, Subpart F. All new employees to USUN (except Presidential and former USG employees who have served a trial period in the competitive service) are required to serve a one-year trial period. 

Applicants applying for the GG-09 grade level must meet one of the following requirements:

B. Have at least 1 full year of specialized experience equivalent to the GS-07 level in the Federal service which provided you with the particular knowledge, skills and abilities to perform the duties of the position. 


C. Education: Two (2) full years of graduate level education or a masters, or equivalent degree in a major study - public administration, business, administration, industrial engineering, industrial management, or other administrative or management fields related to the position to be filled. 


D.  Have a combination of graduate level education and specialized experience (as described above), which is equivalent to the GS-07 level in the Federal Service. This experience and education together meet 100% of the qualification requirements for this position.

Combination of Experience and Education: When an applicant has less than one year of specialized experience as described in the announcement, he or she may combine successfully completed graduate-level education with experience to meet the total qualification requirements. Generally, 18 graduate semester hours is equivalent to 1 full-time year of graduate study (your school and department determine what constitutes 1 full time year of graduate study). The percentage of specialized work experience and the percentage of graduate study must total at least 100%.

Note: All applicants WILL BE required to submit transcripts as verification of educational requirement. If you fail to provide requested information, or the information you submit is insufficient to verify your eligibility, you may lose consideration for this position.

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Note: A full year of work is considered to be 32 to 40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment.

Other Information

This position is an excepted service position covered by the United Nations Participation Act of 1945. Pursuant to the United Nations Participation Act, appointment to this position is made "without regard to the civil-service laws," which means that the selectee is not covered by many of the civil service laws that apply to civil service employees.

EMPLOYMENT ELIGIBILITY VERIFICATION PROGRAM (E-Verify) – U.S. law requires organizations to employ only individuals who may legally work in the United States - either U.S. citizens, or foreign citizens who have the necessary authorization. This agency utilizes E-Verify to compare information from the Form I-9, Employment Eligibility Verification, to data from U.S. Department of Homeland Security (DHS) and Social Security Administration (SSA) records to confirm employment eligibility. If the employee’s information does not match DHS and/or SSA records, the employee is given an opportunity to resolve the problem. If eligibility cannot be verified, employment will be terminated


Your qualifications will be evaluated on the following knowledge, skills and abilities (KSAs) and other characteristics that are relevant to the duties of this position and must be fully supported by information in your resume:

• Knowledge of a range of support services functions, policies, practices, and processes. 

• Ability to resolve common issues; coordinate a wide range of activities and operate in compliance with regulations.   

• Knowledge of evaluative techniques to identify problems, gather information, evaluate facts, report findings, and recommend corrective actions.

• Knowledge of administrative principles of proper record keeping, funds management, and inventory reconciliation. 

• Skills in written and oral communication coupled with interpersonal skills sufficient to deal effectively with Mission staff at various levels of authority and responsibility.

• Ability to establish rapport and confidence to assess specific problems or situations providing outstanding customer service. 

Your resume serves as the basis for qualification determinations and must highlight your most relevant and significant work experience and education (if applicable) as it relates to this job opportunity. Experience refers to paid and unpaid experience, including volunteer work. Your resume should include the dates of all qualifying experience (from month/year to month/year) and the number of hours worked/volunteered per week.

Applicants must meet all the qualification requirements and submit any supporting documentation by the closing date of this announcement. Your application package must contain sufficient information to make a valid determination that you fully meet the basic/specialized experience requirements as stated in this job opportunity announcement.

Conditions of Employment

  1. Must be able to obtain and maintain a Top-Secret security clearance.
  2. One-year probationary period, unless excepted by regulation.
  3. U.S. Citizenship is required.
  4. Incumbent will be subject to random drug testing.
  5. Verification of employment eligibility in the United States is required.


NOTE: This is an Excepted Service position and does not confer eligibility to be converted to the Competitive Service.

This is a Term Appointment open to "IO BUREU ONLY", Not-to-Exceed 5 Years but maybe extended.

This announcement may…



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799 United Nations Plaza, New York, NY 10017, USA

Apply to This Job


All required documents listed below by 11:59 p.m. Eastern Time (ET) on the closing date of this announcement.

  1. Resume showing relevant work/volunteer experience, education, and training. Include the start and end dates (from month/year to month/year) and the number of hours per week worked/volunteered. Your resume serves as the basis for qualification determinations.
  2. Transcripts, if applicable and you are qualifying based on education.  See the Qualification and Education sections of this announcement for more information. If selected, an official/sealed college transcript(s) will be required to verify education prior to employment.
  3. Current and recent eligible DOS employees (per 3 FAM 2313.4(a)(5)), including current employees applying under a non-competitive hiring authority, must submit a SF-50 (Notification of Personnel Action) that shows: effective date, position title, series, grade, salary, tenure, position occupied, full promotion potential, and name of agency to the following mailbox with your application:
  4. Current and recent eligible DOS employees are strongly encouraged to submit a copy of their most recent (i.e., usually within the last 18 months) final (i.e., not a mid-year review) official (i.e., signed by the rating official and in original format) annual performance appraisal for the hiring manager’s consideration. If a performance appraisal is not available, you may provide a statement and/or a statement from your supervisor explaining the reason one is not available and your servicing HR Office contact information (name, email address, phone number).  Please send to the following mailbox with your application:

Note 1: You may be requested to provide an appraisal to the hiring official if one was not provided with your application.

Note 2: To receive a promotion, the employee’s most recent performance rating must be “fully successful” or an equivalent level or higher. Employees who are tentatively selected to receive a promotion will be required to provide performance documentation within two business days of request. Servicing HR Offices may be contacted to verify performance ratings.

Failure to provide all the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.

Additional information

For reasonable accommodation at the U.S. Department of State, please contact the Office of Accessibility and Accommodations at (202) 663-3474 or  If interested, please email your resume and any additional documents to  .

Documents for request --- Please send all supporting documentation to and place Support Service Specialist, GG-0342-09, in the subject line of the email.

  • SF-50
  • Notification of Personnel Action
  • Performance Appraisal (You may be asked to submit if you are selected for the position)
  • Additional Documentation
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