Under limited supervision, serves as a coordinator of learning opportunities and programming in the Community Learning Department. Responsible for planning, coordinating, and evaluating Community Learning projects and ensures that all services are in alignment with the library's strategic goals and are implemented effectively. Responsible for supervising, training, and evaluating a content area, establishing standards for programming and other learning opportunities, researching and formulating long range goals, developing guidelines and procedures, and planning, implementing and evaluating programs, services, and goals. Reports to the Library Manager overseeing Community Learning.
Examples of Duties
- Coordinates and implements community learning opportunities for the public in the Suffolk Public Library System and offsite in coordination with outreach services.
- Develops public learning opportunities for all ages based on community need in a variety of formats and addressing a variety of learning styles including in-person and virtual events and classes, asynchronous challenges and courses and other learning opportunities.
- Develops strategies to meet community learning needs and develops short and long-range plans and objectives for classes, events, and other learning opportunities.
- Provides expertise in educational best practices and incorporates skills in a specialized focus area (eg. Instructional design, event planning, adult education, etc) in to the development of learning opportunities for the community.
- Provides guidance to volunteers and staff in the work to be performed and ensures compliance with library policies and procedures.
- Performs tasks at the circulation desk of the library including checking library materials in and out, preparing books to be shelved, registering and processing library cards, collecting materials for the book depository, and securing the library at the end of the business day.
- Directs, advises, provides, assists, and instructs patrons with locating library materials, answering reference and directional questions, and placing reserve requests.
- Maintains, selects, assigns, and develops a collection based on patron needs and interests.
- Receives, reviews, and responds to community feedback.
- Attends or conducts staff meetings to exchange information; attends in-service training and/or professional classes, seminars, or conferences to further develop professional skills.
- Contributes to staff meeting agendas and lead discussions to explore continued improvement opportunities, solicit feedback, promote teamwork and provide training; and lead or participate in a team process to develop criteria to interview, evaluate, and select candidates in order to hire the best applicants.
- May respond to internal and external customers in crisis by identifying concerns or complaints by using independent judgment, discretion, and negotiation skills to determine appropriate resolution.
- May identify and analyze building maintenance and equipment problems to determine course of action or solution to ensure safety, security, and comfort of internal and external customers.
- May document accident, personnel, and incident reports to comply with City, State, and Federal guidelines.
- May lead, facilitate, and participate in City and department teams to develop strategic plans, resolve problems, and improve current processes.
- May monitor, evaluate, and coordinate the integration of new technologies into library programming services.
- May provide timely and efficient technology support to staff and the community on a variety of technological equipment and resources.
- May learn, understand and incorporate emerging technology trends to predict the direction of change and design responsive library services and programs.
- May develop and provide training for staff and the community on new technologies and related to community learning opportunities, working alongside the Staff Training and Development Coordinator.
- May utilize tools to conduct program assessments; develop individual and/or group strategies; and analyze data to determine department current and future needs.
- May design and conduct training needs assessments; and design, monitor and analyze surveys.
- May plan, develop and conduct training to a diverse group; coordinate with library managers and other City departments to develop and/or provide access to web-based instruction to promote research skills and information literacy; and develop training objectives and monitor employee learning.
- May identify regional and national training resources.
- May maintain current knowledge of trends, policies, methods and technologies in the library field.
- May conduct strategic planning for the library in coordination with the City.
- May coordinate grant writing to fund special projects and programs.
- May coordinate outreach and programming.
- May coordinate with outside entities to deliver library services outside the library buildings.
- May provide quality classes and events outside the library in coordination with the Community Engagement and other Community Engagement staff.
- Performs related work as required.
A combination of higher education and/or experience equivalent to 7 years, 3 of which must have been in the specific specialized area of the position, a library setting, or closely related field and 1 - 2 of which contained supervisory responsibilities; or any equivalent combination of training and experience which provides the required skills, knowledge and abilities. Requires a valid driver's license.