Senior Program Officer, Financial Services and Products (Job ID: 334075)
- Job posted by Department of Consumer Affairs
Details: $57,916* ( *minimum with two years of continuous city service)
Civil Service Title: COMMUNITY COORDINATOR
Title Code No: 56058
Salary: $50,362.00/ $57,916.00* - $76,000.00
*minimum with two years of continuous city service
Office Title: Senior Program Officer, Financial Services and Products
Work Location: 42 Broadway, New York, NY
Division/Work Unit: Office of Financial Empowerment
Number of Positions: 1
Job ID: 334075
Hours/Shift: 9:00AM – 5:00PM
The NYC Department of Consumer Affairs (DCA) protects and enhances the daily economic lives of New Yorkers to create thriving communities. DCA licenses more than 81,000 businesses in more than 50 industries and enforces key consumer protection, licensing, and workplace laws that apply to countless more. By supporting businesses through equitable enforcement and access to resources and, by helping to resolve complaints, DCA protects the marketplace from predatory practices and strives to create a culture of compliance. Through its community outreach and the work of its offices of Financial Empowerment and Labor Policy & Standards, DCA empowers consumers and working families by providing the tools and resources they need to be educated consumers and to achieve financial health and work-life balance. DCA also conducts research and advocates for public policy that furthers its work to support New York City’s communities. For more information about DCA and its work, call 311 or visit DCA at nyc.gov/dca or on its social media sites, Twitter, Facebook, Instagram and YouTube.
Within DCA, the Office of Financial Empowerment (OFE) focuses on initiatives that support New Yorkers and communities with low incomes in building wealth and improving their financial health. OFE is the first local government initiative in the country with the mission to educate, empower, and protect New Yorkers and neighborhoods with low incomes so they can build assets and make the most of their financial resources. OFE uses data and research, policy, partnerships, and convenings to advance its mission. Using this model, OFE is able to develop, offer, and advocate for innovative programs and products for all New Yorkers.
OFE is seeking a highly organized and driven Senior Program Officer to advance OFE’s core strategy to increase access to safe and affordable financial products and services that meet the unique needs of consumers, overcome barriers to banking, and build financial stability. Reporting to OFE’s Director of Programs, and overseeing a Program Officer, the Senior Program Officer should have strong project management, relationship management, communication, and research skills to support the implementation, oversight, and communication of OFE initiatives focused on financial products and services.
Responsibilities will include but are not limited to:
· Lead efforts through inception, development, launch and implementation and manage a portfolio of projects designed to increase access to safe, affordable and transparent financial products that help to improve the financial health of New Yorkers and communities with low and moderate incomes;
· Work with the Director of Programs to define and implement OFE’s financial product strategy in line with OFE’s mission and strategic priorities;
· Collaborate with other OFE team members to ensure the successful integration of appropriate financial products into OFE’s existing programs and services;
· Stay abreast of new product ideas, technologies and research, identifying linkages to OFE’s programs and services and providing market and consumer insights to inform OFE’s work; monitor and track financial products and FinTech innovations available to New Yorkers with low and moderate incomes;
· Build and maintain relationships with financial institutions, industry and product experts, City agencies, community based organizations, and other external stakeholders to address the root causes of inequality within the financial system that create barriers to the financial stability of New Yorkers with low-incomes;
· Collaborate with the OFE Director of Policy & Research to conduct and assist with research projects related to income volatility, predatory business practices, access to financial products and services, and other related topics impacting New Yorkers’ financial health;
· Work with OFE’s data analytics team to identify key performance indicators and to establish an evaluation plan to assess consumer behavior and impact and inform future product and strategy refinements;
· Supervise the Program Officer for Financial Products & Services, as well as train or oversee interns and other junior staff; and
· Represent OFE at outreach events as appropriate and help to plan, organize and execute various events including meetings, conferences and convenings.
Minimum Qualification Requirements
1. A baccalaureate degree from an accredited college and two years of experience in community work or community centered activities in an area related to the duties described above; or
2. High school graduation or equivalent and six years of experience in community work or community centered activities in an area related to the duties as described above; or
3. Education and/or experience which is equivalent to "1" or "2" above. However, all candidates must have at least one year of experience as described in "1" above.
PLEASE NOTE: New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview.
- Effective project manager with the proven ability to successfully guide and manage multiple high-priority projects simultaneously and to organize and drive projects to timely completion;
- Experience in financial services, policy, FinTech, asset building and/or financial inclusion fields with a specific focus on individuals with low and moderate incomes;
- An enthusiastic and positive individual with good interpersonal skills and a passion for supporting people with low incomes to build greater self-sufficiency;
- Highly organized with strong follow-through and an acute attention to detail;
- Ability to leverage data to drive program planning and implementation;
- Outstanding analytic, problem-solving, and creative thinking skills;
- Ability and willingness to take initiative and work collaboratively;
- Excellent communication (written and oral) skills; and
- Proficient in PowerPoint, Microsoft Excel, Access, Word, and Outlook.
Minimum Education Required
How To Apply
For Non-City/External Candidates: Visit the External Applicant NYC Careers site and search by Job ID number.
For Current City Employees: Visit Employee Self Service (ESS) to view and click on Recruiting Activities, Careers, and search by Job ID number.
A RESUME AND COVER LETTER ARE REQUIRED.
PLEASE INDICATE IN YOUR COVER LETTER HOW YOU HEARD ABOUT THIS POSITION.
INCOMPLETE APPLICATIONS WILL NOT BE CONSIDERED.
NO PHONE CALLS, FAXES, E-MAILS OR PERSONAL INQUIRIES PERMITTED.
NOTE: ONLY THOSE CANDIDATES UNDER CONSIDERATION WILL BE CONTACTED.
*Appointments are subject to Office of Management and Budget (OMB) approval
DCA and The City of New York is an Equal Opportunity Employer