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Constituent Services Liaison

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Published 5 days ago

DUTIES AND RESPONSIBILITIES

The Office of New York State Senator Jessica Ramos is looking for a Constituent Services Liaison with experience managing complex constituent concerns related (but not limited) to immigration, housing, education, and New York State Agency-related issues. This position will be based in the State Senator’s district office located in Queens, New York. The Constituent Services Liaison will act as a liaison between government agencies, various organizations/entities, and Queen’s diverse neighborhoods, communities and constituents.


Key Responsibilities Include:

  • Responding to requests for assistance and resolving issues through investigation, intervention, facilitation, and creative problem-solving.

  • Coordinate effective and timely responses to constituent inquiries, concerns and requests for assistance (in person, via phone, email and mail) within assigned issue areas.

  • Maintain relationships with district stakeholders, community boards, block/tenant associations, non-profit organizations etc., to ensure responsiveness to constituent concerns.

  • Provide quality service delivery and communication services to diverse neighborhood entities located within the Senate District.

  • Conduct follow-up with relevant agencies to track progress and ensure resolution on all requests, providing thorough oversight from initial contact to final case closing.

  • Provide periodic reports for the District Director on active and pending cases in assigned issue areas, including but not limited to updates on documenting agency responses to inquiries and requests.

REQUIREMENTS

  • Bachelor’s degree preferred or equivalent experience/education
  • 2+ years of high-level administrative experience. 
  • Proficiency with MS Excel and Word, Google systems, etc
  • Collegiality and the ability to work both independently and as a team are expected.
  • Candidate must possess good analytical, problem solving and computer skills
  • Outstanding communication, interpersonal and organizational skills;
  • Capable of multitasking in a team oriented environment.


New York State Residency Required.

THE NEW YORK STATE SENATE IS AN EQUAL OPPORTUNITY EMPLOYER

DUTIES AND RESPONSIBILITIES

The Office of New York State Senator Jessica Ramos is looking for a Constituent Services Liaison with experience managing complex constituent concerns related (but not limited) to immigration, housing…

Details at a Glance

  • Time Commitment
    Full Time Schedule
  • Start Date
    June 14, 2021

Salary

At least $40,000

Benefits

This is a full-time position and salary is commensurate with experience. This position offers health, vision and dental insurance as well as a retirement plan if desired. The position also comes with sick days, vacation days, and personal time, and state holidays. 

This is a full-time position and salary is commensurate with experience. This position offers health, vision and dental insurance as well as a retirement plan if desired. The…

Level of Language Proficiency

Must be proficient in both Spanish and English.

Must be proficient in both Spanish and English.

Location

On-site
74-09 37th Ave, Flushing, NY 11372, USA
302

How to Apply

If you are interested in applying please email your cover letter and resume to coles@nysenate.gov with “Constituent Services” in the subject line.

If you are interested in applying please email your cover letter and resume to coles@nysenate.gov with “Constituent Services” in the subject line.

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