Government

Intake Coordinator

Hybrid
Work must be performed in or near Boston, MA
New
|
Published 26 days ago

Details at a Glance

Job Type
Full Time
Start Date
July 1, 2024
Application Deadline
June 7, 2024
Experience Level
Intermediate
Salary
Up to USD $54,885 / year
Our current hybrid model includes some remote workdays for most positions.

Description

Intake Coordinator

Public Protection & Advocacy Bureau

Civil Rights Division

The Office of the Massachusetts Attorney General is looking for a highly motivated individual to serve as an Intake Coordinator in the Civil Rights Division.  The successful candidate will be strongly committed to the mission of the Division, which is to protect and advance the constitutional and statutory civil rights and liberties of residents and visitors to the Commonwealth.  The Division works to prevent and remedy discrimination on the basis of protected characteristics in order to ensure equal opportunity and safeguard constitutional rights for all.  The Division is particularly committed to serving vulnerable and historically marginalized individuals through community-informed, culturally and linguistically appropriate, and data-driven legal advocacy.  We strive for equity, underscoring the importance of intersectionality and racial justice.

Primary Duties:  The Intake Coordinator will be responsible for a wide range of duties to assist the Division in investigating and resolving civil rights violations, including some paralegal duties. 

Primary responsibilities will include:

• Maintaining and overseeing systems for the Division to receive and process constituent complaints, including extensive work with intake database and spreadsheets; 

• Screening and evaluating constituent complaints and following up with constituents, as necessary;

• Investigating and mediating complaints, independently and with case teams;

• Providing investigative and litigation support to attorneys on civil rights investigations and litigation;

• Participating in outreach events, including trainings and public presentations;

• Networking with community organizations and governmental agencies;

• Creating and updating Division brochures and written materials;

• Researching issues of interest to the Division;

• Responding to public records requests and other informational inquiries; and

• Performing other duties, as needed.

Position requirements include:

• Bachelor’s degree or equivalent experience;

• Demonstrated commitment to the mission of the Division;

• Demonstrated connection to the people and communities we serve;

• Proficient organizational skills and attention to detail;

• Ability to manage multiple long- and short-term tasks and projects, simultaneously and under deadlines;

• Ability to interact and communicate with others effectively, including an ability to build rapport with people of diverse ethnic, cultural, and economic backgrounds;

• Ability to convey information and communicate clearly and effectively in different settings, including on the phone, in person, in writing, and in public presentations;

• Ability to gather and analyze information through conversations and research and to summarize such information and analysis, verbally and in writing;

• Ability to work independently and as part of a team;

• Proficient computer skills, including Microsoft Office.

Fluency in Spanish, Portuguese, or other languages is strongly preferred.  Our current hybrid model includes some remote workdays for most positions.

Position Type:  Full-Time/Non-Exempt

Salary:  $54,885

Application Process:  To apply for this position, visit the AGO website’s jobs portal at www.mass.gov/ago/employment to register and create a profile, upload your cover letter and resume, and submit an application.  Candidates may only apply directly using the AGO’s online Employment and Recruitment jobs portal.  

Qualified individuals with disabilities are encouraged to apply.  We will gladly assist applicants in need of an accommodation.  For assistance, contact the Human Resources Division at (617) 963-2041.

Inquiries regarding position & status may be made to:

Rose Woods, Administrative Assistant

Civil Rights Division

(617) 963-2345

The Attorney General’s Office is an Equal Opportunity Employer.  As the representative of the Commonwealth and its residents, the Attorney General’s Office strives to ensure that those working in our office reflect the diversity of the communities we serve.  The Office encourages applicants from a broad spectrum of backgrounds to apply for positions.


Intake Coordinator

Public Protection & Advocacy Bureau

Civil Rights Division

The Office of the Massachusetts Attorney General is looking for a highly motivated individual to serve as an Intake Coordinator in the Civil Rights…

Benefits

Substantial benefits package offered to hired candidate.

Substantial benefits package offered to hired candidate.

Level of Language Proficiency

Fluency in Spanish, Portuguese, or other languages is strongly preferred.

Fluency in Spanish, Portuguese, or other languages is strongly preferred.

Location

Hybrid
Work must be performed in or near Boston, MA
1 Ashburton Pl, Boston, MA 02108, USA

How to Apply

Application Process:  To apply for this position, visit the AGO website’s jobs portal at www.mass.gov/ago/employment to register and create a profile, upload your cover letter and resume, and submit an application.  Candidates may only apply directly using the AGO’s online Employment and Recruitment jobs portal.  

Application Process:  To apply for this position, visit the AGO website’s jobs portal at www.mass.gov/ago/employment to register and create a profile, upload your cover letter and…

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