Inventory / Customer Service Representative

Job Type

Full Time


Details: Salary range: $56,000-$66,000




9000 Rockville Pike
United States


Use your supply chain knowledge to support science

The National Heart, Lung, and Blood Institute (NHLBI) provides global leadership in research, training, and education to prevent and treat heart, lung, blood and sleep disorders. If you join the Office of Intramural Management (OIM) as a property officer, you will support scientific and clinical research that leads to a better understanding of biology and clinical pathology. OIM supports the division of intramural research (DIR), which has built a strong basic science foundation and has coupled it closely with innovative technology development and outstanding clinical research, both at the NIH Clinical Center and in partnership with local hospitals. The DIR’s research is broad, encompassing investigations into the basic principles of molecular, cellular, and organ-level biology and their relationship to disease.

About You

* You’re a self-starter with significant customer service experience. You offer exceptional service and routinely go the extra mile

* You take initiative on projects without being asked. You can hold your own and confidently handle tasks with limited supervision and direction and can easily prioritize your work to achieve a goal

* You feel comfortable liaising between high-level scientific and administrative staff

* You can explain complicated policies in lay terms and give background about why they are important

* You’re a natural problem-solver who uses critical thinking skills, good judgment, and common sense to determine when to escalate or handle tasks on your own

* You establish relationships easily and enjoy relying on others as part of a team

About the Position

As a property officer at OIM, your DIR portfolio seeks to expand the understanding of lung biology and how lung diseases start and progress. This line of research also includes studies and clinical trials that lead to new and improved ways to diagnose, treat, and prevent lung diseases. Property officers play a vital role by accounting for sensitive and scientific equipment. Working within the acquisitions and logistics branch, you will be part of a larger effort to manage the lifecycle (i.e., decaling new equipment through the surplusing of non-functional or unnecessary items) of more than 9,600 items located throughout the DIR. Using your knowledge of supply chains, you will help create logistical efficiencies by creating ads to reuse functional property and meet with lab managers to help them control the property in their labs and plan to replace items that are past their functional age. Specifically, you will:

* Serve as a specialist who advises DIR staff on all aspects of property accountability functions, including but not limited to the maintenance of accountable records and property policies

* Decal and track government accountable property throughout its lifecycle

* Process accountable user requests regarding possession/location changes

* Issue and update property passes for accountable items that can leave the NIH campus

* Receive, inspect, and accept information technology devices and work with the Information Technology and Applications Center (ITAC) to image and deliver them to end-users

* Provide advice and assistance on the proper disposal of government equipment and property

* Facilitate internal and external property loans

* Work with DIR staff and external vendors to enable trade-ins and exchanges

* Liaise between DIR staff and the property audit team

* Execute the DIR ReUse program by monitoring and advertising available equipment

* Work with internal staff to close and/or reorganize lab space

* Investigate and resolve errant property records and close out property for departing staff

Necessary Background

* BS/BA degree in any field or 3-5 years supply chain, logistics, or business operations experience

* Dynamic personality with a high level of interpersonal skills to deal effectively and persuasively with all levels of an organization

* Excellent written and oral communication skills

* Strong organizational skills and the ability to prioritize complex tasks

* Ability to manage and coordinate high-priority short- and long-term projects in a fast-paced environment

* Strong IT skills (i.e., SharePoint, Microsoft Outlook, Excel, and Word)


This full-time, contract position is located on the main NIH campus in Bethesda, Maryland and is bus/bicycle/metro accessible. We offer all mandatory training needed to understand federal processes, policies, and systems involved in this role. Some additional details are:

  • Employment type: contract, full-time
  • Job functions: business, administration (supply chain)
  • Salary range: $56,000-$66,000
  • Salary: based on education/experience
  • Benefits: health and wellness benefits available

How to Apply

To be considered, please submit your resume and cover letter to with the subject heading of OIM Property Officer. Candidate submissions will be accepted on a rolling basis.

We are an equal opportunity employer, and we actively prohibit discrimination and harassment of any kind. We strongly encourage people of color, LGBTQ+ people, immigrants, women, and people who are differently-abled to apply. Interested candidates must be a U.S. citizen or permanent resident authorized to work in the U.S.


Health and wellness benefits available

Professional Level

None specified

Minimum Education Required

No requirement

How To Apply

To be considered, please submit your resume and cover letter to with the subject heading of OIM Property Officer. Candidate submissions will be accepted on a rolling basis.