Coordinator, Talent Management and Development
- Job posted by The Pew Charitable Trusts
The Pew Charitable Trusts is driven by the power of knowledge to solve today's most challenging problems. Pew applies a rigorous, analytical approach to improve public policy, inform the public and invigorate civic life.
We are an independent nonprofit organization – the sole beneficiary of seven individual trusts established between 1948 and 1979 by two sons and two daughters of Sun Oil Company founder Joseph N. Pew and his wife, Mary Anderson Pew.
Our work lays the foundation for effective policy solutions by informing and engaging citizens, linking diverse interests to pursue common cause and insisting on tangible results. Our projects encourage efficient, responsive governments – at the local, state, national and international levels – serving the public interests.
With offices in Philadelphia, Washington DC, Australia, Brussels and London, and with additional staff in other regions of the United States and around the globe, Pew provides an exciting learning environment and the opportunity to work with highly talented individuals. We are a dynamic, rapidly evolving organization that values creativity and innovative thinking and fosters strong teamwork with mutual respect.
The Human Resources Department
The Human Resources (HR) Department within Pew is comprised of the following main functions: Talent Acquisition; Business Partnership and Employee Relations; Talent Management, Development and Internal Communications; and Total Rewards. The department provides strategic support to the business by aligning its priorities and service delivery with the needs of the organization, providing expertise and leadership in each functional area, and serving as an internal consultant to help drive results.
A team of skilled professionals currently provides HR services to approximately 1,000 distributed staff. HR's focus is to lead the recruitment of highly talented staff; build an environment committed to two-way communication, staff development, growth and retention; offer a competitive compensation and benefits package; and foster a respectful, collaborative culture in which staff are well-supported to achieve results. This includes developing, implementing and maintaining best practices in the areas of: talent acquisition; organizational design, staff development, performance and talent management; employee relations; compliance; and compensation and benefits. To support the business, HR is comprised of approximately 25 staff with representation in both Philadelphia and Washington, DC to provide in-depth expertise to clients.
Talent Management and Development (TMD) places the Pew's work at the heart of everything we do by creating a learning environment that engages and enables staff to achieve better outcomes and greater potential. Under the auspices of Pew University, we are a conduit for learning across programs, departments, and throughout the organization. Our purpose is to ensure the smooth onboarding of new staff, increase staff engagement, and strengthen individual performance.
The coordinator, talent management and development advances the HR team's ability to support Pew's staff by providing high quality customer service, ensuring communication is responsive and thorough and developing and maintaining excellent relationships with internal and external clients. She/he will work alongside senior staff to support Pew University, the New Staff Orientation program, and participate in projects anticipated to have significant and long-term impacts on the entire Pew organization. The Washington, DC-based position will report to the manager, talent management and development.
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- Manage the administration, communications, and operations for Pew University. This includes Learning Management System (LMS) administration: monitoring staff registration, uploading course descriptions onto company intranet, scheduling sessions in-advance - giving consideration to institutional priorities and facilitator calendars, tracking attendance and providing monthly reports.
- Collaborate with the manager to establish monthly course offerings.
- Assist in meeting management including sending calendar invites, making room reservations, ensuring AV/catering requests, preparing for events, and other associated tasks.
- Serve as a point person for all professional development related questions and concerns.
- Build solid and thoughtful professional relationships with operations and program staff to better understand their work and professional development needs.
- Collaborate with manager on long-term institutional initiatives and projects, particularly specialized trainings.
- Participate in discussions to enhance the effectiveness and efficiency of Pew University operations through technology.
New Staff Orientation (NSO)
- Oversee the NSO program including the two-day live onboarding sessions.
- Function as a presenter for specific segments of the NSO agenda and as a facilitator for the entire program.
- Update and print all materials, as required.
- Craft NSO schedules for new hires and communicate as appropriate.
- Reserve rooms in-advance and ensure that all proper AV/catering requests are made. Work in conjunction with Information Technology and key stakeholders to deliver a seamless experience for new hires.
- Serve as a resource for new hires beyond their start date.
- Maintain an ongoing working relationship with instructors.
- Track attendance for all subsequent, mandatory orientation sessions.
- Assist in project management efforts, as required.
- Assign mentors for each new hire and maintain a spreadsheet for the tracking of mentor-mentee expenditures.
- Monitor and track the unit's fiscal year and mentor program budgets; assist with requests for vendor services and invoicing.
- Serve as the TMD point person, working with the internal contracting and procurement team, to manage the contracting process with external firms and individuals to meet and further learning objectives and goals for the organization.
- Occasionally support senior staff administratively by: answering phones, scheduling meetings and appointments, making travel arrangements, proofreading documents, creating and maintaining files, copying, and faxing.
- Associate's degree required with a minimum of one year's professional experience with some coordination. Bachelor's degree strongly preferred.
- Demonstrated capabilities for problem definition. Ability to think strategically and creatively.
- Proven ability to contribute in a team environment.
- Strong interpersonal skills with an understanding of organizational and interpersonal dynamics. Ability to work with staff at varying levels within the organization, including most senior-level staff.
- Proficiency and familiarity with information technology, specifically a learning management system (Bridge, Instructure, Workday).
- Strong written and oral communications skills. The ability to communicate large, complex pieces of information in clear, concise terms.
- Demonstrated time-, project- and self-management skills. Ability to accept responsibility for completing assignments, resolving issues and following up on tasks.
- Ability to balance competing priorities, take initiative, and adapt to changing circumstances.
- Sound judgment and discretion in handling sensitive or confidential matters.
- Microsoft Office software proficiency.
- Interest in the nonprofit arena and more specifically nonprofit operations, management and planning.
Occasional travel to Pew's Philadelphia office, conferences and meetings may be required.
Compensation and Benefits
We offer a competitive salary and benefit program, including: comprehensive, affordable health care through medical, dental, and vision coverage; financial security with life and disability insurance; opportunities to save using health savings and flexible spending accounts; retirement benefits to help prepare for the future; and work/life benefits to maintain a good balance.
The Pew Charitable Trusts is an equal opportunity employer, committed to a diverse and inclusive workplace. Pew considers qualified applicants for employment without regard to age, sex, ethnicity, religion, disability, marital status, sexual orientation or gender identity, military/veteran status, or any other basis prohibited by applicable law.
Minimum Education Required