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Voter Registration Quality Control Office Director

Posted by
The Outreach Team
|
Austin, TX
New
|
Published 15 days ago

General Overview: A coalition of organizations is running voter registration drives nationally to register people of color to vote, and the The Outreach Team (TOT) is helping by running a side by side Quality Control program. As part of the Quality Control team, you will ensure the voting registration drives are impactful by collecting high-quality data about canvasser’s work and interactions to help them become more effective at their jobs. Additionally, you will help organizations doing voter contact drives nationally by running side-by-side Quality Control programs. By doing Quality Control, YOU can make a difference!

Our national political and organizing consulting firm is hiring a Quality Control Office Director in Austin, TX. You'll be managing a team of detail-oriented staff doing the administrative work behind the scenes to make voter registration drives and voter contact drives successful. Office Directors manage teams of up to 60 staff to run quality control on voter registration forms and voter contact shifts from across the country. This position starts August 2nd, 2021, and runs until October 15th, 2022.

Responsibilities

  • Bottom line on verifying the quality of all voter registration forms and voter contact shifts within the required turnaround time.
  • Training and managing a team of Quality Control Administrators. Train staff in skills needed to be successful Quality Control Administrators including quality control procedures (form review, phone verification, tracking). 
  • Provide ongoing context and motivation for staff. 
  • Manage the schedules and quality of work for hourly employees. Ensure company policies are upheld, including holding staff accountable to performance, integrity, health, safety, and professionalism standards. 
  • Maintain high standards in the office and provide ongoing feedback and evaluation for staff.
  • Develop top hourly staff into leaders (Shift Managers). Promote, train, and delegate responsibilities.
  • Anticipate workflow and create employee schedules accordingly.
  • Analyze data and report back to Quality Control Specialists to flag trends and problems for partner organizations.
  • Complete administrative duties, including working with the HR Director on payroll, onboarding, and offboarding staff, and compliance.
  • Ensure our staff, team, and outreach efforts are rooted in and shaped by the values of equity and justice. Infusing equity and justice principles into every aspect of the job, including but not limited to staff management, orientation, and office administration.

Qualifications:

Must Haves

  • Strong listening and communication skills. Ability to motivate your team
  • Possesses a growth mindset, be trainable, and open to new skills
  • Extremely detail-oriented: you catch small and large errors that most people miss
  • Intermediate to advanced skills in Excel/Sheets
  • Passionate about progressive issues and motivated by social change
  • Experience managing staff or volunteers
  • Trustworthy, professional, and reliable

Nice to Haves

  • Experience managing large teams of staff or volunteers
  • Experience with voter registration 
  • Experience leading a phonebanking office or a call center
  • Bilingual in English and Spanish

Salary

This is a salaried position with a range of $47,400-$54,600 per year, depending on experience. We offer benefits, including fully paid health care, vacation, and sick days.

At The Outreach Team, we believe deeply that equity and inclusion in our organization makes us better at our work and helps to build a stronger progressive movement. We are an equal opportunity employer and we strongly encourage women, people of color, people with previous felony convictions, members of the LGBTQIA community and people who identify with other underrepresented groups to apply..


General Overview: A coalition of organizations is running voter registration drives nationally to register people of color to vote, and the The Outreach Team (TOT) is helping by running a side by side Quality Control program. As part of the…

Details at a Glance

  • Time Commitment
    Full Time Schedule
  • Job Type
    Contract
  • Start Date
    August 2, 2021

Salary

$47,400 - $54,600

Benefits

We offer benefits, including fully paid health care, vacation, and sick days.

We offer benefits, including fully paid health care, vacation, and sick days.

Level of Language Proficiency

Bilingual in English and Spanish is preferred


Bilingual in English and Spanish is preferred


Location

On-site
Austin, TX, USA

How to Apply

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