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Published 21 days ago

ON-SITE IT SUPPORT TECHNICIAN (OST) – IN CAMBRIDGE, MA

Tech Networks of Boston
On-site, Work must be performed in or near Boston, MA

Details

Job Type:Full Time
Start Date:June 28, 2024
Compensation:USD $25 - $27 / hour

Description

We are seeking an On-Site IT Support Technician (OST) for a client located in Cambridge, Massachusetts and our help desk.  This is a full-time position.  Come and join our team of IT professionals! Surround yourself with highly motivated experts in the tech industry and hone your skills with the guidance of our respected leadership. At Tech Networks of Boston, we fulfill mission-driven goals, and use IT for good.

Requirements

  • Fluent in Spanish and English
  • Must work on-site; hours are 7:30 am to 4:00 pm, Monday through Friday 
  • One year minimum experience working in IT or tech industry
  • IT training in a recognized program, and/or an associate’s degree in computer-tech field preferred
  • Must have reliable transportation to travel to other satellite locations in the area
  • Ability to research and analyze complex problems
  • Knowledge of computer equipment & Windows 10 (required)
  • Google IT Support Professional Certification (preferred)
  • Ideal candidate characteristics: detail-oriented; solid communications skills (verbal & written); professional & positive attitude; customer-focused; genuine desire to learn; self-motivated; follows protocols and procedures; independent thinker; self-starter; team player

Responsibilities

You will serve our client at their location in Cambridge, MA for 4 hours per day:   

  • Uphold TNB’s compassionate culture, dedication to sustainability, and commitment to serving our community
  • Help clients troubleshoot
  • Support end users via a ticketing system, email, or phone
  • Monitor ticket queue; determine priority-level based on SLAs and severity
  • Respond to all requests (internal and external) in a timely manner

Compensation & Benefits

  • $25.00 to $27.00 per hour, depending on skills and experience
  • Robust benefits package/opportunities for professional growth
  • Access to TNB-funded IT professional learning experiences, provided for all employees looking to earn current tech certifications
  • Mileage expenses paid

Apply today:

If you are interested in joining our TNB team, please send your resume and a cover letter detailing why you wish to be considered for this position.  No phone calls, please.

 

TNB is proud to be an Equal Opportunity Employer. We hire the best talent regardless of gender, race, creed, color, national origin, ancestry, disability, marital status, age, sexual orientation, or veteran status. In addition, TNB promotes and supports a variety of diversity, equity, and inclusion initiatives and sustainability programs.

 

To learn more about Tech Networks of Boston, check out our website: 

https://techboston.com/

We are seeking an On-Site IT Support Technician (OST) for a client located in Cambridge, Massachusetts and our help desk.  This is a full-time position.  Come and join our team of IT professionals! Surround yourself with highly motivated experts…

Location

On-site
Boston, MA, USA

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