Director of Technology

Our client, Sweet Adelines International (SA) is looking for a technology leader to provide oversight and expertise for the organization's database and long-term IT strategic planning. This position’s primary responsibility is managing all aspects of the organization’s online Association Management Software (AMS) database, Impexium. This includes maintaining the data’s integrity and utilizing best practices in the oversight and application of all processes and procedures. This role will leverage the organization’s use of Impexium to ensure the database directly supports the programmatic strategies of SA.

Job Responsibilities

• Champion the long-term strategic roadmap for technology to help the organization achieve its mission
• Manage the integrity of the association’s AMS database system.
• Conduct regular audits of the AMS database system to identify and implement online and offline database cleanup, including record merges.
• Work with SA support staff to up-to-date database records and increase the amount of successful email and postal deliveries. Track and maintain reporting on deliveries.
• Advance the associations data strategies by staying current with data integrity best practices, processes, procedures, methods, and technology applications.
• Collaborate with the stakeholders and leadership to create and maintain user guides, and policies and procedures for AMS database system.
• Implement policies and procedures across the association to effectively enhance data integrity.
• Design, implement, and train system users on best practices for using the AMS database system.
• Develop and manage appropriate AMS database system security groups and user permissions within the platform.
• Manage program functionality for membership, sales, conventions, education, operations, fundraising, advocacy, and other SA programs as needed.
• Manage data transfer processes and the integration of data between AMS database system and external source platforms; this includes email marketing, LMS, CMS, MIP Abila, and other applications that SA use from time to time. Troubleshoot data integration issues and communicate with appropriate parties.
• Create, manage, and run queries, exports, and reports to provide constituent managers with information related to departmental initiatives.
• Analyze reports, as requested by staff to support programmatic efforts.
• Proactively make recommendations for improvements regarding data integrations, reporting capabilities, and the association’s approach to the management of data, including recommending any potential database update, reconstruction, or complete redesign.
• Other duties and special projects as assigned.

The above statements are intended to describe the primary duties of the position and the general nature and level of work being performed. They are not intended to be an exhaustive list of all duties and responsibilities.

Required Qualifications:

• 5+ years of experience working with business leaders to select, implement, and maintain technology solutions to solve business challenges
• Demonstrated ability to manage multiple priorities and work in a fluid, dynamic environment.
• Strong technical communication skills with the ability to synthesize technical information into clear messages for various audiences
• Creative, curious, intuitive, and resourceful; exceptional attention to detail
• Leadership skills and a strategic mindset with the ability to deliver short-term and long-term data-driven results
• Outstanding record of generating buy-in and exceeding expectations of internal and external stakeholders
• Strong organization and time-management skills
• Outstanding customer service
• Highly motivated with the ability to work independently and in a team environment.
• Technology certifications demonstrating skills associated with IT system selection, configuration, and management

Preferred Qualifications:

• Experience in a non-profit setting with increased responsibilities
• Deep understanding of Association Management Software (AMS) solutions such as Impexium or NetForum
• Knowledge of strategies and principles of membership database operations
• Implementation of programmatic (API) integrations between a wide range of platforms
• Hands on web software development experience (HTML, CSS, JavaScript, and PHP)
• Hands on database design and management experience with SQL expertise
• Bachelor’s degree in computer science, computer programming, information technology, or similar fields of study
• Previous success in a people management role