Client Support Analyst--Remote until June (must live in MASS currently)

Organization dedicated to the improvement of Covid testing delivery, accurate and quick results is looking for a strong communicator with critical thinking skills to join their fast growing company.

Responsibilities

• Supports team in day-to-day client relationship management

• Provides onboarding support for new clients

• Fields in-bound inquiries from clients (e.g. support email, phone calls)

• Escalates in-bound support issues to as needed

• Maintains and uses a library of client materials for team use (e.g. templates, FAQs)

• Tracks, summarizes and reports on client issues

• Monitors client activity to be proactive in support matters

Desired Experience and Capabilities

• 1+ years of professional work experience, ideally in client or customer service

• Excellent communication skills and emotional intelligence

• Strong organizational skills and ability to multitask in an extremely fast-paced environment 

• Ability to manage multiple, conflicting priorities in a quickly evolving business (no two days are the same!)

• Strong analytical skills, with an ability to develop fact-based and informed opinions

• Track record of project ownership and results orientation in a team setting

• Unwavering moral compass 

• Interest in working in a high-growth, flexible, and dynamic environment

Please email your resume to administrativegroup@monumentstaffing.net for immediate consideration