Search

Job

Client Support Analyst--Remote until June (must live in MASS currently)

Posted by

Monument Staffing, Inc


New
|
Published 21 days ago

$50,000 - $65,000

Organization dedicated to the improvement of Covid testing delivery, accurate and quick results is looking for a strong communicator with critical thinking skills to join their fast growing company.

Responsibilities

• Supports team in day-to-day client relationship management

• Provides onboarding support for new clients

• Fields in-bound inquiries from clients (e.g. support email, phone calls)

• Escalates in-bound support issues to as needed

• Maintains and uses a library of client materials for team use (e.g. templates, FAQs)

• Tracks, summarizes and reports on client issues

• Monitors client activity to be proactive in support matters

Desired Experience and Capabilities

• 1+ years of professional work experience, ideally in client or customer service

• Excellent communication skills and emotional intelligence

• Strong organizational skills and ability to multitask in an extremely fast-paced environment 

• Ability to manage multiple, conflicting priorities in a quickly evolving business (no two days are the same!)

• Strong analytical skills, with an ability to develop fact-based and informed opinions

• Track record of project ownership and results orientation in a team setting

• Unwavering moral compass 

• Interest in working in a high-growth, flexible, and dynamic environment

Please email your resume to administrativegroup@monumentstaffing.net for immediate consideration

Organization dedicated to the improvement of Covid testing delivery, accurate and quick results is looking for a strong communicator with critical thinking skills to join their fast growing company.

Responsibilities

• Supports team in…

Details at a glance

  • Full Time Schedule
  • 4-Year Degree Required

Location

Remote
Work may be performed anywhere in United States

How to Apply

Join Idealist

Sign up today to save your favorite jobs and get email alerts when new ones are posted.