Director of the Office of Quality

Posted by
NJ Department of Children and Families
Trenton, NJ
Published 24 days ago

Director of the Office of Quality

The NJ Department of Children and Families seeks a dynamic, creative leader with a track record in change management and CQI to manage the Department’s quality portfolio, serving as the Director of the Office of Quality.

This position is an integral member of the leadership team for DCF, one of the nation’s premier child and family serving agencies responsible for the State’s child welfare and child protection systems, NJ’s innovative system to provide treatment and allied services to support children with significant behavioral health challenges and/or intellectual or developmental disabilities (NJ Children’s System of Care), and NJ’s statewide network of domestic violence and sexual assault programing.

The Director will utilize both content-based knowledge, strong management skills and creativity to serve as a visionary developer and implementer of innovative and participatory methods of ensuring high quality service delivery. In doing so, the Director will carry out commitments to the Department’s core approaches: race equity, family voice, healing centered practice, use of the protective factors framework, and collaborative safety.


* Work with the DCF Office of Monitoring, Office of Research, Evaluation and Reporting, DCF program divisions and other stakeholders to create and manage Continuous Quality Improvement plans and processes for the Department and the primary divisions and offices

* Oversee the Department’s implementation of child fatality and critical incident review processes informed by safety science

* Oversee qualitative review processes with programmatic divisions across the Department and in coordination with external stakeholders

* Oversee the Department’s participation in major federal review processes such as the US Department of Health and Human Services Child and Family Services Review, National Youth In Transition Database Review and others

* Oversee and manage contracts with vendors supporting the work of the office

* Oversee and manage Departmental performance on federal, philanthropic or other grants supporting the work of the office


EDUCATION: Master's degree from an accredited college in Industrial or Organizational Psychology, Business or Public Administration, Operations Research, Labor Relations, Social Work, or a closely related field.

EXPERIENCE: At least 2 years of satisfactory full-time professional experience in an executive, managerial, or administrative capacity managing large-scale work in one or a combination of the following: program evaluation or organizational research; public administration, management or methods analysis, operations research, social services program planning/evaluation, or in a related area; AND at least 2 years experience managing staff performing professional work in the areas described in (1) above; AND at least 2 years experience supervising direct social service or health care delivery in public or private organizations, preferably ones that provide services through a mix of contracted and internal services.


* Demonstrated skills in leadership, organizational development, financial management and human resources as well as the ability to collaborate effectively with peers and with stakeholders within and outside of government

* Competency in areas including: Designing and leading innovative initiatives in a transparent and inclusive way that builds on team assets; change management; participatory community planning;

strategic thinking and planning, collaboration and teamwork, holding people accountable, developing others, managing to results, research/data analysis skills, writing and presentation skills, partnership development, ability to effectively lead and work in a multi-disciplinary team; build consensus

* Strong Microsoft office skills including PowerPoint and Excel

* Strong spoken and written communications skills

RESUME NOTE: Eligibility determinations will be based upon information presented on the resume only. Applicants who possess a degree from a college or university outside the United States must provide an evaluation of one’s transcripts from a recognized evaluation service at the time of submission by the above closing date. Failure to do so may result in your ineligibility.

LICENSE: Appointees will be required to possess a driver’s license valid in New Jersey only if the operation of a vehicle, rather than employee mobility, is necessary to perform the essential duties of the position.

RESIDENCY LAW: Please refer to the New Jersey Department of Children and Families’ website at

SALARY: Commensurate with education and experience.

TO APPLY: You must submit a cover letter and resume in PDF format, saving all PDFs by your Last Name, First Name, to:

The Department of Children and Families is an Equal Employment Opportunity Employer and is committed to fostering a respectful and inclusive work environment which reflects the diversity of the state we serve.

Director of the Office of Quality

The NJ Department of Children and Families seeks a dynamic, creative leader with a track record in change management and CQI to manage the Department’s quality portfolio, serving as the Director of the…

Details at a Glance

  • Time Commitment
    Full Time Schedule


Trenton, NJ

How to Apply

Join Idealist

Sign up today to save your favorite jobs and get email alerts when new ones are posted.