Search

Idealist logo
Job

Director of Community Partnerships (Chicago)

Posted by
PNP Staffing Group | Chicago, IL
Apply

PNP Staffing Group


New
|
Published 2 days ago

August 31, 2020
July 14, 2020
$90,000 - $95,000Plus commission

PNP is proud to partner with a home care agency that specializes in providing holistic healthcare to older adults with memory loss, as well as culturally competent healthcare to LGBTQ older adults. 


Position Summary:

The Director of Community Partnerships (DCP) will be responsible for driving organizational growth by creating and sustaining excellent relationships with community partners and clients. In this highly visible role, the DCP will be serving as an organizational ambassador within the community at large. 

This is an ideal opportunity for a mission-driven “intrapreneur” who is eager to work entrepreneurially within a mid-size social enterprise.

   

Key Responsibilities

Relationship Building

·      Identify opportunities for strategic partnership with community organizations.

·      Plan and execute community events that align with strategic partnerships.

·      Attend regional aging-related events, seminars, and conferences; maintain the agency as a visible presence and thought leader in the community.

·      Develop client and community partner satisfaction surveys.

·      Maintain positive, high-touch relationships with existing referral generators.

·      Expand referral generator network, including both individual providers and institutions. 

·      Track referral activity to monitor "hot" and "cold" sources; proactively remedy any cold relationships. 


Marketing

·      Plan and implement multi-channel marketing strategy, including both traditional and new media.

·      Oversee the development of all marketing materials, ensuring appropriate look & feel.

·      Execute email marketing campaigns and maintain social media. 

·      Monitor and report on trends in competitive activity; identify opportunities for differentiation.

·      Maintain CRM platform, keeping information up to date, and identifying strategies to optimize use of the platform.

·      Monitor trends in digital reputation.


Client Prospecting, Onboarding, & Offboarding:

·      Field inquires from prospective clients.

·      In collaboration with Care Management Director, participate in home consultations and determine whether the agency is a good fit for client's needs.

·      Ensure that all new client paperwork is complete, address client questions or concerns about onboarding forms.

·      Identify a suitable Care Manager for each client. 

·      Ensure positive relations during client offboarding; solicit feedback from clients and their stakeholders. Collaborate with Care Managers to identify alternate resources if applicable.


Quality Improvement

·      Serve as a bridge between community partners and internal staff, providing feedback to care management and HR that will improve quality of services.

·      Identify community resources that will benefit the team. 


Requirements:

Soft Skills:

·      Passion for the mission of serving older adults with memory loss and LGBTQ individuals.

·      Entrepreneurial mindset.

·      Ability to effortlessly engage with a sophisticated clientele with exceptionally high standards.

·      Excellent written, verbal, and interpersonal communication skills.

·      Strategic thinking. 

·      Comfortable working independently, with minimum supervision.

·      Outstanding customer service skills- ability to intuit stakeholder needs and quickly build/inspire confidence.

·      Outstanding relationship building & networking abilities.

·      Ability to work successfully under pressure.

·      Thoroughness and attention to detail.

·      Flexible / team player.

·      Maintains a high level of integrity and discretion at all times.


Technical Skills:

·      Digital marketing & social media.

·      Tech savvy - able to learn new software applications as needed.

·      Familiar with medical terminology and concepts used in geriatrics / home care.


Education & Experience

·      College degree is preferred.

·      Minimum of 5 years experience (required) in a community relations, sales and marketing, or business development role, preferably for private pay services within the healthcare sector.

·      Understanding of the private pay homecare landscape in Chicago.

·      Experience with older adults with memory loss.

·      Familiarity with professionals and institutions serving high net wealth individuals and families. 


Compensation

$90,000 - $95,000 annual salary + benefits + performance-based bonus. 

PNP is proud to partner with a home care agency that specializes in providing holistic healthcare to older adults with memory loss, as well as culturally competent healthcare to LGBTQ older adults. 


Position Summary:

The Director of…

Details at a glance

  • On-site Location
  • Full Time Schedule
  • 4-Year Degree Required

Benefits

Full benefits including health insurance, paid vacation and sick leave, life insurance, and retirement.

Full benefits including health insurance, paid vacation and sick leave, life insurance, and retirement.

How to Apply

Please send resume and cover letter to Wade Savitt, Executive Recruiter with PNP Staffing Group. wsavitt@pnpstaffinggroup

Please send resume and cover letter to Wade Savitt, Executive Recruiter with PNP Staffing Group. wsavitt@pnpstaffinggroup

Location

Chicago, IL

Join Idealist

Sign up today to save your favorite jobs and get email alerts when new ones are posted.
Apply