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DESKSIDE SUPPORT TECHNICIAN (DST)

Posted by
Tech Networks of Boston
|
Boston, MA
New
|
Published 22 days ago

Position Summary

The person in this role will serve in two capacities — assisting the CEO with purchasing and imaging IT products for our clients and working as a Deskside Support Technician (DST) at our client’s site in downtown Boston in the afternoon. (More detailed description of responsibilities are available at the time of an interview.)   

Hours are Monday through Friday from 8:30 am to 5 pm at the client site, including travel time to the client site. There is a 30-minute lunch break. 

TNB offers a robust benefits package, including professional development funds with incentives and bonuses for earning industry-related certifications. 

Qualifications and Experience

This DST will have:

  • IT training in a recognized program, and/or
  • an Associate degree in computer technology field, and/or
  • 1-2 years of experience in a technology environment

He/she will have knowledge of computer equipment as well as Windows 10. 

This DST will demonstrate customer service skills, including:

  • Showing a desire to research and analyze problems
  • Monitoring ticket queue and determine priorities based on expected SLA’s and severity
  • Responding to all requests in a timely manner

While not required, we consider a Google IT Support Professional Certification and/orother industry certifications are a plus. 

Desired Characteristics

  • Friendly with a professional customer-focused attitude and detailed-oriented
  • Solid written and oral communication skills
  • Self-motivated and directed, with a desire to learn
  • Showing a desire to research and analyze problems
  • Willing to follow protocols and procedures
  • Good time management skills
  • Ability to think independently and be a self-starter
  • Bilingual (a plus but not required)

Physical Demands

The responsibilities of this position require employees to talk and hear. The employee is often required to sit and use hands and fingers to handle or feel. The employee is occasionally required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl. Vision abilities required by this position include close vision, with the ability to read and understand text. This position may require the employee to occasionally lift and/or move objects weighing as much as twenty-five (25) pounds. These physical demands are representative of the physical requirements necessary for an employee to perform successfully the essential functions of the job. Reasonable accommodation can be made to enable people with disabilities to perform the described essential functions of the position.

About Tech Networks of Boston

A leading MSP for more than 27 years, Tech Networks of Boston (TNB) is committed to providing quality IT services to non-profits and mission-driven organizations. TNB is proud of the innovative approaches and expertise of our staff. We strive to help clients increase impact and efficiencies in their work through leveraging technology more effectively. Our method for providing service is grounded in upholding our key values: adaptive, patient, positive, reliable, and respectful. In addition, our employees are eager to learn.

In 2021, based on employee feedback, TNB was recognized again by Great Place to Work®, scoring no less than 88% in every category. This is evidenced by our staff loyalty — with an average tenure of more than 7 years and a median of nearly 6 years. 

TNB is a Certified B Corporation, ranking #2 of ranked MSP’s in the United States, and recognized as Best for Overall, Best for Community, and Best for Governance in 2019. 

TNB is proud to be an Equal Opportunity Employer. We hire the best talent regardless of gender, race, creed, color, national origin, ancestry, disability, marital status, age, sexual orientation, or veteran status. 

In addition, TNB promotes and supports a variety of diversity, equity, and inclusion initiatives and sustainability programs. 

Applying

If you are interested in joining our diverse team of professionals, please send your resume and a cover letter detailing why you wish to be considered for this position. No phone calls, please. We will provide a complete job description to all qualified applicants. 

Position Summary

The person in this role will serve in two capacities — assisting the CEO with purchasing and imaging IT products for our clients and working as a Deskside Support Technician (DST) at our client’s site in downtown Boston in the…

Details at a Glance

  • Time Commitment
    Full Time Schedule
  • Start Date
    December 29, 2021

Location

On-site
Boston, MA, USA

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