LMS Administrator- CBHA

Posted by
CUNY School of Professional Studies
New York, NY
Published 28 days ago

General Description

About the CUNY School of Professional Studies:

The CUNY School of Professional Studies (CUNY SPS) provides online and on campus degree and certificate programs that meet the needs of adults who are looking to finish or transition into a bachelor’s degree, earn a master’s degree or certificate in a specialized field, advance in the workplace, or change careers.

Home to the first fully online degree programs at the City University of New York, CUNY SPS offers fully accredited degree and certificate programs for students who want the flexibility and convenience of online education. CUNY SPS was ranked in the top 5% in the Nation in U.S. News & World Report’s list of the 2020 Best Online Bachelor’s Degree Programs.

Drawing on CUNY's nationally and internationally renowned faculty and practitioners, as well as industry and education partners, the School's programs provide opportunities for personal growth, job mobility, greater civic participation, and new ways to advance knowledge.

Within CUNY SPS, the Office of Professional Education and Workplace Learning (PEWL) designs custom workplace learning programs to help organizations achieve their goals. To our partnerships, we bring knowledge of research-based learning practices as well as experience in developing innovative programs.

CUNY SPS is recruiting for an LMS Administrator who will split their time on two programs sponsored by the Mayor’s Office for Economic Opportunity (NYC Opportunity): the new Academy for Community Behavioral Health, which will provide virtual and in-person instructor led training and supports to upwards of 5,000 learners, including nonprofit providers across New York City, City agency staff, behavioral health providers, union members and others; and Unlocking Employment: How to Partner with Job Seekers Impacted by the Legal System, an e-Learning course offered to workforce development staff across the city who work with job seekers who have had involvement with the criminal legal system.

This position, reporting to the Program Director, is a tactical role focused on effectively managing day-to-day helpdesk, system management, maintenance and reporting needs for these two programs. In addition, the LMS Administrator works to identify common issues and processes to develop standard operating procedures for addressing these efficiently with a high level of customer service. The LMS Administrator will also initially be tasked we the implementation of the LearnUpon LMS for the Academy for Community Behavioral Health, it is already in use for the Unlocking Employment program. This position will also document tactical level processes, procedures, and workflow. This is done in collaboration with the Deputy Director, with input from vendors and consultants as necessary.

Work is both highly independent and highly collaborative. The LMS Administrator is expected to identify innovative solutions to issues as well as identifying new resources that can enhance system performance, reporting, and adoption both independently and in close consultation with the deputy director and the help desk and implementation team. The new hire must be able to work with employees at all levels of the organization, and be able to articulate thoughts clearly and concisely. To perform successfully in this role, the LMS Manager will need to possess strong management skills, troubleshooting abilities, must have solid communication skills, must be able to effectively lead a team of direct reports, and have strong customer service skills. The LMS Manager must be able to identify those issues which require escalation beyond the helpdesk and standard vendor customer support models and work collaboratively with the deputy director to escalate and address them.

*Work Location: CUNY SPS, 119 W. 31st Street, New York. Hybrid remote and in-person; subject to change.*

This position is funded by a city grant program which mandates that all employees are vaccinated against COVID-19

General Description

About the CUNY School of Professional Studies:

The CUNY School of Professional Studies (CUNY SPS) provides online and on campus degree and certificate programs that meet the needs of adults who are looking to finish or…

Details at a Glance

  • Time Commitment
    Full Time Schedule
  • Education
    4-Year Degree Required
  • Professional Level


Temporarily Remote
Work must be performed in or near New York, NY
Associated Location
119 W 31st St, New York, NY 10001, USA

How to Apply

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