Zone Coordinator, Communications & Citywide Partnerships

Posted by
New York City Housing Authority
New York, NY
Published 29 days ago

The New York City Housing Authority’s Department of Community Engagement and Partnerships (CEP) engages and connects NYCHA residents to critical programs, services, and the priorities within NYCHA’s strategic plan to preserve public housing.

CEP department has set forth a different model of engagement that effectively serves residents, as well as internal and external stakeholders to create a comprehensive engagement model that supports residents and NYCHA’s strategic plan for preservation and advances the work of the agency.

As part of NYCHA’s strategic plan to preserve public housing, CEP’s Department of Resident Economic Empowerment & Sustainability (REES) is charged with working to develop and implement programs, policies and collaborations to measurably support residents increased economic opportunities with a focus on asset building, employment, advancement, adult education and training, and business development.

NYCHA has implemented a Zone Model approach, which leverages NYCHA’s and partner resources to expand economic opportunity for public housing residents through place-based service coordination. Through this new approach, REES enables NYCHA to (1) Generate more economic opportunities for NYCHA residents and NYCHA neighborhoods, while strategically investing and leveraging NYCHAs spend; (2) Provide a more comprehensive economic empowerment platform with additional capacities around financial literacy, asset building and business development; (3) Reduce the duplication of services better investing limited resources; (4) Enable NYCHA to be a better partner to community-based organizations, government agencies, philanthropies, community colleges, schools, employers and other key stakeholders; and (5) Drive more resources and investment into public housing neighborhoods.

REES is seeking a dynamic Zone Coordinator, Communications & Citywide Partnerships, who will serve as a partnership manager to identify, coordinate and attract city-wide economic empowerment resources for NYCHA residents with a special focus on City agency initiatives. The Zone Coordinator, Communications & Citywide Partnerships will also provide resident communications support across a variety of marketing materials and platforms utilized by REES to effectively outreach to NYCHA residents.

Responsibilities shall include, but not be limited to the following:


1.    Assess REES Zone needs and service gaps. Identify or maintain key adult education, training, workforce development, financial literacy and asset building and business development stakeholders and resources available to serve city-wide or across multiple REES geographic areas.

2.    Identify and activate formal partnerships, through an application and evaluation process, with relevant economic opportunity services providers, including City of New York agencies. Establish and manage formal agreements and/or contracts with partner organizations.

3.    In collaboration with partner organizations, develop, manage and execute, a portfolio of strategic projects that connect residents to critical services and achieve clearly defined outcomes measures. Set defined performance targets for projects and manage effectively to reach intended outcomes. Manage relationships with key internal and external stakeholders to advance project outcomes.

4.    Maintain and build a local referral and recruitment infrastructure utilizing the web-based referral system and other referral tools. Leverage partner organizations, frontline NYCHA staff, and key stakeholders. Strategically leverage NYCHA and REES communication channels when executing all projects and initiatives.

5.    Identify REES economic opportunity needs and gaps and work with partner organizations, as well, and key REES staff and community stakeholders, to develop strategies for securing additional resources and/or launching pilot initiatives with the potential to scale. Establish partner networks, based on local need, to meet key service area gaps and leverage best practice.

6.    Regularly manage project performance through quantitative and qualitative analysis. Utilize standard reporting tools and obtain regular partner and resident feedback through formal methods. Monitor performance of ongoing initiatives (e.g. volume of referrals to partner organizations) on a consistent basis to ensure REES reaches established performance targets. Consistently implement new strategies to improve or enhance outcomes based on evaluation.


1.    Develop marketing/outreach materials and efforts to increase awareness and usage of NYCHA’s resident Self-Service portal, Opportunity Connect.

2.    Assist with updating outreach resources and materials including PowerPoint presentation decks, the REES, flyer design guide, Communications Guide, REES brochures, REES partner directory and other marketing material.

3.    Represent REES and NYCHA at external resident, community and citywide events including meetings with senior NYCHA leadership. Provide regular training and external presentations. Develop Best Practices and success stories; coordinate the collection of Success Stories regularly from REES colleagues and Zone partners.

4.    Support the REES leadership team to conduct resident and partner feedback surveys, leading the survey design, distribution plan and timeline.

5.    Perform other related communications tasks as needed.

Please read this posting carefully to make certain you meet the qualification requirements before applying to this position.

Minimum Qualification Requirements

1.    A baccalaureate degree from an accredited college and two years of experience in community work or community centered activities in an area related to the duties described above; or

2.    High school graduation or equivalent and six years of experience in community work or community centered activities in an area related to the duties as described above; or

Education and/or experience which is equivalent to "1" or "2" above. However, all candidates must have at least one year of experience as described in "1" above.

Proffered Skills


1.    Proven experience using data to define and achieve outcomes.

2.    Proven experience in creating and managing complex public-private partnerships and consortia.

3.    Experience with communications design – both visual and text.

4.    Experience with one or more of the following preferred: community organizing, workforce development, financial literacy and asset building, resident business development, adult education, job training, management consulting, program evaluation.

5.    Demonstrated success in managing performance-based contracts; experience working with New York City government a plus.

6.    Proficiency in MS Office suite and with design and communications tools such as CANVA and Survey Monkey.

7.    Master’s degree in communications, public administration, community and economic development, public policy, education, business or related field preferred.


1.    Creative and strategic thinker, entrepreneurial; proven leadership abilities.

2.    Exceptional design, organizational, analytical, quantitative and qualitative skills.

3.    Excellent verbal, written and interpersonal communication skills.

4.    Interest in pioneering new initiatives and working with and in low-income communities.

5.    Ability to work independently and as part of a team.

Bilingual preferred.

Interested candidates may submit cover letter and resume to Search for JOB ID# 464786.


We thank all applicants for their interest in the New York City Housing Authority (NYCHA) but only those selected for an interview will be contacted.

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual’s sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.

The New York City Housing Authority’s Department of Community Engagement and Partnerships (CEP) engages and connects NYCHA residents to critical programs, services, and the priorities within NYCHA’s strategic plan to preserve public…

Details at a Glance

  • Time Commitment
    Full Time Schedule


250 Broadway, New York, NY 10007, USA

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