Sanctuary for Families is New York's leading service provider and advocate for survivors of domestic violence, sex trafficking and related forms of gender violence. Every year, Sanctuary empowers thousands of adults and children to move from fear and abuse to safety and stability, transforming lives through a comprehensive range of services. We provide a range of wrap-around services to help survivors rebuild their lives in the aftermath of abuse, and work to end gender violence through three key strategies: direct services, outreach and training, and systems-change advocacy. Our services are available in 11 locations throughout New York City.
The Program Coordinator for the EMPOWER Center will be a point person for the case management team. The Program Coordinator will complete client intakes, provide comprehensive case management services for survivors of commercial sexual exploitation (CSE) and sex trafficking, and facilitate trainings. The Program Coordinator will utilize a trauma informed approach to promote clients' right to self-determination and provide services in a manner that emphasizes safety, respect and dignity. They will provide strength-based guidance and work to resolve barriers to achieving self-sufficiency.
- Conduct trainings to raise awareness of commercial sexual exploitation/ sex trafficking.
- Co-facilitate client groups.
- Carry a small caseload of case management clients.
- Complete client intakes.
- Coordinate with the EMPOWER Center's obstetrician-gynecologist, peer care navigator, economic empowerment specialist, case manager, primary care physician, therapist, and psychologists.
- Schedule clients for EMPOWER Center appointments.
- Manage the EMPOWER Center calendar.
- Develop strong relationships with referral base and partner agencies.
- Assess immediate needs of clients and make appropriate referrals, including for shelter, emergency transfer, and medical treatment.
- Assist clients in obtaining public benefits for which they are eligible (e.g., Medicaid, food stamps, housing and childcare subsidies).
- Assist with training interns and new staff.
- Assist clients with educational advocacy and in navigating school systems.
- Assist clients in creating stability for themselves and their family through appropriate referrals for counseling, financial counseling, ESOL classes, job readiness programs and higher education.
- Refer clients to other appropriate legal and social services both within and outside of Sanctuary for Families.
- Provide substance use recovery support and referrals.
- Prepare requests for financial assistance grants on behalf of clients.
- Advocate on behalf of clients.
- Oversee the EMPOWER Thriving Program by building partnerships with workshop facilitators and calendaring engaging, educational workshops.
- Maintain accurate case records, document all services provided within Sanctuary's Service Tracking System and prepare statistics for monthly reports.
- Perform administrative support.
- Assist clients in reducing barriers to accessing care.
- Assist clients to identify goals, strengths, and personal interests.
- Work with clients to reduce risk in their lives.
- Research promising practices to ensure the EMPOWER Center delivers services in the most trauma-informed, survivor-centered way.
- Participate in legislative advocacy efforts as needed.
- Document work in appropriate data systems and ensures program targets are monitored.
- Complete reports as required.
- Perform any other department or agency related duties or special projects as directed.
- Master's Degree required or 10 years equivalent professional experience.
- Two years of experience in the social services field, preferably in commercial sexual exploitation/ sex trafficking, street outreach, intensive case management, knowledge of substance use, foster care, homeless populations, pregnant and parenting populations, low-income populations, people with high medical needs, navigating law enforcement and the criminal justice system, working with individuals involved with gangs and knowledge of multi-generational poverty.
- Comfortable working with all ages.
- Works closely with the EMPOWER Center program director, peer care navigator, case manager, and economic empowerment specialist.
- Collaborates with the EMPOWER Center team.
- Collaborates with Sanctuary for Families legal, clinical and economic empowerment departments as needed.
- Maintains strong linkages with partner agencies.
- Develops strong partnerships with trauma-informed community based organizations.
Knowledge and Skill Requirements
- Strong verbal/written communication and interpersonal skills
- Ability to work independently, multitask and prioritize
- Familiarity with Microsoft Office, including Outlook, Work, and Excel
- Prioritizes survivor voice, experience and expertise
- Understanding of and ability to work with people of diverse national, ethnic, cultural, religious and socioeconomic backgrounds
- Familiar with issues of trauma, violence prevention and victimization
Job Cluster: E2 62,000
All qualified applicants will be afforded equal employment opportunities without discrimination because of race, creed (religion), color, sex, national origin, sexual orientation, military status, age, disability, predisposing genetic characteristic, marital status or domestic violence victim status, and shall also follow the requirements of the Human Rights Law with regard to non-discrimination on the basis of prior criminal conviction and prior arrest.
D.E.I Commitment: Diversity, Equity, and Inclusion are core values at Sanctuary for Families that represent our dedication to fostering a safe, respectful, responsive, and fair work environment. We recognize the value diversity holds in embracing all employees, clients, and volunteers regardless of gender, race, ethnicity, national origin, age, sexual orientation, disability, or professional level.
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