Case Manager, Transitional Services

  • Job posted by Sanctuary for Families

Job Type

Full Time




New York
United States


The case manager, transitional services will provide comprehensive, trauma-informed case management services in order to assist clients in a transitional shelter to obtain housing permanency and economic stability.

  • Conducts client housing assessments.
  • Provides support for clients' housing search.
  • Accompanies clients in the community; at apartment viewings and at lease signings.
  • Researches, complies and distributes housing resources.
  • Provides updates to case managers, residential services regarding clients' housing progress.
  • Conducts community outreach to develop new partnerships with brokers, landlords, management offices and other housing related professionals.
  • Searches for housing opportunities in the community.
  • Liaisons between brokers, landlords, housing subsidy programs, HRA and prospective tenants.
  • Designs, implements and facilitates monthly housing workshops and assists in facilitation of other economic stability programming.
  • Conducts client economic assessments and makes appropriate referrals.
  • Utilizes the New York City Way database to monitor client public assistance cases.
  • Utilizes SORTS to request extensions for clients' stay.
  • Attends relevant trainings and workshops.
  • Collaborates with the inter-disciplinary team.
  • Assists clients in accomplishing service plan goals as they relate to seeking, applying for and obtaining permanent housing.
  • Participates in city-wide housing related taskforces.
  • Documents all services in a thorough and timely manner.
  • Performs any other department or agency related duties or special projects as directed.

  • Bachelor's Degree required.
  • At least one year experience in the social services field, preferably in domestic violence.
  • Knowledge of housing placements and resources.
  • Excellent verbal/written communication and interpersonal skills.
  • Flexibility and ability to prioritize and work on multiple projects.
  • Takes initiative to meet clients' needs.
  • Strong analytical skills.
  • Ability to work independently, multitask and prioritize.
  • Strong Microsoft Office, including Outlook, Word, and Excel skills.
  • Bilingual English and Spanish or additional community language preferred.
  • Understanding of and ability to work with people of diverse national, ethnic, cultural, religious and socioeconomic backgrounds.
  • Reports to Program Director, Transitional Services.
  • Member of the Residential Clinical Program.
  • Regular collaboration with staff of SBH, Clinical Administration, other programs within the Clinical Department, Economic Empowerment Program, and Legal Center as required/needed.

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Professional Level


Minimum Education Required

4-year degree

How To Apply