VISITOR SERVICES MANAGER

  • Job posted by The Newark Museum

Job Type

Full Time

Published

10/04/2018

Address

49 Washington Street
Newark
New Jersey
07102
United States

Description

The Newark Museum seeks a qualified professional to join our dynamic organization. Reporting to the Director of Facilities Operations, the Visitor Services Manager is responsible for the overall professional management of all activities related to enhancing the visitors experience at the Museum, with an emphasis on ensuring a professional, positive and efficient visitor experience.

 

Specific Duties and Responsibilities:

  • Manages the day-to-day operation of the Visitor Services Department; maintaining a model Visitor Services program that focuses on excellent visitor experience and a professional and welcoming environment
  • Assists in developing policies and procedures to ensure the exemplary visitor experience; develops training programs and manuals focusing on excellent customer service
  • Manages Visitor Services staff, Attendant Coordinators and Gallery Attendants to ensure a positive visitor experience
  • Works with the Security Manager to ensure that Security Guards provide appropriate services to visitors while ensuring a safe and secure environment
  • Working with the Director of Membership, responsible for managing the volunteer program including; intake of volunteers; volunteer recognition; and coordination of volunteer activities
  • Serves as liaison and places, coordinates and assist volunteers, both on-site and off-site in carrying out their services to Museum visitors
  • Collaborates with other departments to enhance and increase membership to assist the Museum in reaching its attendance and financial goals
  • Works closely with Membership Department for training visitor services staff on solicitation of new memberships
  • Responsible for addressing visitor complaints and issues, working with appropriate staff to ensure resolutions in a timely manner
  • Responsible for providing visitor attendance demographic reports as needed
  • Responsible for the management of the Museum’s Business Operations Software
  • Provides support to the Membership Department
  • Available to work a Tuesday through Saturday schedule and be available for nights and/or weekends as required by program scheduling

 

Qualifications:

Bachelor’s degree in Business or a related field. 3-5 years proven experience in administration, public relations, customer service or other related experience. Experience in data analysis and reporting. Excellent organizational, managerial and leadership skills required. Must be well organized with good interpersonal and communication skills. Experience with Visitor Services software a plus.

 

 

We offer a competitive salary and benefits package. EOE/AA

 

Email resume with resume with salary history to:

HumanResources@NewarkMuseum.org

 


Professional Level

Professional

Minimum Education Required

4-year degree

How To Apply

HumanResources@NewarkMuseum.org

Email resume with resume with salary history to: HumanResources@NewarkMuseum.org



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