Director, Integrated Facilities Management
- Job posted by The Pew Charitable Trusts
The Pew Charitable Trusts is driven by the power of knowledge to solve today's most challenging problems. Pew applies a rigorous, analytical approach to improve public policy, inform the public and invigorate civic life.
We are an independent nonprofit organization – the sole beneficiary of seven individual trusts established between 1948 and 1979 by two sons and two daughters of Sun Oil Company founder Joseph N. Pew and his wife, Mary Anderson Pew.
Our work lays the foundation for effective policy solutions by informing and engaging citizens, linking diverse interests to pursue common cause and insisting on tangible results. Our projects encourage efficient, responsive governments – at the local, state, national and international levels – serving the public interests.
With offices in Philadelphia, Washington DC, Australia, Brussels and London, and with additional staff in other regions of the United States and around the globe, Pew provides an exciting learning environment and the opportunity to work with highly talented individuals. We are a dynamic, rapidly evolving organization that values creativity and innovative thinking and fosters strong teamwork with mutual respect.
The Integrated Facilities Management Department manages Pew's facilities, real estate and property management portfolio comprised of a LEED certified building located in Washington, DC, which includes a state-of-the-art Conference Center, its Philadelphia headquarters office and 14 domestic and international lease/sublease obligations.
The Pew Charitable Trusts is seeking a talented leader to incorporate facilities, real estate and property management into the newly formed Integrated Facilities Management (IFM) Department. The Director is accountable for driving innovative facilities management capabilities, delivering standardized and consistent services, efficient supply chain management, and strategic planning that meets the organization's current and future business objectives. An ideal candidate for this role will have strong experience in facilities and property management in a commercial real estate environment. This position reports directly to the Vice President, Workplace Services, and will be based in Washington, DC.
Key relationships include collaboration with Pew staff and the following core functions of Workplace Services:
- Office Services (Conference and Event Services -- both external and internal)
- Organizational Continuity Management (Business Continuity Management)
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- Oversee and manage Pew's day-to-day facilities management requirements on a global basis. Act as the primary interface/liaison and direct all decisions relative to strategic planning, design/construction, property management, facilities and contract management, procurement, financial/budgetary and workflow activities for the portfolio.
- Assist the Vice President, Workplace Services in global real estate management as required.
- Provide overall leadership and direction in the selection and project management of all outsourced partners. This includes architects, contractors and other necessary team members who participate in site selection, construction/project management, property management, and other services/organizations involved in the ongoing operation of facilities.
- Produce, manage and maintain financial responsibility for the entire facilities operating portfolio. Through a centralized finance support function, provide detailed reporting and analysis in an effort to streamline sound decision making and rigorous fiscal discipline.
- Develops performance standards/service goals, sets engineering, technical facility management standards, and reviews operations against those standards and goals.
- Responsible for developing and implementing facility management best practices, including state of the art asset management practices, preventive and reactive maintenance, long term capital planning, and life cycle asset management strategies.
- Ensures department-wide and facility-wide compliance with applicable codes, regulations and standard operating procedures.
- The position promotes design and specification of elements that can be maintained cost effectively, are sustainable, represent effective deployment of technology and energy efficiency. Reviews plans and make recommendations as to design, commissioning, maintenance and operation of new/refurbished facilities.
- Assist Pew's centralized finance function in an effort to establish purchasing practices that enable the organization to receive the highest quality products and services at the best price in accordance with the organization's purchasing policies and budget.
- Directly oversee and manage a combination of staff and outsourced providers. Provide professional development, mentorship and guidance by applying best practices in facilities management to the overall benefit of the organization.
- Actively leads facility department staff through cultural change including increased focus on department/individual accountability; performance measurement and customer outreach to improve performance and dramatically alter the department's relationship with its customers.
- Serves as a key member of the Business Continuity Team, participates in emergency planning activities and maintains the department business continuity plan
- Bachelor's degree in facilities management, engineering, construction management, business, architecture, etc., or equivalent, is required. An Advanced degree is preferred, and a professional certification is very desirable (CFM/CPM/MRICS/FRICS).
- Minimum twelve years of facilities and real estate experience within a highly professional nonprofit organization, corporate or core real estate business. Demonstrated proficiency and experience in overseeing commercial office building environments from an owner's perspective. Comprehensive knowledge of design, operation and maintenance of high end (Class A++) office facilities.
- Proven facilities and real estate experience covering a wide spectrum of functional responsibilities (i.e., strategic financial planning/analysis, legal/contract review, operations/space management, property management, facilities management, procurement, construction project management, and financial oversight).
- Ability to evaluate processes and procedures to identify opportunities for increased efficiencies. A proven track record as a change-agent continually improving the organization's workflow by combining people, process and technology to develop and implement streamlined solutions.
- Must have a successful track record of managing large scale projects and budgets, and some tenant leasing.
- Minimum of five years of previous direct senior leadership experience managing staff.
- Exceptional leadership skills with a senior level presence, and the ability to direct and guide staff. Must have a strong team orientation, and the ability to flourish in a fast paced and creative environment. The ability to handle sensitive and confidential issues.
- Able to quickly establish credibility and to develop and manage productive relationships with internal staff, including senior-level staff, and outside parties.
- Excellent oral and written communication skills.
- Experience resolving problems creatively and logically. Able to understand organizational structures and work through administrative systems.
- Skilled in software applications including Microsoft Office, databases, spreadsheets, and presentation packages. Able and willing to learn new computer applications. Working knowledge of facility management software (FM Systems, CMMS, Resource Scheduler, etc.), ServiceNow, and related software is a plus.
Occasional travel to Pew's Philadelphia, PA office and to other domestic offices as required.
Compensation and Benefits
We offer a competitive salary and benefit program, including: comprehensive, affordable health care through medical, dental, and vision coverage; financial security with life and disability insurance; opportunities to save using health savings and flexible spending accounts; retirement benefits to help prepare for the future; and work/life benefits to maintain a good balance.
The Pew Charitable Trusts is an equal opportunity employer, committed to a diverse and inclusive workplace. Pew considers qualified applicants for employment without regard to age, sex, ethnicity, religion, disability, marital status, sexual orientation or gender identity, military/veteran status, or any other basis prohibited by applicable law.
Minimum Education Required