Search

Job

Program Manager

Posted by
Bayard Advertising
|
College Park, MD
New
|
Published 9 days ago

Decision Support Systems Manager

Exempt 12 months, full-time

As a member of the Decision Support team, the Decision Support Systems Manager primarily supports the implementation and enhancement of administrative and business intelligence systems owned by the Office of Institutional Research, Planning and Assessment (IRPA). The position will serve as the product manager of one or more systems, including: development and clarification of user requirements; data management, extraction, manipulation, analysis and visualization; and user support and training. Depending on the skills of the incumbent, the position will be responsible for applications including but not limited to SAS Office Analytics (including SAS Enterprise Guide), SAS Visual Analytics, and Tableau. The position also will encourage system adoption and success by developing and implementing user support strategies.

Duties and Responsibilities:

• PRODUCT OWNERSHIP, MANAGEMENT AND SUPPORT: With direction from the Assistant Director, serve as the “product owner” of one or more systems including one or more of the following depending on the incumbent: SAS Enterprise Guide, SAS Office Analytics, SAS Visual Analytics, and Tableau. Provide support for other decision support systems, for which they are not the Product Manager/Owner Manage business processes, administer day-to-day operations, and respond to users questions and concerns. Collaborate with IT colleagues, vendors, and contractors to communicate priorities and support system enhancement and upgrade efforts. Develop and maintain documentation of how systems are used to accomplish business processes, as well as training resources and other user support materials. Support communities of practice that encourage sharing of knowledge and best practices among users.

• APPLICATION ADMINISTRATION AND TESTING: Design, implement, and test application configuration and upgrade plans (including content management, data integration, and authorization) to achieve desired business goals. Maintain subject mater expertise about application and/or server configuration options. Plan and execute functional testing, coordinating efforts among multiple testers as needed. Track testing status and identified issues, and coordinate efforts to work toward their resolution.

• BUSINESS ANALYSIS: Perform business analysis to support the implementation and enhancement of administrative and business intelligence systems, including but not limited to problem identification, requirement identification, and solution design. Use business analysis techniques to support users in best practices for report design and deployment. Facilitate formal and informal discussions with stakeholders to accomplish these tasks. Synthesize information into appropriate analysis deliverables, such as style guides, templates, business process diagrams and user stories.

• DATA INTEGRATION SUPPORT: Analyze and document data integration points between

administrative systems. Identify data access, transformation, and storage strategies that best meet user security and performance requirements. Interpret SQL scripts and propose changes that support system enhancements. Trace and document data migration paths and data transformation steps. Prepare functional and technical data element definitions.


Job Qualifications:

 Bachelor’s degree required

 At least two years full-time (or equivalent part-time) experience implementing software,

managing or maintaining software systems, or managing data integration. (Experience in

business analysis - formal or informal - in an educational setting can be substituted for one year

of experience). Related experience in government or industry is acceptable

 Excellent solution design skills in at least one of the following: visual presentation of

information, business process improvement, or business intelligence solution deployment

 Excellent written and oral communication skills, attention to detail, and an ability to work in

team and group environments are essential

 Must be able to facilitate and manage group discussions

 Excellent problem solving and analytical thinking capabilities are critical

 Must have effective time management skills with an ability to consistently deliver high-quality

work amidst multiple or changing priorities

 Active and ongoing eligibility to work in the United States (US Citizenship or Permanent

Residency). Visa sponsorship is not offered for this position

The following are preferred:

 Experience with query-based reporting tools, SAS, or Tableau

 Experience with higher education institutional data

 Experience administering enterprise BI applications (preferably SAS applications or Tableau

Server).

 Working understanding of SQL from writing or editing code

 Master's degree in Information Management or related/similar field

 Experience designing user support and training materials


Pay band starts at $72K, and salary will be determined by relevant experience and qualifications

Excellent leave, medical coverage, retirement, and tuition-remission benefits. Members of this office

work in-person from an on-campus location. The position is available immediately.


Applications must include the following in a PDF format:

 Letter of interest

 Resume with current mailing address

Decision Support Systems Manager

Exempt 12 months, full-time

As a member of the Decision Support team, the Decision Support Systems Manager primarily supports the implementation and enhancement of administrative and business…

Details at a Glance

  • Time Commitment
    Full Time Schedule
  • Job Type
    Contract
  • Application Deadline
    October 29, 2021
  • Education
    4-Year Degree Required
  • Professional Level
    Entry level

Benefits

Pay band starts at $72K, and salary will be determined by relevant experience and qualifications

Excellent leave, medical coverage, retirement, and tuition-remission benefits. Members of this office

work in-person from an on-campus location. The position is available immediately

Pay band starts at $72K, and salary will be determined by relevant experience and qualifications

Excellent leave, medical coverage, retirement, and tuition-remission benefits…

Location

On-site
MD-193, College Park, MD, USA

How to Apply

The University of Maryland has made the safety of our students, faculty and staff, and our surrounding communities a top priority. As part of that commitment, the University System of Maryland (USM) recently announced that students, faculty, and staff on USM campuses this fall, including UMD, are required to be vaccinated against COVID. As a prospective and/or a new employee at UMD, you will be required to comply with the University’s vaccination protocol. Proof of full vaccination will be required before the start of employment in order to work at any University of Maryland location. Prospective or new employees may seek a medical or religious exemption to the vaccination requirement at return.umd.edu and must have an approved exemption prior to the start of their employment Failure to provide proof of vaccination or to obtain approval for a medical or religious exemption will result in the offer of employment being rescinded

The University of Maryland is an Equal Opportunity/Affirmative Action Employer.

Women and minorities are encouraged to apply.

The University of Maryland has made the safety of our students, faculty and staff, and our surrounding communities a top priority. As part of that commitment, the University System…

Join Idealist

Sign up today to save your favorite jobs and get email alerts when new ones are posted.