Salesforce Operations Manager

Job Type

Full Time




1001 Connecticut Ave. NW
Suite 314
United States


We are currently in search of a Salesforce Operations Manager for a Healthcare Organization. The position is based in Washington, DC. This is a temp-to-perm position.

ORGANIZATION TYPE: Healthcare Organization

LOCATION: Washington, D.C.

POSITION TITLE: Salesforce Operations Manager

DURATION: Fulltime, temp-to-perm

Is This Your Dream Job?

This position will be a key member of the IT Core Services Team, with a focus on Salesforce optimization advancement to streamline processes and increase efficiencies across all departments. This position will own the operational processes and continually drive innovation and improvements in efficiency, service and quality through strategic planning, optimization of process, policy implementation, and staff training. This person will also identify opportunities to develop and implement a strategy that expands the use of Salesforce from the current departments using it to all departments, establishing it as the organization’s constituent/relationship database of record.


Lead Salesforce Development Initiatives:

  • Work with team members across departments to understand program needs/business rules and then customize Salesforce to meet business requirements
  • Create and manage custom fields/objects, complex workflow rules, record types, data validation, page layouts, and triggers
  • Perform reoccurring data processes to meet reporting requirements and ensure data integrity
  • Develop/create customized reports and dashboards based upon department needs
  • Define, communicate and execute a data quality process to manage data health including standardization, completeness, and validity that drive key business decisions
  • Develop/create customized reports and dashboards based upon department needs
  • Keep abreast of new Salesforce features and functionality in order to provide recommendations for process improvements
  • Seek new and innovative ways to meet the needs of fundraising teams and donors
  • Lead internal Salesforce working group with representatives from relevant departments
  • Work with Salesforce working group to develop new functionality and design for program materials to include training videos, continuity documents and process documentation
  • Work with outside vendors

Additional Qualifications:

  • Bachelor’s Degree, Required
  • 5+ years of experience implementing, configuring, and integrating
  • Salesforce Administrator Certification
  • Working proficiency with Microsoft Excel and SQL

We’d love to hear from you!

If this sounds like the job for you, we would love to help make that happen. Please submit a resume to with “Salesforce Operations Manager” in the subject line.

Know a friend who would be a great fit? Feel free to send us their resume as well!

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** Due to the high volume of applications we receive, we regretfully can only respond to those candidates who best meet the requirements of a specific position or whose backgrounds are generally applicable to our client base. Please rest assured that we retain all candidate information for possible future matches, even if you do not hear from us in regard to your application in response to this ad.

Professional Level

None specified

Minimum Education Required

4-year degree