Crisis Intervention Specialist

  • Job posted by Sanctuary for Families

Job Type

Full Time




New York
New York
United States


Sanctuary for Families is New York's leading service provider and advocate for survivors of domestic violence, sex trafficking and related forms of gender violence. Every year, Sanctuary empowers thousands of adults and children to move from fear and abuse to safety and stability, transforming lives through a comprehensive range of services. We provide wrap-around services to help survivors rebuild their lives in the aftermath of abuse, and work to end gender violence through three key strategies: direct services, outreach and training, and systems-change advocacy.

The Crisis Intervention Specialist is the first point of contact for potential clients and will be responsible to provide information and referrals to callers, including intake screening for services and safety assessments to survivors of domestic violence, human trafficking, and other forms of gender violence. Provide information on New York State Office of Victims Services and assist in the filing compensation applications to clients.

  • Provides crisis intervention for callers with a focus on trauma, victimization and other related issues.
  • Conducts initial screenings and safety assessment to survivors of domestic violence human trafficking and other forms of gender violence.
  • Conducts shelter screening and assessment.
  • Provides information on New York State Office of Victims Services (OVS) to all clients or potential clients.
  • Assists in the filing of OVS compensation applications for clients.
  • Provides information and referrals to callers.
  • Coordinates hotline back up schedule.
  • Connects clients to a counselors to conduct comprehensive assessments.
  • Participates in the training of staff and students for hotline responsibilities.
  • Maintains accurate case records and utilizes internal database systems to track services to clients.
  • Facilitates workshops or other group activities as needed.
  • Keeps the agency database updated for all new clients.
  • Other duties as assigned by supervisor.

  • BA Degree in Social Work, Psychology or Counseling required.
  • Fluency in Spanish required.
  • Ability to work with clients of different ethnic and socio-economic backgrounds.
  • Sensitivity to sexual exploitation, domestic violence and other gender-related issues.
  • Experience working with immigrants and sensitivity to issues surrounding immigrant communities.
  • Demonstrated ability to work independently and as part of a team, including working collaboratively with professionals across disciplines, (e.g. domestic violence advocates, social workers, housing specialists, case managers, attorneys, police officers, government officials, workforce development professionals and other community-based agency staff.)
  • Proficiency in multi-tasking and organizational skills are helpful.
  • Ability to collaborate with others and engage in teamwork is necessary.
  • Commitment to working to end domestic violence.

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Professional Level


Minimum Education Required

4-year degree

How To Apply