Sanctuary for Families is New York's leading service provider and advocate for survivors of domestic violence, sex trafficking and related forms of gender violence. Every year, Sanctuary empowers thousands of adults and children to move from fear and abuse to safety and stability, transforming lives through a comprehensive range of services. We provide a range of wrap-around services to help survivors rebuild their lives in the aftermath of abuse, and work to end gender violence through three key strategies: direct services, outreach and training, and systems-change advocacy. Our services are available in 11 locations throughout New York City.
Economic Empowerment Program Manager of Operations supports the EEP Director in all operational aspects of program management, development, and growth, as well as maintains data tracking systems and reporting for program participants. This position will be responsible for providing strategic management of operational standards for over 100 Career Readiness Workshop (CRW) and Office Operations Workshop (OOW) participants, as well as for tracking outcomes for 200-250 program participants on an annual basis.
- Develops, implements and oversees operational standards for in-house training programs, helping to inform procedures for an expanding Economic Empowerment Program.
- Develops and maintains data tracking systems to track clients' progress within CRW and OOW workshops and through all phases of the program including occupational or adult education course, internships, and job placements.
- Responsible for reporting on all relevant program outcomes including educational attainment (workshop completion, HSE, occupational or adult training), IT outcomes (certifications attained, trainings completed), internship placements, job placements and quality of life outcomes (i.e. moves from shelter into permanent housing).
- Works closely with Director of Program Evaluation and Client Data systems to ensure accuracy of data, create reports requested by funders and develop new tracking systems as needed.
- Ensures EEP staff completes required data tracking in a timely manner using the existing Service Tracking system and works closely with Program Evaluation Department to resolve issues as needed.
- Manages all referrals to EEP including both internal and external referrals through HRA; maintains close contact with referrers to monitor client progress through the program.
- Responsible for tracking, reconciling and developing department budget.
- Oversees department administration, including client grants and program purchases.
- Coordinates with the Finance Department to reconcile expense reports and submit grant requests and other payments.
- Works closely with EEP Director, program staff and fund development to identify new sources of funding for program improvement and/or expansion.
- Assists with fundraising and grant writing initiatives.
- Coordinate Career Advancement Network (CAN) meetings.
- Delivers workshop programming to EEP participants and engages in client activities, as required.
- Performs other duties as requested by supervisor.
- Bachelor's degree required, preferably in liberal arts or the social sciences.
- Minimum of 2-4 years program management and program development experience in the area of workforce development, employment services, adult education, or another relevant program in social services.
- Supervisory experience or experience in directing the work of volunteers and interns.
- Must have program management and program development experience in the area of workforce development, employment services, adult education, or another relevant program in social services.
- Must have strong analytical and quantitative skills.
- Excellent computer skills (Microsoft Word, Excel, PowerPoint etc.).
- Must have the flexibility to work some evenings.
- Understanding of and ability to work with people of diverse national, ethnic, cultural, religious and socioeconomic backgrounds.
- Commitment to working to end Domestic Violence.