Sanctuary for Families is New York's leading service provider and advocate for survivors of domestic violence, sex trafficking and related forms of gender violence. Every year, Sanctuary empowers thousands of adults and children to move from fear and abuse to safety and stability, transforming lives through a comprehensive range of services. We provide a range of wrap-around services to help survivors rebuild their lives in the aftermath of abuse, and work to end gender violence through three key strategies: direct services, outreach and training, and systems-change advocacy. Our services are available in 11 locations throughout New York City.
The incumbent orients all eligible participants to the rapid rehousing program and provides housing search services to promote participants self-sufficiency, integration into the community, and permanency in housing; performs administrative tasks involved in the review and maintenance of a caseload of program participants; locates and maintains relationships with potential landlord throughout the city.
- Assess housing barriers of individuals and families experiencing homelessness to determine housing and service needs.
- Develop a housing procurement, financial, and self-sufficiency case management plan with clients. This shall include intake interview to determine client's needs, goals, and eligibility.
- Provide mediation and advocacy with landlords on the client's behalf to develop a workable plan to obtain and or maintain housing.
- Assist participants in locating and securing housing of their choice.
- Create and maintain consistent communication channels, both verbal and written, between several parties (i.e. tenant, landlord, referral source, collaborating agencies, debtors and creditors).
- Serve as an ongoing liaison between property managers and participants.
- Assist in development of and encourage adherence to a personal budget through pro-active housing and budget counseling sessions; provide budget counseling and education to assist clients in establishing payments plans for bills and past debts and to assist clients in obtaining and maintaining their housing.
- Assist participants in development of a strength-based/solution-focused individualized goal and action plan that promotes permanent housing and self-sufficiency; develop an effective, timely referral network in order to ensure ongoing direction and support as needed.
- In collaboration with supportive services specialist, identify participant strengths and barriers to stability and assist participants to reducing barriers and linking to resources and services.
- Provide pro-active follow-up home visits to ensure stability and further progress towards self-sufficiency; this includes support, advocacy, reducing isolation, listening, problem solving, and identification of resources to assist with reintegration of participants in the community.
- Apply knowledge of residential lease contracts to educate clients of their rights and responsibilities.
- Maintain accurate daily logs records, monthly outcome reports, and files for each client.
- Accompany clients to housing appointments as deemed necessary.
- Collect and report program data, including but not limited to Salesforce reporting and funders' required data. · Perform any other department or agency related duties or special projects as directed.
- Requires knowledge and belief in Housing First philosophy and strategies.
- Minimum Education Requirements: Bachelor Degree in Human Services preferred or a minimum of a two years degree in Human related services and two years related experience.
- Knowledge or understanding of tenant's rights and responsibilities as well as strengths based case management.
- Concentrated record keeping, budgeting, and mathematical skills; ability to produce required reports to federal, state and local government agencies and funding sources.
- Demonstrated knowledge of community resources, social service agencies, and landlords.
Knowledge and Skill Requirements:
- Fluency in both English and Spanish or additional community language strongly preferred.
- Willingness to travel within the 5 boroughs, make home visits and meet clients in the community as needed.
- Ability to work independently, multitask and prioritize
- Excellent communication skills, particularly listening, mediation, and writing skills.
- Possess strong organizational skills with ability to meet a demanding workload.
- Detail oriented to complete requirements of files and contract compliance.
- Creative thinker/adaptive personality
- Understanding of and ability to work with people of diverse national, ethnic, cultural, religious and socioeconomic backgrounds
- Familiar with issues of trauma, violence prevention and victimization.
- Knowledgeable about the housing landscape in NYC
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