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Outreach and Support Coordinator

Posted by
Harvard Law School
|
Cambridge, MA

Harvard Law School


New
|
Published 18 days ago

Harvard University

Outreach and Support Coordinator
Harvard Law School
52606BR

Job Summary



Located at the Harvard Law Library, LIL is a fun, collaborative and productive lab with a broad mission focused on re-envisioning legal information, law and library services. LIL's projects can range from large to small and can bring immediate benefit or prototype the future. Please see our website at https://lil.law.harvard.edu to get a sense of our current projects and activities.

This position will work closely with other members of Harvard Library Innovation Lab (LIL) team to assist current and potential users of LIL products and services and to grow user communities.



Job Code
403123 Info Tech Support Associate II

Job-Specific Responsibilities


As an Outreach and Support Coordinator you will:


  • Participate in user outreach and community development for LIL projects; including social media, blog posts, promoting platforms to potential partners; coordinating symposiums or workshops

  • Serve as main point of contact for user questions and troubleshoot problems

  • Work closely with law faculty in the preparation and publication of course materials online and in print

  • Provide support and training to users of LIL projects

  • Engage with faculty and staff to assess needs and work with technical team to incorporate user feedback and improve functionality



  • Report on user engagement and usage statistics to identify opportunities for enhancements to platform

  • Other duties as assigned




Basic Qualifications
3 years of related experience including user support. Education may count toward experience.
Additional Qualifications

We are looking for people who have:

  • Experience supporting users of technology platforms including academic technology and self-publishing technology

  • Commitment to customer service

  • Well-developed oral and written communication, and interpersonal skills

  • Ability to work collaboratively in team environment

  • Familiarity with Photoshop, InDesign or similar software is a plus



Job Function
Information Technology, Library

Sub Unit
------------

Location
USA - MA - Cambridge

Department
Library Innovation Lab

Time Status
Full-time

Union
55 - Hvd Union Cler & Tech Workers

Salary Grade
055

Pre-Employment Screening
Identity

Schedule
35 hrs per week; Monday through Friday- 9am-5pm

EEO Statement
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, gender identity, sexual orientation, pregnancy and pregnancy-related conditions, or any other characteristic protected by law.





<img src="https://www.click2apply.net/v/nVgQglUEngKOC7BwH4lWP" />

PI124395494


Harvard University

Outreach and Support Coordinator
Harvard Law School
52606BR

Job Summary



Located at the Harvard Law Library, LIL is a fun, collaborative and productive lab with a broad mission focused on re-envisioning legal…

Details at a glance

  • On-site Location
  • Full Time Schedule
  • Entry level

Location

Cambridge, MA

How to Apply

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