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Client Engagement Administrator

Posted by
NPAG
|
Washington, DC
New
|
Published 12 days ago

NPAG is a talent strategy and consulting firm dedicated to serving mission-driven organizations at the leading edge of movements to advance education, health, social and economic justice, and equity nationally and around the world. We provide organizational consulting, talent strategy, and executive search services that build the capacity of organizations and the social movements they support to address society’s most pressing problems.

Our success is evident in the high quality and long-term partnerships we have built with some of the most pioneering and impactful mission-driven organizations across the United States. Our placements at both the executive and team levels include renowned thought-leaders, disrupters, and changemakers who are bringing vision and innovation to the sectors they serve.

NPAG has also been recognized for the success of our 100% virtual consulting model which allows us to provide higher quality, a stronger value proposition, and fully flexible services to our clients. This same model also offers a creative, energetic, flexible, and family-friendly workplace for our employees.

NPAG has grown significantly since its founding in 2002 with accelerated growth in the last two years. This growth and success present a need for a Client Engagement Administrator to provide administrative support and project management to its project teams.

This position will be a part of NPAG’s Core Support/Operations Team and report directly to the CFOO with dotted line responsibilities to assigned NPAG leadership. The Client Engagement Administrator will be responsible for supporting identified Partners/Vice Presidents with project management, scheduling, client communications, and development and delivery of client materials. This role will need to have a detailed understanding of the Partner/Vice Presidents portfolio of work and will be an active team member of those client engagements. As a critical team member, the Client Engagement Administrator will assist the Partner/VP in identifying key team roles, developing and managing to project timelines, and work directly with clients and their team members to coordinate complex interview schedules and other critical meetings per established project plans. This role will also provide support to the Partner/VP and their teams with facilitation (both technical and administrative) support during key client meetings, help to finalize and prepare client materials for delivery, and assist with sensitive client, candidate, and team communications.

The successful candidate will be highly detail-oriented, love to multi-task, be able to prioritize and manage tasks in a dynamic environment, take pride in providing the highest quality of client and team support, be able to act nimbly and productively to meet shifting priorities and tight timelines, and be an active member of an amazing team of people who are passionate about the work we do.

This is a full-time, W-2 position. Candidates must be able to work effectively from home/remotely. Candidates should be willing to provide support outside of one’s standard business hours from time-to-time. However, our organization values a strong work/life balance and allows for individuals to craft a work schedule that matches their needs within the guideline of being able to effectively support team, candidate, and client schedules and deliverables.

The salary for this position will be $50,000-$75,000/year, commensurate with experience. Benefits include an annual bonus, 401K plan with employer matching, and a generous health reimbursement plan (ICHRA).

CORE COMPETENCIES

Successful candidates will, first and foremost, be committed to serving the missions of our clients - including but not limited to their support of movements effecting change that advances racial equity and justice, immigrant rights, finance reform toward economic justice, child welfare, gender justice, educational excellence and opportunity, and environmental stewardship.

The ideal candidate will additionally have the following experience, skills, and competencies:

  • A passion for and commitment to working with a team that is inspired by positive social change, driven to learn, and dedicated in its discipline to excellence.
  • Strong project management skills ideally combined with experience supporting busy executives with complex scheduling needs, sensitive internal/external communications, and proofing/preparing client materials for final delivery.
  • Excellent communication and collaboration skills including the ability to provide clarity of roles, deadlines, and team commitments across team members.
  • Comfort working within a remote environment (this position will be home-based).
  • Proactive in outreach to obtain required answers, materials, or support to keep projects within established timelines.
  • Reliable follow-up and delivery on mutually agreed to tasks.
  • Ability to work independently and to problem-solve effectively balanced with the wisdom to know when to seek guidance.
  • Capability to craft clear, concise, and professional communications to clients or other external contacts.
  • Ability to work across a team and to balance multiple lines of communication to ensure internal coordination.
  • Desire to contribute to a growing enterprise and the ability to proactively recommend areas for increasing efficiencies both within own position as well as company-wide.
  • Willingness to both provide and seek out performance coaching and feedback.
  • Ability to multi-task and prioritize in a fast-paced environment.
  • Strong attention to detail.
  • Superior customer service skills.
  • Strong work ethic and pride in quality work.
  • Fluency and comfort with web-based technologies and apps such as Outlook, Word, Excel, Powerpoint, OneNote, MS Teams, and Zoom as well as other facilitation and project/work management tools, such as Miro or similar.

NPAG is a talent strategy and consulting firm dedicated to serving mission-driven organizations at the leading edge of movements to advance education, health, social and economic justice, and equity nationally and around the world. We…

Details at a Glance

  • Time Commitment
    Full Time Schedule

Location

Remote
Work may be performed anywhere in United States
Associated Location
1155 F. Street NW, Washington, DC 20004, United States
Suite 1050

How to Apply

More information about NPAG may be found at: https://npag.com/

Candidates may submit a cover letter, sharing more about their interest in the opportunity and relevant experience engaging with people-related change efforts in their career, along with their resume via NPAG’s website.

NPAG is an equal opportunity employer that values diversity and strives for authentic inclusion. NPAG does not discriminate in employment based on any individual's race, socioeconomic status, national origin, color, disability, religion, gender, age, marital status, sexual orientation, or gender identity and encourage all candidates to apply.

More information about NPAG may be found at: https://npag.com/

Candidates may submit a cover letter, sharing more about their interest in the opportunity and relevant experience…

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