Mobile Crisis Team Supervisor (2432)
- Job posted by Downtown Emergency Service Center (DESC)
The Crisis Solutions Center (CSC) is a facility designed to provide a wide range of services for eligible individuals in mental health and/or chemical dependency crisis within King County. The CSC is comprised of 3 projects: the Mobile Crisis Team, the Crisis Diversion Facility, and the Crisis Diversion Interim Services. The 3 projects work in close collaboration with each other, to include staff being assigned to work within each project as needed.
The Mobile Crisis Team Supervisor meets the WAC 388-865 definition of a Mental Health Professional and is willing to learn, engage and attend trainings regarding substance use disorders. In addition to, attending monthly supervision with a Chemical Dependency Professional. This position is responsible for overseeing the full scope of services for the Mobile Crisis Team (MCT) and ensuring close coordination and collaboration with the Crisis Diversion Facility (CDF) and the Crisis Diversion Interim Services (CDIS) staff. The MCT Supervisor will: provide routine administrative and clinical supervision of the MCT Case Managers; assure compliance with all relevant contract and procedure requirements; teach and promote core DESC values, crisis intervention and de-escalation skills essential to ensure the safety of clients and staff, and other clinically relevant trainings. The MCT Supervisor is responsible for developing a strong, well-trained, and highly motivated team of outreach clinicians. The MCT Supervisor will also be responsible for establishing and maintaining collaborative and engaging connections with Police, Fire/Medics, DMHPs, Emergency Room staff, and the Crisis Clinic. As part of the MCT, the Supervisor will also be responsible for providing clinical and psychosocial assessments in the field and mental health evaluations to determine least restrictive alternatives to ITA.
MAJOR DUTIES AND RESPONSIBILITIES
- Assist the MCT Project Manager in planning, implementation and coordination of MCT services.
- Support and train CSC staff toward improved care standards and practice skills.
- Assure compliance with all relevant contract and procedure requirements.
- Teach and promote core DESC values, crisis intervention and de-escalation skills, and causes and effects of homelessness essential to ensure the safety of clients and staff.
- Provide individual supervision and consultation for team members.
- Conduct performance evaluations of clinical staff on scheduled basis and keep supporting documentation in confidential files.
- Coordinate with the CDIS, CDF, other DESC programs and community providers to assure continuity of client care and successful transition of clients to long-term care providers as appropriate.
- Coordinate and participate in psychiatric consultation, clinical supervision, program meetings, and in-service training of CSC program staff; participate in clinical reviews and case conferences.
- Coordinate the schedule for each shift.
- Supervise and review team clinical documentation to assure that team members maintain current and complete clinical records, and that records comply with the agency's clinical accountability policies and procedures, relevant RSN policies and procedures, and local, state and federal requirements.
- Maintain familiarity with agency and mental health system policies and procedures and assure adherence to these procedures. Identify need, and advocate for, modification to procedures.
- Cooperate and problem solve with community providers, DESC programs, and other relevant entities.
- Maintain strong knowledge of DESC personnel policies, procedures, and collective bargaining agreement. Assure compliance with same.
- Provide building security as needed.
- Promote and maintain positive relationships with the surrounding neighborhood.
- Participate in verbal de-escalation and physical interventions in emergent situations and be willing and able to assist other staff as needed to maintain a safe and secure environment.
- Other duties as assigned.
- Current Washington Department of Health minimum credential as an Agency Affiliated Counselor and is willing to learn, engage and attend trainings regarding substance use disorders. In addition to, attending monthly supervision with a Chemical Dependency Professional.
- Master's degree in a social work, psychology or other relevant behavioral science or Bachelor of Nursing degree with specialty in mental health.
- Meet minimum criteria as a Mental Health Professional as defined in RCW 71.05, WAC 388-865-0400.
- Be able to pass a Washington State Criminal background check.
- Minimum of 2 years experience providing services to seriously mentally ill and/or chronically homeless adult population and those with chemically dependency/co-occurring disorders.
- Familiar with Recovery Principles, Crisis Intervention and Stabilization, Integrated Treatment of Co-occurring Disorders, Intensive Case Management, Illness Management, and relevant Evidenced based/Emerging best practices.
- Knowledge of Harm Reduction strategies.
- Strong working knowledge of DSM V.
- Be able to assess situations quickly and respond appropriately and calmly to any type of mental health and/or chemical dependency crisis to ensure the physical and psychological safety of clients.
- Be willing to seek to understand each client's unique circumstances and personal preferences and goals and incorporate them into the crisis response to help the client regain a sense of control.
- Assist clients in accessing internal resources to reinforce the client's ability to resolve crisis on their own.
- Assist clients in identifying unmet needs that may be causing them to have recurrent crisis.
- Have a strong understanding of recovery and resilience, the value of client partnerships and client choice, and the balance between protection from harm and personal dignity.
- Possess strong communication and writing skills.
- Ability to work flexible hours as required by program and staffing needs including evenings, weekends, or holidays. This includes sharing on-call duties and covering shifts as necessary.
- Valid Washington state driver's license and insurable driving record.
- Able and willing to provide community outreach anywhere in King County from which a referral may originate, at times with no first responders present.
- Familiar with King county crisis response system and methods of access.
- Ability to communicate with and supervise staff from diverse backgrounds.
- Ability to work effectively with clients displaying a wide range of unpleasant and/or bizarre behaviors.
- Subscribe to the philosophy of cooperation and continuity across programs and of consideration and respect for clients.
- Licensed Social Worker (LICSW), Licensed Marriage and Family Therapist, or Licensed Mental Health Counselor (LMHC) in State of Washington, preferred.
- Licensed Chemical Dependency Professional (CDP) in the state of Washigton, preferred.
- Qualified to provide Department of Health Approved Supervision to LICSW, LMFT, LMHC and/or CDP candidates, preferred.
- Crisis Outreach and/or Crisis Intervention experience, preferred.
- Bilingual in Spanish/English preferred.
- Bi-cultural background/experience and/or qualify as an Ethnic Minority, DD, or Geriatric Mental Health Specialist (per WAC 388-865-0150 definition), preferred.
- Experience providing supervision and/or program management within the mental health and/or chemical dependency field, preferred.
Strong applicants are able to demonstrate the ability to be positive in their empathetic responses to all persons; understand the value of meaningful and deep client engagement; have the potential to acquire the necessary knowledge, attitudes and skills of an effective crisis worker; and value a non-judgmental response to sensitive issues. Candidates should be able to accept feedback and work in a highly collaborative and potentially stressful environment.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee will be required sit for long periods of time, communicate with other persons by talking and hearing, required to lift and carry items weighing up to 25 pounds and to operate computer hardware systems. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
EQUAL OPPORTUNITY EMPLOYER
DESC is committed to diversity in the workplace, and promotes equal employment opportunities for all staff members and applicants. The Agency will not discriminate against any employee or applicant for employment on the basis of race, creed, color, sex, sexual orientation, age, national origin, marital status, or the presence of any sensory, mental or physical disability in any employment practice, unless based on a bona fide occupational qualification. Women and minorities are encouraged to apply.
Minimum Education Required