Please note that at this time this is temporary contractor project, scheduled to end on or about June 30, 2021. There is the possibility, but no guarantee, of the individual in this role transitioning to ongoing status in a full-time position in July 2021.
NAF is a national network of education, business, and community leaders who work together to ensure high school students are college, career, and future ready.
NAF’s educational design ignites students’ passion for learning and gives businesses the opportunity to shape America’s future workforce by transforming the learning environment to include STEM infused industry-specific curricula and work-based learning experiences, including internships.
Since 1980, NAF has been partnering with high-need communities to improve outcomes for students by implementing NAF academies – small learning communities within existing high schools.
NAF has grown from one NAF Academy of Finance in New York City to hundreds of academies across the country focusing on growing industries including: finance, hospitality & tourism, information technology, engineering, and health sciences. During the 2020-2021 school year, over 117,000 students attended 619 NAF academies across 37 states, plus DC, Puerto Rico, and the US Virgin Islands. In 2020, NAF academies reported 99% of seniors graduated with 87% of graduates planning to go to college.
This person is a wizard for relationship management and loves quality service and enhancing the experience of end-users. This project acts as a voice of our network of over 600 academies to NAF tech developers and helps to coordinate technical communication from the organization to end-users. Their duties include:
The Support Specialist will be the primary point of contact for academies using NAF web services. As the first responder, this role focuses on intake, resolving and leveling-up issues as necessary. This person also cultivates and maintains a proactive relationship between academies and product, serving to provide timely information and identify potential problems before they become critical.
Membership Services (60%)
Tech Development and Support Services (40%)
Knowledge, Skills and Abilities:
Please note that at this time this is temporary contractor project, scheduled to end on or about June 30, 2021. There is the possibility, but no guarantee, of the individual in this role transitioning to ongoing status in a full-time position in…