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Spanish-Speaking Medicaid Managed Care Ombudsman

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Published 16 days ago

Charlotte Center for Legal Advocacy, non-profit agency that provides legal assistance in civil matters to low-income persons in Charlotte and Western North Carolina, seeks a Spanish-speaking Medicaid Managed Care Ombudsman for the NC Medicaid Ombudsman program, working closely with the Advocacy Center’s Family Support and Health Care Program. The position is effective immediately. More information about the Advocacy Center can be found on its web page, www.charlottelegaladvocacy.org

This staff member will: 

  • Assist low-income families by telephone and online to access and use health care coverage under Medicaid and in resolving disputes with Medicaid health insurance plans; 
  • Assist with outreach to educate families of available coverage choices and their rights under Medicaid managed care. 
  • Provide referrals to appropriate agencies for applicants and enrollees with grievances, complaints, questions, or need for other social services.  
  • Provide all information and services in a manner that is culturally and linguistically appropriate and ensure accessibility for individuals with disabilities.  
  • Work with English and Spanish language media (including print, radio, and television) to share information on the NC Medicaid Ombudsman program.  

Qualifications 

  • Two-year or four-year college degree or equivalent training or experience;  
  • Paralegal, legal assistant, or social work training or experience preferred; 
  • Spanish language proficiency required; 
  • Experience working with low-income communities preferably at a non-profit or community-based organization within a multi-ethnic/multi-cultural environment preferred; 
  • Experience with public benefits eligibility and/or work experience as a health insurance service representative preferred;  
  • Proficiency in MS Office, including Word, Excel, Power Point and Adobe PDF professional; 
  • Ability to work independently and in a team environment; and 
  • Ability to effectively collaborate with co-workers and clients in virtual, face to face and meeting settings.  

General Requirements  

• Be free from conflicts of interests, including payments and incentives from health insurance industry; 

• Possess socio-economic and cultural sensitivity and ability to communicate with persons in crisis or under stress; and 

• Ability to multi-task and interact well with professionals, clients, and others.  

Charlotte Center for Legal Advocacy, non-profit agency that provides legal assistance in civil matters to low-income persons in Charlotte and Western North Carolina, seeks a Spanish-speaking Medicaid Managed Care Ombudsman for the NC…

Details at a Glance

  • Time Commitment
    Full Time Schedule
  • Start Date
    August 31, 2021
  • Application Deadline
    August 27, 2021
  • Education
    Other Education Requirement
  • Professional Level
    Professional

Salary

At least $34,500The position is a full-time salary non-exempt position. Annual salary range $34,500 – $48,000 depending on experience and skills; Charlotte Center for Legal Advocacy offers a generous leave and benefits package.

Benefits

Generous leave and benefits including Paid Time Off and Holidays, Health, Dental, and Vision Insurance, Life AD&D, Long Term Disability, 401k participation.

Generous leave and benefits including Paid Time Off and Holidays, Health, Dental, and Vision Insurance, Life AD&D, Long Term Disability, 401k participation.

Level of Language Proficiency

Spanish language proficiency required.

Spanish language proficiency required.

Location

Temporarily Remote
Work must be performed in or near Charlotte, NC
Associated Location
1431 Elizabeth Ave., Charlotte, NC 28204, United States

How to Apply

To Apply, please send all of the following:  

  • A detailed letter explaining your qualifications for and interest in this specific position and organization, describe qualifications for this program, experience with low-income individuals, Spanish language proficiency, full or part-time interest and availability, and other relevant information;
  • Resume; 
  • Salary requirements; and 
  • Names and telephone numbers of three references; 

Send materials to: Administrative Manager, Charlotte Center for Legal Advocacy, by email to careers@charlottelegaladvocacy.org or by mail to 1431 Elizabeth Avenue, Charlotte, NC, 28204, email is preferred. Form letters and inquiries not containing this information will not be considered.  

Charlotte Center for Legal Advocacy is an equal opportunity employer.

Veterans, women, minorities, and disabled persons are encouraged to apply.

To Apply, please send all of the following:  

  • A detailed letter explaining your qualifications for and interest in this specific position and organization, describe…

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