Community Programs Specialist

Job Type

Full Time




2650 South Arlington Mill Drive
United States


Community Programs Specialist

The Community Programs Specialist oversees the day to day operations of the Community Programs of the Animal Welfare League of Arlington, focusing on low cost and free spay/neuter programs, no-interest vet assistance loans, safekeeping program, pet food bank program, wellness clinics, community vaccination clinics and researching new resources and providing outreach for pet owners in need. In addition, the Community Programs Specialist oversees the national spay day event programing, including content, publication and electronic/online distribution. The Community Programs Specialist also coordinates program billing and follow up on spay and neuter requirements, where applicable. The Community Programs Specialist is also expected to represent the League at various community events throughout Arlington and the local region. This position is based in Arlington, Virginia.

About the Animal Welfare League of Arlington

Since 1944, the Animal Welfare League of Arlington has been committed to improving the lives of animals. The League provides temporary care and refuge for homeless and suffering animals; places animals in loving responsible homes, provides animal control services to Arlington County, and subsidizes county funds to provide a wealth of animal welfare and community services. The Animal Welfare League of Arlington is a nonprofit 501(c)(3) organization.


The Animal Welfare league of Arlington is dedicated to creating a world where all companion animals find compassionate and permanent homes. For more information, please visit

Reporting Relationships

This position reports to the Director of Community Programs and works within a team of one (1) or two (2) additional staff members. The Community Programs Specialist will also work closely with all League staff, volunteers, and the public.



  • Coordinates low-cost and free spay/neuter programs
  • Coordinates national spay day campaign efforts
  • Coordinates veterinary assistance program and follow up on spay/neuter requirements
  • Coordinates safekeeping program
  • Coordinates and implements monthly pet food bank program
  • Coordinates and implements monthly wellness clinic program
  • Coordinates and implements community vaccination clinics as funding is available
  • Works with animal control to assist clients who have been identified as needing our services
  • Maintains database/ billing system and collects/processes payments for clients using services
  • Coordinates with participating vets regarding problems with billing
  • Follows up with clients regarding non-payment of vet assistance loans
  • Researches and maintains up-to date list of area low-cost veterinarians, resources & programs
  • Serves as a point of contact for Arlington County and other locally-based public assistance programs to cross promote services/resources relevant to pet owners
  • Speaks on behalf of AWLA /serves as a League representative both within the shelter and at external events to promote shelter programs and mission
  • Coordinates and organizes supplies and volunteers for “friend-raiser”/community outreach events
  • Provides training for special events/friend-raiser volunteers and pet visitation volunteers
  • Investigates and implements quarterly in-service training sessions on topics of interest to all volunteers
  • Assists in staff trainings related to volunteer engagement and retention
  • Assists with volunteer database maintenance
  • Assists in implementation of annual volunteer appreciation party
  • Assists with volunteer orientation, as needed
  • Gives tours of AWLA
  • Assists with summer camp registration database, as needed
  • Provides front office reception assistance at least eight (8) hours per week including one (1) evening per week and one (1) to two (2) weekend days per month
  • Performs additional duties as deemed necessary and assigned


External Relations

This position is required to interact directly with the public working at the front desk in customer service and adoptions, as well as dispatch animal control calls on a rotating basis with other staff members a minimum of eight (8) hours a week


Required Qualifications

  • 4+ years of professional and customer service work experience preferably in a similar role
  • Ability to set priorities, develop routines and manage a varied workload
  • Readiness to assume multiple duties and tasks
  • Ability to work independently as well as with others in a wide variety of circumstances
  • Strong public speaking skills including experience presenting information to diverse audiences
  • Ability to maintain composure in stressful and sensitive situations while in the public eye
  • Excellent writing skills with the ability to condense and clarify content
  • Ability to write and execute event promotion materials to generate interest
  • Highly organized and detail oriented self-starter
  • Exceptional interpersonal, customer service, listening, and decision making skills
  • Demonstrated ability to engage, inspire and instruct
  • Flexible schedule; required to occasionally work evenings and weekends
  • Strong Computer literacy including MS Office, Email and Database skills


Desired Qualifications (helpful but not required)

  • Experience in the field of animal welfare or animal shelter
  • Experience with “hands on” nonprofits
  • Experience working with PetPoint, Constant Contact, Raiser’s Edge, and Volgistics
  • Experience working with volunteers
  • College degree


Personal Characteristics

  • Commitment to the mission of the Animal Welfare League of Arlington
  • Ability to think analytically and problem solve, combined with a willingness to ask questions and work collaboratively
  • Ability and desire to work with volunteers and the public
  • Patience and exceptional listening skills when communicating with emotional or difficult people
  • Energetic, hard-working, and a team player
  • Positive, enthusiastic, professional image in representing AWLA, both internally and externally
  • Ability to work in a fast paced, ever evolving atmosphere
  • Discretion with confidential information


Travel Requirements

Attendance at local community events in support of the League’s community service programs and community outreach initiatives.


Typical Physical & Mental Demands

Requires frequent bending, reaching, stooping, kneeling, walking/standing, eye-hand coordination and manual dexterity sufficient to operate a keyboard, telephone, photocopier, calculator and other equipment or machinery. Will have exposure to injured and deceased animals, disinfectant solutions, and various weather conditions. May assist in animal restraint and deal with distressed animals, and could be subject to bites and scratches. May be required to lift heavy items (up to 50 lbs) or animals and be physically active. Requires normal range of hearing and eyesight to communicate with the public, volunteers, staff, and animals. Also requires flexibility and adaptability to work with frequent interruptions.


Must be comfortable around dogs, cats, small companion animals and all wildlife.

Will be required to receive rabies prophylaxis vaccine, hepatitis-B, and tetanus vaccinations.



This is a full time, non-exempt, hourly position with medical benefits and vacation/sick time. Salary range is within the Society of Animal Welfare Administrators (SAWA) median range which is $31,000.00 per annum.


Professional Level

None specified

Minimum Education Required

No requirement

How To Apply

To Apply

Please submit the following application materials to Claudia West at with Community Programs Specialist in the subject line:

  • A cover letter describing your interest in the position and relevant experience/qualifications
  • Current Resume
  • Salary expectations

Animal Welfare League of Arlington is an Equal Opportunity Employer, with a commitment to diversity in the workplace.

Applications will be considered on a rolling basis. Position will remain posted until filled. No phone inquiries, please.